PSA Verizon Netflix on US

For those of you that subscribed to Netflix through Verizon last year on that cheap one year deal, and cancelled through Verizon, check your credit card bill.

I found out today that I was charged for their Ultra $22.99 plan starting today for this month, even though I cancelled about 10 days prior to my one year expiration through Verizon. And it showed cancelled and not subscribed to Netflix even today on Verizon, it only showed currently subscribed to Netflix on my Netflix account details; this what it showed.

Your membership was included with Verizon between 12/15/22 and 12/15/23. Contact Verizon for billing details.

So, yes, that is what I did. And Verizon did indeed show I cancelled my Netflix subscription through them and did not resub scribe or show a current subscription.

This is the charge that appeared today on my Netflix account, now supposedly managed through Netflix.

12/15/23
Streaming Service
12/16/23—1/15/24
VISA
•••• •••• •••• ****
$22.99
Your membership was included with Verizon between 12/15/22 and 12/15/23. Contact Verizon for billing details.

See? This is the gotcha. They tell me prior to today that I am subscribed through Verizon and have to manage my account through Verizon. I did, and through Verizon my Netflix is cancelled.

Starting today though, they say since I used my normal Netflix account and didn't start a new account through Verizon they charged me on "auto backup pay". I asked how they could do that when my Netflix account was inactive prior to my Verizon signup, I had cancelled prior to my term expiration on my Verizon sign up, and I did not subscribe or authorize to subscribe to Netflix through Netflix. They said to keep my service uninterrupted. A service both Verizon AND Netflix can see I cancelled.

Yep. You had to manage your Netflix account through Verizon, not possible through Netflix, you do, then Netflix charges you after your cancellation through Verizon, and you can only see that and manage that after the fact, not prior. So they get you for a month, you did not authorize, and how many people catch it even then?

Check your credit cards.

"Okay. I see that you've started this account with a different payment method and changed to Verizon, the old payment method was set as a backup and once you've cancelled your subscription with them, the back one is charged to uninterrupt the streaming."

• 2:49 PM
"But why is that? When I would access my account, they said that I would have to manage my account through Verizon; which is what I did. So why does it re sign me up through Netflix, when it is obvious I cancelled the service and did not re up? My service through Netflix was inactive, prior to signing up through Verizon, and cancelled through Verizon prior to the one year expiration date. Who authorized a subscription to Netflix through Netflix after my cancellation?"

I did eventually get a refund, but I never should have been charged in the first place. Deceptive business practice.