VS FAQs.....please see wiki for codes
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NEW! Victoria's Secret Coupon Thread
Frequently Asked Questions (FAQ)
This section can and should be edited by users.
I have a code not already listed here, what do I do?
First, please bring it to our attention in conversation. Second, it would be helpful to us if you would add the code, any offer details, and offer links available to this very wikipost, in the section above marked "Codes to be added to the first post."
Does VS charge for return shipping?
Yes. If you use the UPS label that VS provides with your order, you will be charged $5.99. This label comes with its own tracking number. Occasionally you can get free return shipping labels with your orders when particular offer codes are available. Also, if something is wrong with the item you received or the order is wrong, you can call Customer Service (CS) and ask them to waive the return shipping fee.
Can I put returns from different orders in a single return shipment?
Yes. You may want to bind all items from one order together with their return form and bind any other return items with their respective return forms using rubberbands or something similar. However, it is not a requirement to bind them.
I want to return something, does it matter that I threw away that plastic bag with the barcode on it?
It will help VS process your return if the item is in the original bag; however, it is not a requirement.
I want to return something, but I lost my order invoice / return form, what do I do?
Your order information should still be available under "Your Account" --> "Order Status." You can print out a return/exchange form here:
http://www2.victoriassecret.com/html/custsrvc/shipping/ExchangeReturnForm.pdf and then fill it out with the information from your Order Status. Form is also attached at the bottom of the wiki.
What happened to the monthly Birthday Codes?
It seems that to cut down on coupon abuse Victoria's Secret is now emailing VIctoria's Secret Angels their Birthday Reward with individual certificate numbers.
Does VS do price adjustments?
Yes. For online orders, price adjustments must be done within 3 weeks of the shipment date. You can, however, call CS and depending on the rep you get, they might adjust the price if it's within a reasonable time (a couple days) from the 3 week mark. For in-store purchases, a one-time price adjustment may be made within 2 weeks of the original purchase (must have original receipt).
Does VS accept in-store returns for online purchases?
No. Some items they offer online are available in the store, but item numbers may differ. They do not accept your order invoice as a receipt. You can try to do an "I got this as a gift" exchange without a receipt, but they might not carry the item. If they do carry it, the store will give you store credit for the lowest price the item has ever been. VS does not accept in-store clothing returns on Moda International or any other brand the website carries.
Do I have to return my GWPs when I return the corresponding item purchased?
According to the offer details, VS reserves the right to charge you for the GWPs if you return the corresponding item. However, it depends on what the GWP is and the customer service rep you talk to. In general, if the GWP is an item that they sell, such as lip glosses, ultimate tanks, or flip flops, you will have to give it back in the return. If the GWP is something they don't sell, like totes, weekender bags, and PINK dogs, you normally won't have to return it.
Victoria's Secret Credit Card Online Management: Register today and receive 25 bonus points.
https://onlineaccess2.mycreditcard.cc/victoriassecret
Never post a Certificate Number unless you plan to give it away, since they signify one-time use only.
Victoria's Secret Credit Cardholder Benefits
Passbook of Savings - New Angels will receive our exclusive Passbook of Saving with their new Angel Card. The Passbook includes six months of savings worth over $100.
Endless Rewards - The first 250 points you accumulate using your Angel Card will qualify you for the Angel V.I.P Card and a $10 Angel Reward. Each subsequent 250 points accumulated will earn you a $10 Angel Reward.
Online Account Management - Angels get access. Anytime. Anywhere. Checking your statement, paying your bill or updating your account is as easy as logging in. Register today and receive 25 bonus points.
Birthday Gifts - We'll treat you to a surprise birthday gift each year that your Angel Card is active.
Exclusive merchandise - Angel only mailings and discounts on fabulous Victoria's Secret merchandise.
More Double Points - Double points on every bra purchase. * Only for Angels VIP status.
Beauty Events - We' provide you with free beauty samples and makeovers, and shower you with special little gifts twice a year.
How do I request a new PBOS (PassBook of Savings)?
