expiredDr.W posted Dec 13, 2025 07:50 PM
Item 1 of 2
Item 1 of 2
expiredDr.W posted Dec 13, 2025 07:50 PM
ASUS ProArt PZ13 Detachable (Open-Boxes): 13.3" 3K OLED Touch, X1P-42-100, 16GB LPDDR5, 1TB SSD $524.99
$525
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Beware ASUS open box at BestBuy only has 90 days ASUS warranty and after that, Best Buy will charge you a deductible for repair. I'm entirely disappointed with the ASUS-BestBuy relationship. For being one of their largest resellers, they (ASUS) treats their customers like crap.
I bought an open-box device from Best Buy that was listed as "Excellent" and "included everything." However, the charger was missing, and there was no way to power it on. I had to purchase an aftermarket 65W charger separately.
Later, I bought a second unit intending to give it to my wife. This time, the package only contained the detachable keyboard—the main unit itself was missing.
I went to a nearby local store, but the store manager said they were not responsible for online purchases. I then called customer service, and they were unable to help. I filed a complaint with the BBB, but the Best Buy representative insisted that everything had been sent.
I filed a chargeback with my credit card company, and Best Buy responded with incorrect information, referring to my first purchase instead of the second one.
Based on my experience, I strongly suspect internal handling or inventory issues, as sending empty or incomplete boxes should not happen. I have stopped buying from Best Buy and will not purchase from them again.
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I bought an open-box device from Best Buy that was listed as "Excellent" and "included everything." However, the charger was missing, and there was no way to power it on. I had to purchase an aftermarket 65W charger separately.
Later, I bought a second unit intending to give it to my wife. This time, the package only contained the detachable keyboard—the main unit itself was missing.
I went to a nearby local store, but the store manager said they were not responsible for online purchases. I then called customer service, and they were unable to help. I filed a complaint with the BBB, but the Best Buy representative insisted that everything had been sent.
I filed a chargeback with my credit card company, and Best Buy responded with incorrect information, referring to my first purchase instead of the second one.
Based on my experience, I strongly suspect internal handling or inventory issues, as sending empty or incomplete boxes should not happen. I have stopped buying from Best Buy and will not purchase from them again.
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I then filed a chargeback with my credit card company. However, Best Buy provided false and incorrect information. I filed charge back for the second purchase, but Best Buy submitted the shipment details from the first purchase instead. And so BestBuy won the case and the bank mailed me all the document that the Bestbuy provided to them. As a result, I had to ask my bank, Bank of America, to review the case again. Make sure Bestbuy need to respond to the second purchase. Unfortunately, their customer service and dispute departments did not communicate effectively. While customer service understood my situation, they failed to properly relay the issue to the dispute department. I ended up calling customer service three or four times, but eventually gave up because the process was extremely frustrating.
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