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I posted this in the previous thread about this: I grabbed one from a nearby area to these that are available and what I received was a store display unit. This particular model, at full price, is also being marked as clearance. So, it seems that BB is phasing out selling this model and has posted the displays as open boxes.
How did I know it was open box?:
Warranty ran out in June of 2026 (which means it was "new" in June of 2025).
Sticker residue in places where there are not stickers from the factory.
Dust bunnies in the rear exhaust vents (the ones that take a lot of run time to develop).
I am vehemently against labelling a display unit as open box, it seems extremely disingenuous. That being said, the current market (like as of this week), seems to be extremely dry for alternate options. Prices are insane.
My gut tells me to return the one I got. My principles also tell me to return it based on the shady practice of marking it as open box. My poor gamer heart fears I won't be able to find anything else anywhere near this price point.
It really is a nice machine. The monitor is gorgeous. Despite being a display model, I can't find any faults in the monitor, no dead or stuck pixels, HDR content plays beautifully. Cinebench R23 and 2026 scores are as they should be. CrystalDiskInfo puts the SSD health at 96% despite the long power on hours. Battery health is reportedly >95% as well. Keyboard is excellent (if you've never used a Lenovo keyboard, they have a reputation for being fantastic for a reason). The speakers are surprisingly good for down-firing.
Someone in the other thread said they got an open box that was a display unit and contacted Lenovo, who did actually give them another full year of warranty. I think I'm going to contact Lenovo today and see if they'll do the same for me. If they won't, I'm 100% returning it because I could get a better laptop on the official used market for this amount of money (since in my view, a display unit is "used" and not "new, open box").
I posted this in the previous thread about this: I grabbed one from a nearby area to these that are available and what I received was a store display unit. This particular model, at full price, is also being marked as clearance. So, it seems that BB is phasing out selling this model and has posted the displays as open boxes.
How did I know it was open box?:
Warranty ran our in June of 2026 (which means it was "new" in June of 2025).
Sticker residue in places where there are not stickers from the factory.
Dust bunnies in the rear exhaust vents (the ones that take a lot of run time to develop).
I am vehemently against labelling a display unit as open box, it seems extremely disingenuous. That being said, the current market (like as of this week), seems to be extremely dry for alternate options. Prices are insane.
My gut tells me to return the one I got. My principles also tell me to return it based on the shady practice of marking it as open box. My poor gamer heart fears I won't be able to find anything else anywhere near this price point.
It really is a nice machine. The monitor is gorgeous. Despite being a display model, I can't find any faults in the monitor, no dead or stuck pixels, HDR content plays beautifully. Cinebench R23 and 2026 scores are as they should be. CrystalDiskInfo puts the SSD health at 96% despite the long power on hours. Battery health is reportedly >95% as well. Keyboard is excellent (if you've never used a Lenovo keyboard, they have a reputation for being fantastic for a reason). The speakers are surprisingly good for down-firing.
Someone in the other thread said they got an open box that was a display unit and contacted Lenovo, who did actually give them another full year of warranty. I think I'm going to contact Lenovo today and see if they'll do the same for me. If they won't, I'm 100% returning it because I could get a better laptop on the official used market for this amount of money (since in my view, a display unit is "used" and not "new, open box").
Can you link to the post where the person talks about getting a Lenovo warranty? Good idea
I was able to get one in Houston. Was labeled fair open box but honestly couldnt tell it was ever used except for a small scuff mark on the keyboard from typing with a watch ( I assume). I got the black one beforehand and the finger prints made me go crazy. I think it is a good purchase. Playing battlefield with zero issues
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I was able to get one in Houston. Was labeled fair open box but honestly couldnt tell it was ever used except for a small scuff mark on the keyboard from typing with a watch ( I assume). I got the black one beforehand and the finger prints made me go crazy. I think it is a good purchase. Playing battlefield with zero issues
Can you run crystalsiskinfo to see the power on hours for your SSD?
I posted this in the previous thread about this: I grabbed one from a nearby area to these that are available and what I received was a store display unit. This particular model, at full price, is also being marked as clearance. So, it seems that BB is phasing out selling this model and has posted the displays as open boxes.
How did I know it was open box?:
Warranty ran our in June of 2026 (which means it was "new" in June of 2025).
Sticker residue in places where there are not stickers from the factory.
Dust bunnies in the rear exhaust vents (the ones that take a lot of run time to develop).
I am vehemently against labelling a display unit as open box, it seems extremely disingenuous. That being said, the current market (like as of this week), seems to be extremely dry for alternate options. Prices are insane.
My gut tells me to return the one I got. My principles also tell me to return it based on the shady practice of marking it as open box. My poor gamer heart fears I won't be able to find anything else anywhere near this price point.