Log in to the VS CC site noted above, hit "Contact Us" at the top bar, scroll to the bottom clink on the link "Submit a question", select "Other" as the subject, and ask them to send you a new passbook. Please note that you are only guaranteed a PBOS when you first open your VS CC Account and you may be denied an additional passbook.
New Question--->I checked my card, and I did not get Anniversary Triple Points in the month of (insert month). What happened?
Victoria's Secret is now granting Angels triple points for all purchases made during their entire anniversary month. You will receive notification via email (possibly with your billing statement). It is not yet clear how VS determines your anniversary month.
What is the automated backorder cancellation number?
1-800-888-8200 or 1-800-411-5116. Follow the prompts.
What is the address I need to mail my Merchandise Certificates to?
Victoria's Secret Direct GC, LLC
PO Box 182100
Columbus, OH 43218-2100
I called VSD and was told the address is no longer the above, but rather:
VSD PO Box 16589
COLUMBUS OH 43216
you might want to call in and verify. hth.
What is VS's address for returns?
VSD Attn: Returns Processing
8695 East Broad Street
Reynoldsburg, OH 43069-0001
What is VS's address for general inquiries?
Victoria's Secret
North American Office
P.O. Box 16589
Columbus, Ohio 43216-6589
How do I get offers mailed to me?
When visiting VS stores, the cashiers normally ask for your phone number and email. Giving them this information allows them to send coupons and mailers to the address corresponding to your phone number. You can also request catalogs through their website and sign up for emails there as well.
When is the Semi-Annual Sale (SAS)?
There are 2 Semi-Annual Sales yearly. Generally, they will start in May (online) and June (in-store) or December/early January (online) and January (in-store).
What does it mean to be flagged and how do I avoid it?
VS flags customers who they feel have abused the coupon codes and/or placed orders that they believe to be illegitimate. There are levels of being flagged, from not being allowed any GWPs or to use coupon codes to outright not allowing you to order from VS anymore. If you get flagged, all of your linked accounts will be flagged too. To avoid being flagged, you shouldn't engage in excessive coupon abuse, or place several orders with the same codes in one day. If you do get flagged, the only way around it is to set up a different account with all new personal information (address, credit card, phone number, and email).
How do I check the balance of my gift card, Secret Santa Card, or Secret Rewards Card?
You may check any promotional gift card or gift card balance in-store. You may also call 1-800-888-8200 and speak to a customer representative who will check any gift cards and promotional cards.
I cannot check my order status. Help!
Type your Client Number and Order Number directly onto the website instead of using the email link. If you do use the email link, ensure that the Order Number does not show up as a line of asterisks (*******). If it does, you must type in the Order Number to gain access to your order status. If neither of these work, clear out your cookies/cache and try again.
What is considered coupon abuse?
Some examples of abuse are:
â–ª using the Birthday Code when it is not your birth month
â–ª using the Birthday Code in your birth month more than once
â–ª using more than one code applied to a single item in order to receive multiple GWPs
â–ª placing multiple orders in a small timeframe of the same items to receive several of the same discounts/GWPs
â–ª getting the same GWP more than once using different codes
â–ª stacking the Tier Code and the Free Shipping Code in one order
â–ª using too many $10 off codes (Bra Codes and Birthday Codes)
â–ª using discount/GWP codes and checking out without the necessary items in your order by getting them to "stick"
Reminders:
DO NOT POST YOUR ORDERS DETAILS on Slickdeal
Buying & Selling is not allowed on SlickDeals at all, regardless of the amounts
Trading anything with a retail value of $5 or less is OK
Do not talk people into making others' names appear in "Bold" or telling people who to rep. You may lose your rep points and/or abilities.
new info provided by SheenaMarie412:
What is a Secret Reward Card (SRC)?
This card is given out by VS for purchases made during a specific time frame. Most recently, it was given out in November, with any in-store purchase of $10 or more, or with any purchase online. The cards can be redeemed from December 1 – 24, 2009. The cards have a value of at least $10, but can also be $50, $100, or $500.
