Quote from Deal-R-Dash

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Ugggh -- as others alluded to this is not Costco "warranty" or return policy. You have to deal with Anker and they appear to either be off-shored support and/or they are located someplace 12-14 hours time difference. Evidently you have to pay for return shipping unless they are defective. Costco should do better with being transparent about Costco Next. Not having the warranty or return policy really doesn't make this a deal.

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Thank you for your email.

For returns due to products defect, please refer to the below steps:

1. Make sure you're wearing the left and right ear cups on the correct side of your head. Adjust the sliders on the headband so that the ear cups cover your ears and are not blocked by hair.
2. Make sure you are using noise canceling mode and select Level 5 noise canceling on the soundcore app.
3. Test Space Q45 in different environments to see if it affects the performance.
4. Reset the headphones by holding down the power button and V+ for 5 seconds

To move into the warranty process for a full refund, we will need the following information:
- Confirm your current shipping address is still valid
- The headphones' serial number, etched on the shaft of the headphones or on the outer package. If you can't find the SN, a photo of the product with the soundcore logo showing will suffice instead.

Please note the above information is very important to start the warranty claim. If you cannot provide the above information, we may be unable to provide the prepaid return label.

If the issue is not a product defect or if you cannot provide the above information, please then return your product with the original package and all accessories to the following shipping address:

AnkerDirect
5350 Ontario Mills Pkwy Ste 100
Ontario, CA 91764-5137
USA

For us to set up an automatic refund, we need:
- The name of the courier
- The tracking number from your package
- A picture of the item you returned

Thanks for your patience and assistance in providing the needed information. I look forward to hearing from you again soon so we can get you what you need!

I returned it to ankersoundcore and had topay for return shipping. I DID NOT like the look and design of it. very ugly bad design and looks, two huge earmuffs on each side it looks like.

they should make a leaner better looking design

Costco Members: Anker Soundcore Space Q45 Adaptive ANC Headphones (Various)

$80

$150

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