It really is a nice machine. The monitor is gorgeous. Despite being a display model, I can't find any faults in the monitor, no dead or stuck pixels, HDR content plays beautifully. Cinebench R23 and 2026 scores are as they should be. CrystalDiskInfo puts the SSD health at 96% despite the long power on hours. Battery health is reportedly >95% as well. Keyboard is excellent (if you've never used a Lenovo keyboard, they have a reputation for being fantastic for a reason). The speakers are surprisingly good for down-firing.
Someone in the other thread said they got an open box that was a display unit and contacted Lenovo, who did actually give them another full year of warranty. I think I'm going to contact Lenovo today and see if they'll do the same for me. If they won't, I'm 100% returning it because I could get a better laptop on the official used market for this amount of money (since in my view, a display unit is "used" and not "new, open box").
Yeah that is pretty awful. 8k hours power on is a LOT even for a well built machine. No battery cycles, so the battery might be in decent shape, but still that is solidly a used machine at that point.
Someone in the other thread said they got an open box that was a display unit and contacted Lenovo, who did actually give them another full year of warranty. I think I'm going to contact Lenovo today and see if they'll do the same for me. If they won't, I'm 100% returning it because I could get a better laptop on the official used market for this amount of money (since in my view, a display unit is "used" and not "new, open box").
Certainly BestBuy is not selling you a warrantee-less laptop! I'm familiar with the rules on open-box and ASUS but wouldn't you get a full year warranty through BestBuy?
He just said he submitted the receipt to Lenovo. I'm going to do the same this evening.
Thanks, took a little poking around but I found the process to try to restart the warranty. We'll see what happens.
Fwiw my machine is in almost identical condition to yours. I am feeling inclined to keep it because I really don't see anything else out there that comes close for this price, including in the used market -- I've been trawling Ebay for a few months. Maybe I'm not seeing things clearly because this is such a nice machine compared to my falling apart Acer.
I posted this in the previous thread about this: I grabbed one from a nearby area to these that are available and what I received was a store display unit. This particular model, at full price, is also being marked as clearance. So, it seems that BB is phasing out selling this model and has posted the displays as open boxes.
How did I know it was open box?:
Warranty ran our in June of 2026 (which means it was "new" in June of 2025).
Sticker residue in places where there are not stickers from the factory.
Dust bunnies in the rear exhaust vents (the ones that take a lot of run time to develop).
I am vehemently against labelling a display unit as open box, it seems extremely disingenuous. That being said, the current market (like as of this week), seems to be extremely dry for alternate options. Prices are insane.
My gut tells me to return the one I got. My principles also tell me to return it based on the shady practice of marking it as open box. My poor gamer heart fears I won't be able to find anything else anywhere near this price point.
It really is a nice machine. The monitor is gorgeous. Despite being a display model, I can't find any faults in the monitor, no dead or stuck pixels, HDR content plays beautifully. Cinebench R23 and 2026 scores are as they should be. CrystalDiskInfo puts the SSD health at 96% despite the long power on hours. Battery health is reportedly >95% as well. Keyboard is excellent (if you've never used a Lenovo keyboard, they have a reputation for being fantastic for a reason). The speakers are surprisingly good for down-firing.
Someone in the other thread said they got an open box that was a display unit and contacted Lenovo, who did actually give them another full year of warranty. I think I'm going to contact Lenovo today and see if they'll do the same for me. If they won't, I'm 100% returning it because I could get a better laptop on the official used market for this amount of money (since in my view, a display unit is "used" and not "new, open box").
Hi I purchased a display unit of this laptop as well from best buy. Had a ton of hours on the SSD and battery was almost new with 5 charge cycles. I had it for 3 days. Nothing happened until day 3 when the screen started developing horizontal white lines. I couldnt fix it no matter what i tried. In the end I just returned it for my money back; not worth the hassle in the long run to replace the screen for something else to crap out on me.
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2026: Wow, nice deal!
2027: Remember back when we could buy things that had RAM?
Our community has rated this post as helpful. If you agree, why not thank
How did I know it was open box?:
I am vehemently against labelling a display unit as open box, it seems extremely disingenuous. That being said, the current market (like as of this week), seems to be extremely dry for alternate options. Prices are insane.
My gut tells me to return the one I got. My principles also tell me to return it based on the shady practice of marking it as open box. My poor gamer heart fears I won't be able to find anything else anywhere near this price point.
It really is a nice machine. The monitor is gorgeous. Despite being a display model, I can't find any faults in the monitor, no dead or stuck pixels, HDR content plays beautifully. Cinebench R23 and 2026 scores are as they should be. CrystalDiskInfo puts the SSD health at 96% despite the long power on hours. Battery health is reportedly >95% as well. Keyboard is excellent (if you've never used a Lenovo keyboard, they have a reputation for being fantastic for a reason). The speakers are surprisingly good for down-firing.