Cards cannot be used for gift card purchases. If you do use it for such a purchase online, you do so at your own risk. In the past, when VS has caught similar situations, they have chosen to not refund the order because it is a violation of terms.
To redeem your card:
- Use it in stores. According to the terms, you can use one SRC per transaction. If there is any remaining value after your purchase, it will remain on your card until the card expires on December 24.
- Use it on phone orders. Just call in, and give the SRC number and PIN when placing your order.
- Use it online. When you get to the checkout screen, enter the SRC number and PIN in the gift card slot.
Note: For phone and online orders, you can use up to 3 codes and only 1 SRC per order.
Are the $10 off any PINK purchase printable coupons on eBay valid?
NO. These are fraudulent coupons. There are a lot of sellers listing these on eBay, and despite numerous reports, these listings are not taken down. Even though the sellers have positive feedback, these are not legitimate coupons. They have been going around for a while now. If your coupon looks like
this [couponomist.com], but with some alterations, it is FAKE. Some sellers change the expiration date, some remove it entirely…does not matter, the coupon is fraudulent![/QUOTE]
VS CREDIT CARD HOLDERS READ THIS:
OMG SO FREAKING PO'D!!!!
VS CC sent out a thing that looks like spam, privacy policy kind of thing, READ THE FINE PRINT... THEY WILL START CHARGING US $1.00 FOR EACH MONTHLY BILLING STATEMENT WE RECEIVE, unless we opt for the electronic statement method!!!
EFFECTIVE JANUARY 29TH, 2010!!!
WHAT AN F IN THE A!!!!!!!!!!!!!!!
When you get the letter, it really does look like junk mail, open it up completely, and look on the absolute bottom left of the letter where it says a "Processing Fee: You will be charged $1.00 for each paper monthly billing statement mailed to you. You will not be charged this fee if you have registered for online access to your account and have agreed to receive your monthly billing statement solely electronically via e-statements" O AND ALSO, they are changing something regarding arbitration, and the only option they give you is to write to them if you don't accept the conditions and cancel your card
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http://www.sephora.com/browse/pro...oryId=386
If you can wait for it to come in, though, I love it. It's super-soft, dense, and it works great. It's a flat-top brush (so when you look at it from the side, the top looks flat), but the head is round (so when you look at it from the top, it looks like a circle), and the bristles are synthetic, so it stands up really well to liquids and to the washing to get the liquid foundation completely out. I've had mine for about a year now, and it's in just as good shape as when I got it. I got one for my mom as a Christmas gift last year, and she loves hers, too.
Ladies, do your local VS stores still have the PINK dogs? The two local stores near my home ran out and they're not going to restock them. I really want a PINK dog because I haven't even gotten one yet!
On another note, I had a great experience at VS today! I brought 2 friends with me to the mall so they helped me out with some purchases...we all had the same SA and she was really nice and combined everything, though I tried not to push it (bought the little bag in trans #2 so I wasn't paying $0) after hearing some of the stories you girls have said.
Transaction #1
Pink Favorite Tee in Butterfly Grey [victoriassecret.com] - $16.50
PINK Limited Edition Panty - $0
PINK Dog - $0
Used: $10 off a purchase, $10 SRC = $0 OOP, $2.96 left on SRC!
Transaction #2
PINK Chubby Eye Crayon [victoriassecret.com] x2 in Gold and Silver - 2/$10
Heart Shaped PINK Beauty Bag - $2
PINK Limited Edition Panty - $0
PINK Dog - $0
Used: $10 Wish Granted, $10 SRC = $0 OOP, $7.83 left on SRC!
Transaction #3
PINK Lolly
PINK Limited Edition Panty - $0
PINK Dog - $0
Used: $10 SRC, $8.38 left on SRC!
I was a bit stupid about it in that I should used the SRC from the first transaction to complete the second, but I forgot.
Also, the weirdest thing -- For the third transaction, the reason I used that SRC was because it was supposed to have $2.48 left on it (since I used it online to buy a sweater). But for some reason, it rang up $10...and now I have an extra $8? o_o Did this happen to anyone else? It's really weird because I checked the GC values of the other SRCs I used in store to see if the values were different online or instore, and they're the same...so some really weird thing happened there, but good for me I suppose.
