TRADE-IN OVERVIEW
SAMSUNG TRADE-IN PROGRAM TERMS/CONDITIONS [samsung.com]
SAMSUNG TRADE-IN FREQUENTLY ASKED QUESTIONS [samsung.com]
Overview: If Samsung is processing trade-ins like prior deals, you will receive instructions by email--along with a prepaid shipping label--around the time your new Buds arrives. You can also print the label from your online Samsung account.
You will send in the old earbuds/headphones only (no boxes, chargers, cases, etc.). Good practice: Make a VIDEO and take photos of the trade-in to prove the condition if Samsung challenges you after inspecting it.
When/how will I get instructions for trading in my device? Samsung will send you an email with the subject "Welcome to the Samsung Trade-In Program." The email will arrive anywhere from the day the new Buds ships to a few days after the Buds arrives. It includes a link to download a pre-paid shipping label. You have 15 days from receipt of the email to ship the trade in. You can also get the shipping label for the trade in from your online Samsung account under order details.
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expiredCoolTent5038 posted Jul 10, 2024 8:00 PM
EPP/EDU: Pre-Order: Trade-in Galaxy Buds Pro, Get Galaxy Buds Pro3
$80
$280
71% off
+ Free Shippingat Samsung
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Make sure you remove the tips like in this video https://www.youtube.com/shorts/z0uCsmc82_c
(Its in the instruction manual but no one reads it)
Previously was showing July 24th
No – please keep in mind that if you return your New Samsung Device after you send a trade-in device, you will not receive any refund or other value.
So if you bought your trade-in device, you may totally miss the return window due to the delayed launch date. And once you ship it to Samsung and it passed the review, you won't able to return the new device without losing money. That's a huge risk here given the buds pro3's quality issue. I pre-ordered a white pair and I may need to cancel it.
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There have been reports relating to a limited number of early production Galaxy Buds 3 Pro devices. We are taking this matter very seriously and remain committed to meeting the highest quality standards of our products. We are urgently assessing and enhancing our quality control processes.
To ensure all products meet our quality standards, we have temporarily suspended deliveries of Galaxy Buds 3 Pro devices to distribution channels to conduct a full quality control evaluation before shipments to consumers take place. We sincerely apologize for any inconvenience this may cause.
Should any customer already in possession of Galaxy Buds3 Pro be experiencing any issues, they should contact Samsung or visit their nearest Samsung Service Centre.
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