JuiceBox 40 Amp Electric Vehicle Charging Station with NEMA, 20-ft Cable $479

Trav06

Sep 11, 2023 5:32 PM

692 Comments

Joined Mar 2007

Trav06Sep 11, 2023 5:32 PM

692 Comments

Aside from the benefit of buying from Costco why would someone choose this over the Emporia which is 48A with a longer cable (24') for $400?
https://a.co/d/aIRMs8u

1

PensoTroppo

Sep 11, 2023 5:39 PM

2.2K Comments

Joined Jul 2011

PensoTroppoSep 11, 2023 5:39 PM

2.2K Comments

We had terrible experiences w/ the Juicebox. It worked fine for about a month, then just stopped charging. Wouldn't work with multiple vehicles. Trying to run a diagnostic on it took a couple hours, then connecting with Juicebox took another few days.

Eventually returned it to Costco and bought a Chargepoint, which has been flawless.

1

skinnywallet42

Sep 11, 2023 5:42 PM

4.3K Comments

Joined Mar 2006

skinnywallet42Sep 11, 2023 5:42 PM

4.3K Comments

Love my Juicebox 40. Had the old Orange/black model at my old house. Never had any issues except for WiFi once in awhile. At my new place, we had the new model (gray/purple) and it also works flawlessly. I use it to charge a VW and a Tesla.

Used to get JuicePoints, so about $40-$50 per year for free, but they just ended that program recently.

1

Eudaimaniac

Sep 11, 2023 7:20 PM

493 Comments

Joined May 2019

EudaimaniacSep 11, 2023 7:20 PM

493 Comments

This is the one SunRun just installed at my place for free.

dhansookh

Original Poster

Sep 11, 2023 10:24 PM

41 Comments

Joined Jul 2009

dhansookh

Original Poster

Sep 11, 2023 10:24 PM

41 Comments

Quote from Trav06

:

Aside from the benefit of buying from Costco why would someone choose this over the Emporia which is 48A with a longer cable (24') for $400?
https://a.co/d/aIRMs8u

One specific reason in my case is that the utility company only supports Tesla, Juicebox and charge point wall boxes for $300 EV charger rebate and discounted rate for the charging during off peak hours.

kenoctech

Sep 12, 2023 5:16 PM

890 Comments

Joined Oct 2015

kenoctechSep 12, 2023 5:16 PM

890 Comments

Read up on the many many online groups and threads discussing the issues with the Juicebox now that EnelX has switched to their "new" app, which has broken functionality for quite a number of users. I was a former Juicebox owner for 5 years, but did not go back after the new issues started locking charge current or breaking scheduling.

Just one example thread:
https://www.reddit.com/r/electric...he_plague/

gammah

Sep 15, 2023 5:35 AM

515 Comments

Joined Jun 2008

gammahSep 15, 2023 5:35 AM

515 Comments

Quote from kenoctech

:

Read up on the many many online groups and threads discussing the issues with the Juicebox now that EnelX has switched to their "new" app, which has broken functionality for quite a number of users. I was a former Juicebox owner for 5 years, but did not go back after the new issues started locking charge current or breaking scheduling.

Just one example thread:
https://www.reddit.com/r/electric...he_plague/

Yes I have the JuiceBox40 Pro which is orange and black colored (they call it legacy). Bought it in 2019 and it worked flawlessly. They moved me over from JuiceNet to Enel-X and have all sorts of problems now.

WiFi connects, but the Enel-X app shows it offline. JuiceBox shows it is connected to my WiFi device (when I look at who is connnected to my Deco), however still shows offline in the app. Now the JuiceBox WiFi (blue LED) just keeps blinking.

I told Enel that they broke my system because it was working fine for years until they moved me to Enel-X. The conversation is still happening and they want to replace my legacy JuiceBox40 for another legacy JuiceBox40. I have told them that I do not want a refurbished model and if they are going to replace mine, then I want the newer model. That is where it is at right now. *SEE UPDATE BELOW*

Do you know if the issue affects the newer JuiceBox that is sold on Costco.com right now?

So an update on 9/16/23. They say this device has a 3 year warranty and I am past it. Enel told me to send it to someone named Matt Falcon. I emailed Matt and he was bad mouthing the new Enel app and how his JuiceBox also became unusable. He said to go get a Chargepoint or Emporia charger. The other option Enel gave was $100 off a new JuiceBox from their site. I asked Matt if the newer JuiceBox would work and he said no and not to waste my money on it.

So basically Enel is asking me to pay money for something they broke. What logic is that? Class action lawsuit time?

Last edited by gammah September 16, 2023 at 12:10 AM.

1

spacers

Sep 21, 2023 8:22 PM

1.7K Comments

Joined Jul 2018

spacersSep 21, 2023 8:22 PM

1.7K Comments

best buy has the 25 foot cord version and they price matched costco $479 price, which is a 20ft option. Incase if anyone interested

skinnywallet42

Sep 21, 2023 8:30 PM

4.3K Comments

Joined Mar 2006

skinnywallet42Sep 21, 2023 8:30 PM

4.3K Comments

Quote from kenoctech

:

Read up on the many many online groups and threads discussing the issues with the Juicebox now that EnelX has switched to their "new" app, which has broken functionality for quite a number of users. I was a former Juicebox owner for 5 years, but did not go back after the new issues started locking charge current or breaking scheduling.

Just one example thread:
https://www.reddit.com/r/electric...he_plague/

I can confirm some issues with the "Smart Charging" features for sure. I only recently updated my EnelX app to the new Enel X Way app. It's a bit silly how they only allow you to setup Smart Charging for M-F, and Weekends. And only one window for each. Probably works w/ 90% of utilities out there as far as Time-of-Use plans, but it'd be nice to have more flexibility.

JuiceBox 40 Amp Electric Vehicle Charging Station with NEMA, 20-ft Cable $479

$479

$599

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