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expiredDiscombobulated | Staff posted May 28, 2024 1:49 PM
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Sign up for 1 month of PS+
Then go buy the PS5
Then wait for the netflix code
If i want to sell the code is that possible? Else I would just apply it as a credit to my netflix?
My netflix is from TMobile plan actually, how would that work?
1. Purchased PS Plus Essentials for one month (on 6/1)
2. About an hour later purchased a PS5 using the OP's link
3. Received my PS5 (on 6/6)
4. Never received an email with a Netflix promo code from PS.
I decided to contact Playstation Direct support via chat and just spent a frustrating hour on chat which I'll never get back. While on chat I provided CS with both my order number for the PS Plus Essential Subscription payment as well as the PS5 that I purchased. They indicated that they do not see that I have a PS Plus subscription which is why I never received the email. I then indicated that when I log into my PS account it shows that I have a subscription. We went back and forth on this getting me more and more frustrated. At one point one of the CS chat members totally dropped me and switched me to a new CS rep and I had to start all over again explaining myself to a new rep. Both CS chat reps kept telling me to return the PS5 and rebuy as they couldn't verify that I had a PS Plus Subscription. After a full hour they said that it takes 24 - 72 hours after delivery of the PS5 to receive the email with the Netflix promo code.
However, when I go to the Playstation Direct website regarding this promotion it says:
"You will receive an email from PlayStation® within 24-72 hours following the dispatch of your qualifying purchase with more information on how to redeem your 12-month Netflix Premium subscription."
Here's my chat transcript:
Kiona accepted the chat • 5:03:00 PM
Thank you for contacting PlayStation Support. My name is Kiona. Remember: Please do not refresh your screen, as it will disconnect the chat session. Thanks! We'll be working today with the email address and order number you entered in the pre-chat form. Please allow me a moment to pull up your account. Kiona • 5:03:15 PM
Hello xx, I hope you are having a great day! How can I help you? Kiona • 5:03:28 PM
Recently purchased PS5 Slim. I was suppossed to receive Netflix code to provide me with one year of Netflix via email Email never recevied. xx • 5:03:49 PM
I understand how worried you must be about receive the Netflix promo code email. Do not worry, I am here to look into this. One moment, please. Kiona • 5:04:51 PM
Thank you for your patience! Just to clarify, you are a PS Plus member, correct? Kiona • 5:06:04 PM
Yes xx • 5:06:13 PM
Can you verify the email address associated with the PS Plus subscription, please? Kiona • 5:06:37 PM
[email protected] xx • 5:06:45 PM
Thank you so much! Can you tell me when you purchased the subscription, please? Kiona • 5:07:23 PM
Hold please xx • 5:08:26 PM
No worries. Take your time, xx! Kiona • 5:08:38 PM
It was purchased on June 1st xx • 5:09:27 PM
You purchased the subscription directly from the PS Store, correct? Kiona • 5:11:13 PM
Yes. I have the order number if you need it. xx • 5:11:26 PM
The order number would be great! Kiona • 5:11:47 PM
xxxx xx • 5:12:19 PM
Thank you so much! I am looking into this further now. Kiona • 5:12:40 PM
Still looking into this. Just checking in to ensure our chat stays connected. Kiona • 5:15:40 PM
still here xx • 5:15:50 PM
Thank you for checking in! Kiona • 5:17:16 PM
I understand you purchased the PS subscription the same day you placed your order. Do you remember which order you placed first? Kiona • 5:19:51 PM
PS subscription xx • 5:20:04 PM
Thank you for providing all of this information! No PS Plus subscription is showing up under your account or order. I know this must be confusing as you received an order number. In this case, I recommend contacting PS Support by using https://www.playstation
The Netflix promo subscription does require that you have a PS Plus subscription at the time of checkout. You may want to set up a return for a refund using the order lookup tool https://direct.playstat
When I'm on my PS Account it shows me that I have a PS Plus subscription. It indicates my next payment is due 7/1/24. xx • 5:23:51 PM
I can provide you with screen shot if you want. xx • 5:25:03 PM
I completely understand where you are coming from. However, it does not show your PS Plus subscription is associated with your order. Again, the Netflix promotion requires you have a PS Plus subscription is active at the time of checkout. If you purchased the PS Plus subscription and activated it before you placed your PS5 order then I highly recommend contacting PlayStation Support. They will be able to look into this further for you. Kiona • 5:26:16 PM
I want to make sure you are able to get this exciting Netflix promotion! Since the PS Plus subscription is not associated with your current order I can set up a return for you. This way you can place a new order once your PS Plus subscription is sorted out with PS Support. Kiona • 5:27:30 PM
I'm confused. I have an order number and my account shows that I have a subscription. This sounds like an account issue on Playstations part. xx • 5:27:41 PM
Are you really going to make return a PS5 just to get another PS5 when the fault of this it completely on Playstations part? xx • 5:28:16 PM
I see what you mean. I really wish I could resolve this on my end. However, only PlayStation Support can assist with PS Plus subscriptions. Again, please contact them by using https://www.playstation
