$36.50*: 2-Pack ARRIS Surfboard mAX W121 Tri-Band Mesh WiFi 6 System at Amazon

MN88

Jun 10, 2025 6:00 PM

130 Comments

Joined Feb 2015

MN88Jun 10, 2025 6:00 PM

130 Comments

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This company is so terrible and its software is useless, so don't buy

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TheWolfLoki

Jun 11, 2025 7:41 PM

215 Comments

Joined Jul 2015

TheWolfLokiJun 11, 2025 7:41 PM

215 Comments

I bought 2 of these (4 units) last year, it was the WORST experience I've ever had trying to set up any network device, they also couldn't hold a connection and lost power consistently. I've been upgrading my own and lots of friends' networks yearly for the past 15 years or so with all kinds of different things and have never in my life come across such an utterly worthless device.
Their app is garbage, and it is REQUIRED for set-up. Took easily 100 (no exaggeration) tries between 3 different phones to get a single unit set up. And after all that, the unit dropped connection over and over (probably DOA). Tried getting a second set up, same experience only that it took maybe 30+ tries (I was getting incredibly fast at going through app setup, I had all the button presses and locations completely memorized at this point because of constant failing process). ALSO dropped connection and basically couldn't stay on for more than 3 mins without restarting itself. I thought, maybe it is updating in background, but checked in after a few hours and it was still failing every few minutes. Tried restarting it and rebooting manually so many times but nothing could save it from itself. Okay, maybe that set of 2 was DOA, so I open the other set. SAME thing, 2 dozen attempts to set up router through app and I got it running, same doo-doo reliability and inability to stay on and connected. At that point I returned all 4 units and swore off Arris/motorola/surfboard routers. (Modems still seem to be okay though, I've had 4 of those through the years and all lasted and did their job, no idea about latest ones though)

Also, unrelated to the trash-tier-quality of the W121 set of light-up WIFI bricks, when I returned the 4 units, Amazon mistook the two boxes (with 2 each inside) as being the set of two and only credited me for one of the sets being returned. I had to fight with them about package weight to get them to credit the other one since I guess they don't even really look at returns, just mark them and ship them off to some warehouse to be sold as "refurb or used" but actually are reselling untested e-waste essentially.

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Jun 12, 2025 8:03 PM

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phoinixJun 12, 2025 8:03 PM

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Now $36.50

kgsydh

Jun 12, 2025 10:35 PM

73 Comments

Joined May 2014

kgsydhJun 12, 2025 10:35 PM

73 Comments

Quote from phoinix

:

Now $36.50

buy the dip?

jasongw

Jun 17, 2025 6:35 AM

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Joined Mar 2011

jasongwJun 17, 2025 6:35 AM

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Quote from kgsydh

:

buy the dip?

Not worth it even at this price. Arris makes garbage routers.

1

Optimusdiesel

Jun 18, 2025 4:47 AM

628 Comments

Joined Feb 2021

OptimusdieselJun 18, 2025 4:47 AM

628 Comments

Quote from TheWolfLoki

:

I bought 2 of these (4 units) last year, it was the WORST experience I've ever had trying to set up any network device, they also couldn't hold a connection and lost power consistently. I've been upgrading my own and lots of friends' networks yearly for the past 15 years or so with all kinds of different things and have never in my life come across such an utterly worthless device.
Their app is garbage, and it is REQUIRED for set-up. Took easily 100 (no exaggeration) tries between 3 different phones to get a single unit set up. And after all that, the unit dropped connection over and over (probably DOA). Tried getting a second set up, same experience only that it took maybe 30+ tries (I was getting incredibly fast at going through app setup, I had all the button presses and locations completely memorized at this point because of constant failing process). ALSO dropped connection and basically couldn't stay on for more than 3 mins without restarting itself. I thought, maybe it is updating in background, but checked in after a few hours and it was still failing every few minutes. Tried restarting it and rebooting manually so many times but nothing could save it from itself. Okay, maybe that set of 2 was DOA, so I open the other set. SAME thing, 2 dozen attempts to set up router through app and I got it running, same doo-doo reliability and inability to stay on and connected. At that point I returned all 4 units and swore off Arris/motorola/surfboard routers. (Modems still seem to be okay though, I've had 4 of those through the years and all lasted and did their job, no idea about latest ones though)

Also, unrelated to the trash-tier-quality of the W121 set of light-up WIFI bricks, when I returned the 4 units, Amazon mistook the two boxes (with 2 each inside) as being the set of two and only credited me for one of the sets being returned. I had to fight with them about package weight to get them to credit the other one since I guess they don't even really look at returns, just mark them and ship them off to some warehouse to be sold as "refurb or used" but actually are reselling untested e-waste essentially.

what you recommending. i keep checking and telling myself IT cant be that bad for 36.50. I picked up deco ax5700 2pack was 109 refurbished. I also picked up deco x68 which was solid for 1 year but kept dropping 5ghz

$36.50*: 2-Pack ARRIS Surfboard mAX W121 Tri-Band Mesh WiFi 6 System at Amazon

$37

$45

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