expiredwuffadmin posted Jan 22, 2024 02:21 PM
Item 1 of 2
Item 1 of 2
expiredwuffadmin posted Jan 22, 2024 02:21 PM
ARRIS Surfboard S33 DOCSIS 3.1 Multi-Gigabit Cable Modem $156 + Free Shipping $155.99
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Beyond the unreliable product, Arris customer support is truly the worst I have ever experienced. They offer a 2-year warranty. I called and got mine sent back for repair/replacement. The process was a headache, but they sent me a replacement. I was travelling and busy for a few weeks, so I didn't have a chance to install it right away (switched back to Charter modem in the interim). When I did get around to installing the replacement, I found that Arris had sent me a used modem with a pin stuck in the coax port. There's no way they could have even tested it with the pin in there. I tried my best but that pin was not coming out. The whole port needed to be replaced.
I called Arris back and they flat out refused to do anything about it. Evidently their 2-year warranty only covers one replacement, and if they send you junk and you don't notice within a 14-day window, you're out of luck.
TLDR: Original unit died after 9 months. Arris sent a broken replacement, then told me to pound sand.
This is a bad modem from a bad company. Lots of other 1-star reviews commenting on the heat and support issues. Save yourself the headache and stay far away.
Here is my Amazon review: https://www.amazon.com/gp/custome...J65KD
Beyond the unreliable product, Arris customer support is truly the worst I have ever experienced. They offer a 2-year warranty. I called and got mine sent back for repair/replacement. The process was a headache, but they sent me a replacement. I was travelling and busy for a few weeks, so I didn't have a chance to install it right away (switched back to Charter modem in the interim). When I did get around to installing the replacement, I found that Arris had sent me a used modem with a pin stuck in the coax port. There's no way they could have even tested it with the pin in there. I tried my best but that pin was not coming out. The whole port needed to be replaced.
I called Arris back and they flat out refused to do anything about it. Evidently their 2-year warranty only covers one replacement, and if they send you junk and you don't notice within a 14-day window, you're out of luck.
TLDR: Original unit died after 9 months. Arris sent a broken replacement, then told me to pound sand.
This is a bad modem from a bad company. Lots of other 1-star reviews commenting on the heat and support issues. Save yourself the headache and stay far away.
Here is my Amazon review: https://www.amazon.com/gp/custome...J65KD
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