expiredGodfathershubh posted Jan 22, 2025 06:26 PM
Item 1 of 2
Item 1 of 2
expiredGodfathershubh posted Jan 22, 2025 06:26 PM
Spectrum: Samsung Galaxy S25 256 gb with iPhone 13 trade-in + 6 credit. need spectrum Internet - $0
$800
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Moto G play 2024 to a S25: Cost was $875 (w/ FL tax)
S25 to S25+: Cost was $1069 (w/ FL tax)
Total was: $1944
I received credit back of $1853 for both phones after trade in is complete. $710 for the moto g and $1113 for the S25.
Based on my previous in store trade-ins, total cost for Moto G to S25 was $116, and after trade in S25 to S25+ is about -100. So it seems like I did not get the tax refunded after the trade in.
Anyone have an experience with getting Spectrum CS to fix this?
I might have to return the phone that didn't get the trade in email, because I am not taking any chances if I don't get the trade in email for that order. I didn't open it and there's still more than a week before 14 days.
Moto G play 2024 to a S25: Cost was $875 (w/ FL tax)
S25 to S25+: Cost was $1069 (w/ FL tax)
Total was: $1944
I received credit back of $1853 for both phones after trade in is complete. $710 for the moto g and $1113 for the S25.
Based on my previous in store trade-ins, total cost for Moto G to S25 was $116, and after trade in S25 to S25+ is about -100. So it seems like I did not get the tax refunded after the trade in.
Anyone have an experience with getting Spectrum CS to fix this?
Tax refunds are dependent on the state. Does FL refund taxes? My state does not.
Yes it should
799 - $563 for S25 trade plus taxes...
Not sure if it's worth it.
I decide to call back, and ask an agent if they see that refund initiated on their end. They tell me the amount is about 30 dollars different than what the first agent told me.
I check my banking institution today, and see I have a pending refund from Spectrum for the amount I was told by the first agent.
The jest of it is that the agents don't really know what is going on. It seems like a combination of the system being too confusing for them, and bad training.
My advice is to perform your trade ins and other tasks, then wait a week or two, so things can get finalized. Then, call back with all your info, including when you saw the trade ins credited on your Spectrum account. That way, you can lead them to the correct solution.
There is a lot of worrying on here about unlocking. I hope you know not to trust what one agent tells you.
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I decide to call back, and ask an agent if they see that refund initiated on their end. They tell me the amount is about 30 dollars different than what the first agent told me.
I check my banking institution today, and see I have a pending refund from Spectrum for the amount I was told by the first agent.
The jest of it is that the agents don't really know what is going on. It seems like a combination of the system being too confusing for them, and bad training.
My advice is to perform your trade ins and other tasks, then wait a week or two, so things can get finalized. Then, call back with all your info, including when you saw the trade ins credited on your Spectrum account. That way, you can lead them to the correct solution.
There is a lot of worrying on here about unlocking. I hope you know not to trust what one agent tells you.
First call, agent didn't see the tax refund in the amount to be refunded so I hung up.
Second call the agent had the correct amount which I now see pending at my bank.
The estimated bill is so confusing, especially if you have done a bunch of trades.
Should all even out on the next bill.
In the end I think the total was off by 3 or 4 dollars but I am not complaining.
Keeping all my lines to unlock but it will probably work fine for most people if they rotate.
Good luck to everyone!
799 - $563 for S25 trade plus taxes...
Not sure if it's worth it.
iPhone 15 Pro Natural 128GB $799
Shipped on:
Tuesday 3/4 at 2pm
Friday 3/7 Accepted $388 + $700
I do live in Dallas and Lewisville Assurant is 20 min away though
Shipped on:
Tuesday 3/4 at 2pm
Friday 3/7 Accepted $388 + $700
I do live in Dallas and Lewisville Assurant is 20 min away though
mine refunded with tax. hawaii 🤙🏾
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Update: found answer from cs
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