Would you like me to set up the return now? Kiona • 5:30:49 PM
I don't have a problem with my subscription. Its showing on my account that I have a subscription. Why does the order number that I provided you indicated? xx • 5:31:24 PM
*What does the order number that I provided you indicate? xx • 5:32:02 PM
(Chat rep drops me and switches me to new rep)
What happened to Kiona? xx• 5:33:03 PM
Hi xx, I do apologize for the inconvenience but you were transferred to me, please allow me a couple of moments to look into your order. Katelynn • 5:33:48 PM
Why was I transferred to you? I just spent 30 minutes dealing with another CS rep and then you switch me to a new one and I have to start all over again? xx • 5:34:33 PM
Hello? xx • 5:35:28 PM
No you will not have to start over again, I'm able to read the chat, I do apologize for the inconvenience, but please allow me a couple more minutes to look into your account to see if your PlayStation + membership does show. Katelynn • 5:37:04 PM
What was the reason for the transfer? xx • 5:37:34 PM
I'm not sure, but I will be happy to assist you with your Netflix promotion. Katelynn • 5:37:57 PM
I hope so. This whole support conversation has been very frustrating. xx • 5:38:24 PM
Yes I do understand Katelynn • 5:38:38 PM
Thank you so much for your patience Malcom, I do want to apologize for the inconvenience but at this time all of the information she provided is correct,, I took a look at your account and I did see that you currently do not show as a PlayStation + member, you will have to chat in with support for PlayStation +, here is the link, https://www.playstation
If I'm not a PS Plus account member why does it say RIGHT NOW when I log into my account that I am? xx • 5:43:10 PM
Did that show when you purchased the console? Katelynn • 5:43:32 PM
Yes xx • 5:43:38 PM
Why are you not able to see that I am a PS Plus subscriber RIGHT NOW and I am? xx • 5:44:09 PM
What does my order number that I provided indicate? xx • 5:44:25 PM
When we look into your profile it does not show that you are PlayStation + member, and it does not show in your order that you are as well, I do want to apologize for the inconvenience but you will have to return the console for a refund and try again, but have you checked your email junk/ spam to see if the voucher was there? Katelynn • 5:45:56 PM
Then why am I able to log into my account and see that I am a subscriber? xx • 5:46:22 PM
I do see that you did receive your console today, the Netflix code can take form 24-72 hours to show in your email address, but if you do want to confirm that your PlayStation + account is working I do recommend on following the link I sent you, is there anything else I can assist you with today xx? Katelynn • 5:48:28 PM
Okay now I'm confused. Are you able to see that I'm a subscriber or not? xx • 5:49:32 PM
With your profile we are currently not able to see that you are PlayStation + member but if you purchase the subscription first then purchased the console and you do get the Netflix promo code them you will be good to go but it can take 24-72 hrs to show in your email. Katelynn • 5:51:28 PM
So you're saying that it will take 24 to 72 hours AFTER DELIVERY to create the code? xx • 5:52:03 PM
Yes that is correct Katelynn • 5:52:20 PM
Why did it take you guys a full hour of CS support to tell me this? xx • 5:52:38 PM
Why are you telling me to return, refund and repay? xx • 5:53:04 PM
We told you that because we do not see that you are currently enrolled in the PlayStation + subscription, so we wanted to make sure that you do get the Netflix promotion, is there anything else I can assist you with today xx? Katelynn • 5:54:24 PM
Can I get a transcript of this chat emailed to me? xx • 5:54:55 PM
Yes I can email you this transcript, is this email the best to send it to you, [email protected]? Katelynn • 5:55:31 PM
Yes that correct. xx • 5:55:37 PM
Please send now so I can confirm xx • 5:55:53 PM
Sounds great I will send it to that email, please allow me one moment to send you that email.
Best Regards,
PlayStation Support
After this I requested in the chat that my case be escalated to a manger but it will take 1-2 business days for PS to get back with me. I was totally infuriated with the whole ordeal. For now, I'm keeping my PS5 taped up in the shipping box until it gets resolved. What do you guys think? Should I return and rebuy? Are PS promo deals generally so badly executed by PS CS? I've never taken advantage of one before.
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This all went very smoothly. So that's to say it really depends on what rep you get. But I would encourage anyone in this situation to push the rep to escalate, don't take any of this return nonsense. Once it's escalated it will be resolved. This is a great promotion – good luck!
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Sign up for 1 month of PS+
Then go buy the PS5
Then wait for the netflix code
If i want to sell the code is that possible? Else I would just apply it as a credit to my netflix?
My netflix is from TMobile plan actually, how would that work?
Just make sure you are signed in with your PSN account on playstation direct when you are buying the PS5.
Separate but somewhat related question -- does that $551.76 apply as a credit where my current $15.49 Netflix Standard plan would get 35+ months of credit applied to it? Or is it 24 months of credit regardless of which tier plan I go with (i.e. might as well upgrade to the Premium for those 24 months otherwise I'd be getting the short end of the stick with the $15.49 per month plan for only 24 months)?
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