Someone in the other thread said they got an open box that was a display unit and contacted Lenovo, who did actually give them another full year of warranty. I think I'm going to contact Lenovo today and see if they'll do the same for me. If they won't, I'm 100% returning it because I could get a better laptop on the official used market for this amount of money (since in my view, a display unit is "used" and not "new, open box").
How did I know it was open box?:
I am vehemently against labelling a display unit as open box, it seems extremely disingenuous. That being said, the current market (like as of this week), seems to be extremely dry for alternate options. Prices are insane.
My gut tells me to return the one I got. My principles also tell me to return it based on the shady practice of marking it as open box. My poor gamer heart fears I won't be able to find anything else anywhere near this price point.
It really is a nice machine. The monitor is gorgeous. Despite being a display model, I can't find any faults in the monitor, no dead or stuck pixels, HDR content plays beautifully. Cinebench R23 and 2026 scores are as they should be. CrystalDiskInfo puts the SSD health at 96% despite the long power on hours. Battery health is reportedly >95% as well. Keyboard is excellent (if you've never used a Lenovo keyboard, they have a reputation for being fantastic for a reason). The speakers are surprisingly good for down-firing.
Someone in the other thread said they got an open box that was a display unit and contacted Lenovo, who did actually give them another full year of warranty. I think I'm going to contact Lenovo today and see if they'll do the same for me. If they won't, I'm 100% returning it because I could get a better laptop on the official used market for this amount of money (since in my view, a display unit is "used" and not "new, open box").
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He just said he submitted the receipt to Lenovo. I'm going to do the same this evening.
How did I know it was open box?:
I am vehemently against labelling a display unit as open box, it seems extremely disingenuous. That being said, the current market (like as of this week), seems to be extremely dry for alternate options. Prices are insane.
My gut tells me to return the one I got. My principles also tell me to return it based on the shady practice of marking it as open box. My poor gamer heart fears I won't be able to find anything else anywhere near this price point.
It really is a nice machine. The monitor is gorgeous. Despite being a display model, I can't find any faults in the monitor, no dead or stuck pixels, HDR content plays beautifully. Cinebench R23 and 2026 scores are as they should be. CrystalDiskInfo puts the SSD health at 96% despite the long power on hours. Battery health is reportedly >95% as well. Keyboard is excellent (if you've never used a Lenovo keyboard, they have a reputation for being fantastic for a reason). The speakers are surprisingly good for down-firing.
Someone in the other thread said they got an open box that was a display unit and contacted Lenovo, who did actually give them another full year of warranty. I think I'm going to contact Lenovo today and see if they'll do the same for me. If they won't, I'm 100% returning it because I could get a better laptop on the official used market for this amount of money (since in my view, a display unit is "used" and not "new, open box").
Yeah that is pretty awful. 8k hours power on is a LOT even for a well built machine. No battery cycles, so the battery might be in decent shape, but still that is solidly a used machine at that point.
He just said he submitted the receipt to Lenovo. I'm going to do the same this evening.
Fwiw my machine is in almost identical condition to yours. I am feeling inclined to keep it because I really don't see anything else out there that comes close for this price, including in the used market -- I've been trawling Ebay for a few months. Maybe I'm not seeing things clearly because this is such a nice machine compared to my falling apart Acer.
How did I know it was open box?:
I am vehemently against labelling a display unit as open box, it seems extremely disingenuous. That being said, the current market (like as of this week), seems to be extremely dry for alternate options. Prices are insane.
My gut tells me to return the one I got. My principles also tell me to return it based on the shady practice of marking it as open box. My poor gamer heart fears I won't be able to find anything else anywhere near this price point.
It really is a nice machine. The monitor is gorgeous. Despite being a display model, I can't find any faults in the monitor, no dead or stuck pixels, HDR content plays beautifully. Cinebench R23 and 2026 scores are as they should be. CrystalDiskInfo puts the SSD health at 96% despite the long power on hours. Battery health is reportedly >95% as well. Keyboard is excellent (if you've never used a Lenovo keyboard, they have a reputation for being fantastic for a reason). The speakers are surprisingly good for down-firing.
Someone in the other thread said they got an open box that was a display unit and contacted Lenovo, who did actually give them another full year of warranty. I think I'm going to contact Lenovo today and see if they'll do the same for me. If they won't, I'm 100% returning it because I could get a better laptop on the official used market for this amount of money (since in my view, a display unit is "used" and not "new, open box").
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Share your experience with the Slickdeals community
Share information with the community. Please follow our Community Guidelines and be kind!