CyberPower LE850G UPS Battery Backup with Surge Protection

nighth3k

Jan 02, 2024 04:52 PM

871 Posts

Joined Aug 2016

nighth3kJan 02, 2024 04:52 PM

871 Posts

Bought this over a year ago for 59.99 from Costco. Works fine. Was looking to pick up another but price is still high IMO.

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NeatShop7155

Pro

Jan 02, 2024 07:01 PM

760 Posts

Joined Jan 2021

NeatShop7155

Pro

Jan 02, 2024 07:01 PM

760 Posts

Our community has rated this post as helpful. If you agree, why not thank NeatShop7155

I bought one 2.5 years ago, and CyberPower claims to provide a 3-year warranty. Recently, the battery is not holding a charge well. I have around 150 watts of equipment connected to the UPS, and it shows an estimated run time of 13 minutes. However, when I perform a self-test with the CyberPower panel software, the battery drops to 0% instantly.

I opened a warranty claim case with CyberPower, and they asked me to unplug everything and try connecting a small current device like a USB lamp or phone charger to see if it works.

Since the issue to be with the battery going bad, not the UPS function itself. I can't proceed with the warranty claim.

Just wanted to share that.

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TodayOnly

Jan 02, 2024 11:13 PM

9,203 Posts

Joined Aug 2018

TodayOnlyJan 02, 2024 11:13 PM

9,203 Posts

Our community has rated this post as helpful. If you agree, why not thank TodayOnly

so i recently had a very bad experience with cyberpower and their so-called very shitty warranty service. i had a near 3 year old sinewave 1500 ups that was acting up, flipping back and forth from power and battery. one day when i had just arrived home there was this loud pop and smoke! i quickly unplugged everything and took the ups outside. they exchanged the unit. though the new replacement unit only lasted a whole 3 months and just up and died. i had to open about 5 tickets as they were ignoring them. then they wanted to play hard ball and i had to get really nasty with them. they first wanted me to pay return shipping and then they would only replace the failed unit with a lessor unit. no more cyberpower!

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Karbunkster

Jan 03, 2024 12:30 AM

69 Posts

Joined Jan 2015

KarbunksterJan 03, 2024 12:30 AM

69 Posts

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Adding to what seems to be the common theme: I have very bad experience with CyberPower UPS devices (4 of them). Won't be buying a new one from them, that's for sure

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2

oingo456

Jan 03, 2024 01:51 AM

146 Posts

Joined Dec 2009

oingo456Jan 03, 2024 01:51 AM

146 Posts

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A few years apart, I have had one of the cyberpower 850VA, and another 800VA units short out and boil the battery. The units were both 2 years old out of warranty. I came home to a house filled with a sulfur smell. Internally the mosfets shorted and the internal fuse did not blow. It melted all the DC battery wires and the battery boiled out some acid but didn't leak too bad.
I'm back to only using APC now.

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1

Cowboyjlove

Jan 03, 2024 03:08 AM

688 Posts

Joined Oct 2007

CowboyjloveJan 03, 2024 03:08 AM

688 Posts

Sounds like a shitty company. If they dont want to honor warranty claims. Thank you i am
going to skip.

7

1

thorag

Jan 03, 2024 03:46 AM

568 Posts

Joined Nov 2011

thoragJan 03, 2024 03:46 AM

568 Posts

Quote from NeatShop7155

:

I bought one 2.5 years ago, and CyberPower claims to provide a 3-year warranty. Recently, the battery is not holding a charge well. I have around 150 watts of equipment connected to the UPS, and it shows an estimated run time of 13 minutes. However, when I perform a self-test with the CyberPower panel software, the battery drops to 0% instantly.

I opened a warranty claim case with CyberPower, and they asked me to unplug everything and try connecting a small current device like a USB lamp or phone charger to see if it works.

Since the issue to be with the battery going bad, not the UPS function itself. I can't proceed with the warranty claim.

Just wanted to share that.

Thanks for sharing but isn't this mitigated by buying at Costco?

1

PowerfulRaccoon3767

Jan 03, 2024 03:52 AM

122 Posts

Joined Apr 2019

PowerfulRaccoon3767Jan 03, 2024 03:52 AM

122 Posts

Quote from NeatShop7155

:

I bought one 2.5 years ago, and CyberPower claims to provide a 3-year warranty. Recently, the battery is not holding a charge well. I have around 150 watts of equipment connected to the UPS, and it shows an estimated run time of 13 minutes. However, when I perform a self-test with the CyberPower panel software, the battery drops to 0% instantly.

I opened a warranty claim case with CyberPower, and they asked me to unplug everything and try connecting a small current device like a USB lamp or phone charger to see if it works.

Since the issue to be with the battery going bad, not the UPS function itself. I can't proceed with the warranty claim.

Just wanted to share that.

Had same issue, returned to Costco and ordered another one.

