popular Posted by ILovemilkyways • Oct 23, 2023
Oct 23, 2023 5:13 PM
Item 1 of 2
Item 1 of 2
popular Posted by ILovemilkyways • Oct 23, 2023
Oct 23, 2023 5:13 PM
BLUETTI PS54 700W/537Wh Portable Solar Power Station for Camping Charger Fishing $197
$197
$308
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This seems better than this previous Front Page deal...what am I missing?
https://slickdeals.net/f/16945684-bluetti-ps54-700w-solar-generator-537wh-lifepo4-power-station-208-05?src=SiteSear
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If you ultimately received a refund or working unit, I wish you would take your comments back as you stated and hush up on their threads!
Every Bluetti thread, You post the same shit!
Sure, They had a bad streak with customer service, which crippled their customer service for months from Black Friday.
In my experience they have turned it around. Even on a botched order.
They usually have a 24 hour response time, because they are in China with a 12-15 hour time difference. I also believe they do not work/reply on the weekend.
I purchased the eBay Refurbished AC200MAX, It showed up looking brand new and performed flawlessly. I used it daily for nearly 1 month with ZERO issues.
I returned it with no problems with full refund and ordered their Refurbished AC300+B300.
This unit had a lot of scratches and stored alarm codes.
I made my concern very clear, that it should not be scratched this bad, and they agreed and I was to be given a different unit.
I immediately received a prepaid return label.
It took 7 days for shipping and return shipping back to me.
To my surprise and frustration, I received the same scratched unit back, but it was repaired and working, So you can now add repair time to that 7 day round trip shipping.
After another 24 hour email response, I was now to be given a BRAND NEW AC300.
Shipped the Refurb back and received a Brand New AC300.
Another positive side note, The B300 battery that I originally received was a BRAND NEW battery. Sure, I had multiple issues, But Bluetti took very good care of the situation.
I will say, They still have room for improvement, But it's minor. Every company or electronics manufacturer has issues somewhere.
Bottom line, I received pretty damn good customer service, with minor hoops to jump through. I paid $1,450 for a brand new AC300+B300 unit which best price I've ever seen is $2,200
Sure, Maybe I got lucky??? I know I got frustrated! But Bluetti handled it!!!
If you ultimately received a refund or working unit, I wish you would take your comments back as you stated and hush up on their threads!
Every Bluetti thread, You post the same shit!
Sure, They had a bad streak with customer service, which crippled their customer service for months from Black Friday.
In my experience they have turned it around. Even on a botched order.
They usually have a 24 hour response time, because they are in China with a 12-15 hour time difference. I also believe they do not work/reply on the weekend.
I purchased the eBay Refurbished AC200MAX, It showed up looking brand new and performed flawlessly. I used it daily for nearly 1 month with ZERO issues.
I returned it with no problems with full refund and ordered their Refurbished AC300+B300.
This unit had a lot of scratches and stored alarm codes.
I made my concern very clear, that it should not be scratched this bad, and they agreed and I was to be given a different unit.
I immediately received a prepaid return label.
It took 7 days for shipping and return shipping back to me.
To my surprise and frustration, I received the same scratched unit back, but it was repaired and working, So you can now add repair time to that 7 day round trip shipping.
After another 24 hour email response, I was now to be given a BRAND NEW AC300.
Shipped the Refurb back and received a Brand New AC300.
Another positive side note, The B300 battery that I originally received was a BRAND NEW battery. Sure, I had multiple issues, But Bluetti took very good care of the situation.
I will say, They still have room for improvement, But it's minor. Every company or electronics manufacturer has issues somewhere.
Bottom line, I received pretty damn good customer service, with minor hoops to jump through. I paid $1,450 for a brand new AC300+B300 unit which best price I've ever seen is $2,200
Sure, Maybe I got lucky??? I know I got frustrated! But Bluetti handled it!!!
They don't have to honor a lower price! Although, it would have been nice.
You should have simply bought the lower priced unit, Then returned the other one to Crackmart! Very simple!!!
I never had to deal with Bluetti tech support yet so can't comment, but I did have to deal with their customer service when I thought they didn't include a power cable when I bought one of their refurbished batteries. I requested another one to be sent out, and after a couple of dry responses, they did send another out. Took like almost a month because UPS lost the stupid package. So yea, positive experience with their customer service. Hope I never need to contact their tech support.
Since my purchase was through eBay, I immediately sent an eBay message to Bluetti, which was responded to that night.
They don't have to honor a lower price! Although, it would have been nice.
You should have simply bought the lower priced unit, Then returned the other one to Crackmart! Very simple!!!
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I never make 3rd party purchases due to issues like you had.
It's usually better to spend a few more bucks, where returns are easy, no restocking fees and the seller pays for all shipping, or buyer able to return in-store.