Good trip! All the VSes I've ever visited were absolutely wonderful with customer service, transactions, etcetera, so there's hope for them
On another note, I had a great experience at VS today! I brought 2 friends with me to the mall so they helped me out with some purchases...we all had the same SA and she was really nice and combined everything, though I tried not to push it after hearing some of the stories you girls have said.
Transaction #1
Pink Favorite Tee in Butterfly Grey [victoriassecret.com] - $16.50
PINK Limited Edition Panty - $0
PINK Dog - $0
Used: $10 off a purchase, $10 SRC = $0 OOP, $2.96 left on SRC!
Transaction #2
PINK Chubby Eye Crayon [victoriassecret.com] x2 in Gold and Silver - 2/$10
Heart Shaped PINK Beauty Bag - $2
PINK Limited Edition Panty - $0
PINK Dog - $0
Used: $10 Wish Granted, $10 SRC = $0 OOP, $7.83 left on SRC!
Transaction #3
PINK Lolly
PINK Limited Edition Panty - $0
PINK Dog - $0
Used: $10 SRC, $8.38 left on SRC!
I was a bit stupid about it in that I should used the SRC from the first transaction to complete the second, but I forgot.
Also, the weirdest thing -- For the third transaction, the reason I used that SRC was because it was supposed to have $2.48 left on it (since I used it online to buy a sweater). But for some reason, it rang up $10...and now I have an extra $8? o_o Did this happen to anyone else? It's really weird because I checked the GC values of the other SRCs I used in store to see if the values were different online or instore, and they're the same...so some really weird thing happened there, but good for me I suppose.
Good trip! All the VSes I've ever visited were absolutely wonderful with customer service, transactions, etcetera, so there's hope for them
On another note, I had a great experience at VS today! I brought 2 friends with me to the mall so they helped me out with some purchases...we all had the same SA and she was really nice and combined everything, though I tried not to push it after hearing some of the stories you girls have said.
Transaction #1
Pink Favorite Tee in Butterfly Grey [victoriassecret.com] - $16.50
PINK Limited Edition Panty - $0
PINK Dog - $0
Used: $10 off a purchase, $10 SRC = $0 OOP, $2.96 left on SRC!
Transaction #2
PINK Chubby Eye Crayon [victoriassecret.com] x2 in Gold and Silver - 2/$10
Heart Shaped PINK Beauty Bag - $2
PINK Limited Edition Panty - $0
PINK Dog - $0
Used: $10 Wish Granted, $10 SRC = $0 OOP, $7.83 left on SRC!
Transaction #3
PINK Lolly
PINK Limited Edition Panty - $0
PINK Dog - $0
Used: $10 SRC, $8.38 left on SRC!
I was a bit stupid about it in that I should used the SRC from the first transaction to complete the second, but I forgot.
Also, the weirdest thing -- For the third transaction, the reason I used that SRC was because it was supposed to have $2.48 left on it (since I used it online to buy a sweater). But for some reason, it rang up $10...and now I have an extra $8? o_o Did this happen to anyone else? It's really weird because I checked the GC values of the other SRCs I used in store to see if the values were different online or instore, and they're the same...so some really weird thing happened there, but good for me I suppose.
Good trip! All the VSes I've ever visited were absolutely wonderful with customer service, transactions, etcetera, so there's hope for them
Has your sweater shipped yet? That could be why your SRC was still saying $10 before the lolly purchase. If the sweater hasn't shipped yet, be sure not to use the rest of that SRC. If the SRC was your only payment, they will cancel your order (and may cancel even if you had additional payment to the SRC). But if it has already shipped... then
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Do you mean a paper merchandise credit?
Oh wow I had no idea you can use paper merchandise credits online. I have one from like 2007 or 2008 and I keep meaning to use it but I am so afraid the BM VS is going to say they dont accept it anymore. I would love to know how to use it online. What numbers do I input during checking out?
Does it work for anyone else? I just want to get freeship on my purchase and it's not working :[
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