expiredaepro | Staff posted Sep 06, 2024 04:13 AM
Item 1 of 3
Item 1 of 3
expiredaepro | Staff posted Sep 06, 2024 04:13 AM
Factory Blemished: Ryobi 18V One+ HP Brushless Pet Stick Vacuum w/ Dual-Roller
+ Free S/H$130
$240
45% offDirect Tools Outlet
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When I finally told them that I was about to chargeback, they finally gave me a different reply. They told me that the order was never shipped but never specified why. Secondly, I wanted to return the other item because it was an accessory for the item that never shipped but since it took them almost two months to reply, I was outside of their 30-day return policy. They got me over to management pretty quickly and the manager was rather sympathetic to my grievances.
They finally agreed to let me return the accessory, but when I asked if they would also refund the $14.99 flat rate shipping, they denied that as well. I explained to them that I was okay with paying that cost for the tool plus the accessory because the factory blemished item plus the shipping still came out to be less than buying it from Home Depot and that there is no way I would pay $14.99 for just a ~$30 accessory. Because of this, I had to stick around for another hour while they spoke to the finance department.
In the end, they gave me a shipping label to return the item and also refunded the shipping cost, but I couldn't get away from a "restocking fee." The manager I spoke to was fantastic, but I will not subject myself to potentially go through that ever again.
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When I finally told them that I was about to chargeback, they finally gave me a different reply. They told me that the order was never shipped but never specified why. Secondly, I wanted to return the other item because it was an accessory for the item that never shipped but since it took them almost two months to reply, I was outside of their 30-day return policy. They got me over to management pretty quickly and the manager was rather sympathetic to my grievances.
They finally agreed to let me return the accessory, but when I asked if they would also refund the $14.99 flat rate shipping, they denied that as well. I explained to them that I was okay with paying that cost for the tool plus the accessory because the factory blemished item plus the shipping still came out to be less than buying it from Home Depot and that there is no way I would pay $14.99 for just a ~$30 accessory. Because of this, I had to stick around for another hour while they spoke to the finance department.
In the end, they gave me a shipping label to return the item and also refunded the shipping cost, but I couldn't get away from a "restocking fee." The manager I spoke to was fantastic, but I will not subject myself to potentially go through that ever again.
Our community has rated this post as helpful. If you agree, why not thank dusto2k3
When I finally told them that I was about to chargeback, they finally gave me a different reply. They told me that the order was never shipped but never specified why. Secondly, I wanted to return the other item because it was an accessory for the item that never shipped but since it took them almost two months to reply, I was outside of their 30-day return policy. They got me over to management pretty quickly and the manager was rather sympathetic to my grievances.
They finally agreed to let me return the accessory, but when I asked if they would also refund the $14.99 flat rate shipping, they denied that as well. I explained to them that I was okay with paying that cost for the tool plus the accessory because the factory blemished item plus the shipping still came out to be less than buying it from Home Depot and that there is no way I would pay $14.99 for just a ~$30 accessory. Because of this, I had to stick around for another hour while they spoke to the finance department.
In the end, they gave me a shipping label to return the item and also refunded the shipping cost, but I couldn't get away from a "restocking fee." The manager I spoke to was fantastic, but I will not subject myself to potentially go through that ever again.
Our community has rated this post as helpful. If you agree, why not thank justaguy
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Our community has rated this post as helpful. If you agree, why not thank DamonC1927
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