1

nylarthotep

Jan 03, 2024 04:26 AM

99 Posts

Joined May 2015

nylarthotepJan 03, 2024 04:26 AM

99 Posts

Quote from PowerfulRaccoon3767

:

Had same issue, returned to Costco and ordered another one.

Exactly! Purchasing at Costco is a good option.

bk_InAZ

Jan 03, 2024 05:09 AM

631 Posts

Joined May 2007

bk_InAZJan 03, 2024 05:09 AM

631 Posts

In the past two weeks I have purchased two CyberPower 1500VA/900W true sine-wave UPSs from Costco.com. I have a few other CyberPower UPSs around the home, too. The first one (about 1.5 weeks ago) wouldn't power up after I plugged it in. It beeped twice and stayed off. I played with it a little, and it was able to turn on, have it stay on, and charge (it arrived fully charged, apparently). Then I went to unplug it, and when I moved it, I heard a relay click. I moved it some more, and it clicked some more. Then I lifted the front off the floor to look at the display, and saw the "Online" display go on and off as the relay clicked. The power cord was faulty, or not well-connected inside the unit. That could be DANGEROUS! So, I ordered another and took it back to the store. The second one arrived today. The power plug was quite badly bent. I bent the prongs back and plugged it in, and it seems to work fine. But I think I'm done with CyberPower.

1

Crazyheaven

Jan 03, 2024 05:20 AM

2,747 Posts

Joined Sep 2011

CrazyheavenJan 03, 2024 05:20 AM

2,747 Posts

Quote from NeatShop7155

:

I bought one 2.5 years ago, and CyberPower claims to provide a 3-year warranty. Recently, the battery is not holding a charge well. I have around 150 watts of equipment connected to the UPS, and it shows an estimated run time of 13 minutes. However, when I perform a self-test with the CyberPower panel software, the battery drops to 0% instantly.

I opened a warranty claim case with CyberPower, and they asked me to unplug everything and try connecting a small current device like a USB lamp or phone charger to see if it works.

Since the issue to be with the battery going bad, not the UPS function itself. I can't proceed with the warranty claim.

Just wanted to share that.

Just replace the battery. Open the unit, check the size and order a replacement.

2

1

goyangyi1

Jan 03, 2024 06:22 AM

1,111 Posts

Joined Apr 2015

goyangyi1Jan 03, 2024 06:22 AM

1,111 Posts

Quote from NeatShop7155

:

I bought one 2.5 years ago, and CyberPower claims to provide a 3-year warranty. Recently, the battery is not holding a charge well. I have around 150 watts of equipment connected to the UPS, and it shows an estimated run time of 13 minutes. However, when I perform a self-test with the CyberPower panel software, the battery drops to 0% instantly.

I opened a warranty claim case with CyberPower, and they asked me to unplug everything and try connecting a small current device like a USB lamp or phone charger to see if it works.

Since the issue to be with the battery going bad, not the UPS function itself. I can't proceed with the warranty claim.

Just wanted to share that.

What an awesome way to deny warranty hard pass

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1

idiggplants

Jan 03, 2024 03:43 PM

2,751 Posts

Joined Oct 2011

idiggplantsJan 03, 2024 03:43 PM

2,751 Posts

Quote from NeatShop7155

:

I bought one 2.5 years ago, and CyberPower claims to provide a 3-year warranty. Recently, the battery is not holding a charge well. I have around 150 watts of equipment connected to the UPS, and it shows an estimated run time of 13 minutes. However, when I perform a self-test with the CyberPower panel software, the battery drops to 0% instantly.

I opened a warranty claim case with CyberPower, and they asked me to unplug everything and try connecting a small current device like a USB lamp or phone charger to see if it works.

Since the issue to be with the battery going bad, not the UPS function itself. I can't proceed with the warranty claim.

Just wanted to share that.

it would be hard/impossible for a company to warranty their batteries. there is absolutely no way for them to knwo if you treated the battery correctly. tons of people use these as a budget battery bank/inverter and run them hard. It is very likely that if your battery is dead in 2.5 years you have been using it semi hard. batteries are wear items. it would be like expecting a car company to warranty your windshield wipers.

i would suggest either taking advantage of the costco policy, or open it up and replace the battery... it will likely be a $20-40 replacement. thats what i do on all of my battery backups and jump packs.

3

idiggplants

Jan 03, 2024 03:45 PM

2,751 Posts

Joined Oct 2011

idiggplantsJan 03, 2024 03:45 PM

2,751 Posts

Quote from goyangyi1

:

What an awesome way to deny warranty hard pass

Good luck. there isnt a battery backup company out there that will warranty a unit because the battery went bad.

3

ali.arshad

Jan 03, 2024 04:14 PM

52 Posts

Joined May 2017

ali.arshadJan 03, 2024 04:14 PM

52 Posts

Adding to the theme. I had a different model from CyberPower, the batter blew up 2 years in, and no warranty replacement.

1

CyberPower LE850G UPS Battery Backup with Surge Protection | Costco $74.99

$75

$95

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