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I'd hate to say this, but I agree. Most of their stuff is good quality, but I'll only buy their stuff from a retailer that I can deal with directly. I'll never deal with their website again. I've had two instances where an item I ordered from their website never arrived at my home.
(2 instances out of probably 50 purchases over the years)
I had to argue with multiple customer services reps and repeated back and forth to get them to resend item. This was AFTER I showed them timestamped shots from my home's cameras that NO delivery had been made by the ghetto third party delivery company they use. (and still they acted like they were doing me a "one time favor")
After that happened to me a second time, I swore off their direct sales from website.
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from ScottD2993
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I'll never buy Adidas again. Their customer service is horrible and predatory.
I'd hate to say this, but I agree. Most of their stuff is good quality, but I'll only buy their stuff from a retailer that I can deal with directly. I'll never deal with their website again. I've had two instances where an item I ordered from their website never arrived at my home.
(2 instances out of probably 50 purchases over the years)
I had to argue with multiple customer services reps and repeated back and forth to get them to resend item. This was AFTER I showed them timestamped shots from my home's cameras that NO delivery had been made by the ghetto third party delivery company they use. (and still they acted like they were doing me a "one time favor")
After that happened to me a second time, I swore off their direct sales from website.
I'd hate to say this, but I agree. Most of their stuff is good quality, but I'll only buy their stuff from a retailer that I can deal with directly. I'll never deal with their website again. I've had two instances where an item I ordered from their website never arrived at my home.
(2 instances out of probably 50 purchases over the years)
I had to argue with multiple customer services reps and repeated back and forth to get them to resend item. This was AFTER I showed them timestamped shots from my home's cameras that NO delivery had been made by the ghetto third party delivery company they use. (and still they acted like they were doing me a "one time favor")
After that happened to me a second time, I swore off their direct sales from website.
I've had similar CS experiences with other stores, and I agree that it is upsetting. At the same time, I can understand why this became more common. A lot of sleazy criminals "cooked methods" to steal from stores over the years, which caused stores to be extra cautious and more stringent. I've even seen advertisements for services where people pay a criminal that gets them refunds without returning products. They use fake pics of damaged goods, etc. It's purely disgusting and has been ruining shopping experiences.
I'd hate to say this, but I agree. Most of their stuff is good quality, but I'll only buy their stuff from a retailer that I can deal with directly. I'll never deal with their website again. I've had two instances where an item I ordered from their website never arrived at my home.
(2 instances out of probably 50 purchases over the years)
I had to argue with multiple customer services reps and repeated back and forth to get them to resend item. This was AFTER I showed them timestamped shots from my home's cameras that NO delivery had been made by the ghetto third party delivery company they use. (and still they acted like they were doing me a "one time favor")
After that happened to me a second time, I swore off their direct sales from website.
There's an easier way.
Make one attempt at a refund because you didn't receive the item. Document that. File a dispute with the credit card company, say you never received the item and that no proof of delivery or picture of item at your door exists.
Adidas shoes have gotten narrow like Nike. I've bought my true size for at least 10 pairs of shoes and can't wear them. And sometimes going .5 size up didn't make difference. For adapt 7.0 I had to rebuy wide option. The worse was ultra boost 19 or 20. The sides on toe area pinched in.
I'd hate to say this, but I agree. Most of their stuff is good quality, but I'll only buy their stuff from a retailer that I can deal with directly. I'll never deal with their website again. I've had two instances where an item I ordered from their website never arrived at my home. (2 instances out of probably 50 purchases over the years)I had to argue with multiple customer services reps and repeated back and forth to get them to resend item. This was AFTER I showed them timestamped shots from my home's cameras that NO delivery had been made by the ghetto third party delivery company they use. (and still they acted like they were doing me a "one time favor")After that happened to me a second time, I swore off their direct sales from website.
For me they refused to refund me for a ordered item that hadn't even shipped yet 3 weeks after the estimated delivery date. They said it was a clearance item and all sales were final. I had to dispute it through my credit card company for a refund. Last time I'll ever do business with them.
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I'd hate to say this, but I agree. Most of their stuff is good quality, but I'll only buy their stuff from a retailer that I can deal with directly. I'll never deal with their website again. I've had two instances where an item I ordered from their website never arrived at my home. (2 instances out of probably 50 purchases over the years)I had to argue with multiple customer services reps and repeated back and forth to get them to resend item. This was AFTER I showed them timestamped shots from my home's cameras that NO delivery had been made by the ghetto third party delivery company they use. (and still they acted like they were doing me a "one time favor")After that happened to me a second time, I swore off their direct sales from website.
I ordered a lot of stuff off eBay. I shipped it back but unfortunately the box had an extra pair of shoes that got returned.
I didn't realize it until a few weeks later. eBay wouldn't do anything because the return has closed.
I contacted Adidas via eBay and explained to them the issue. After multiple exchanges they said they couldn't do anything.
I don't know where you guys live I've ordered over 100 plus pairs of shoes for me my wife and my kids over the last 2 years every single shoe has came I've never had any problems with them being shipped or not shipped. Recently when I ordered seven pairs one of the deals came from shop Simon for my son's shoes they ran out of stock the order was. canceled and they refunded me without calling or following up on their own. I know things happen but come on guys if I ordered 100 pairs and haven't had one issue I don't consider myself extremely lucky I just consider this normal.
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(2 instances out of probably 50 purchases over the years)
I had to argue with multiple customer services reps and repeated back and forth to get them to resend item. This was AFTER I showed them timestamped shots from my home's cameras that NO delivery had been made by the ghetto third party delivery company they use. (and still they acted like they were doing me a "one time favor")
After that happened to me a second time, I swore off their direct sales from website.
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Our community has rated this post as helpful. If you agree, why not thank Enlat2003
Our community has rated this post as helpful. If you agree, why not thank MichaelB8707
(2 instances out of probably 50 purchases over the years)
I had to argue with multiple customer services reps and repeated back and forth to get them to resend item. This was AFTER I showed them timestamped shots from my home's cameras that NO delivery had been made by the ghetto third party delivery company they use. (and still they acted like they were doing me a "one time favor")
After that happened to me a second time, I swore off their direct sales from website.
I'd hate to say this, but I agree. Most of their stuff is good quality, but I'll only buy their stuff from a retailer that I can deal with directly. I'll never deal with their website again. I've had two instances where an item I ordered from their website never arrived at my home.
(2 instances out of probably 50 purchases over the years)
I had to argue with multiple customer services reps and repeated back and forth to get them to resend item. This was AFTER I showed them timestamped shots from my home's cameras that NO delivery had been made by the ghetto third party delivery company they use. (and still they acted like they were doing me a "one time favor")
After that happened to me a second time, I swore off their direct sales from website.
I'd hate to say this, but I agree. Most of their stuff is good quality, but I'll only buy their stuff from a retailer that I can deal with directly. I'll never deal with their website again. I've had two instances where an item I ordered from their website never arrived at my home.
(2 instances out of probably 50 purchases over the years)
I had to argue with multiple customer services reps and repeated back and forth to get them to resend item. This was AFTER I showed them timestamped shots from my home's cameras that NO delivery had been made by the ghetto third party delivery company they use. (and still they acted like they were doing me a "one time favor")
After that happened to me a second time, I swore off their direct sales from website.
Make one attempt at a refund because you didn't receive the item. Document that. File a dispute with the credit card company, say you never received the item and that no proof of delivery or picture of item at your door exists.
10 minutes of effort.
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I didn't realize it until a few weeks later. eBay wouldn't do anything because the return has closed.
I contacted Adidas via eBay and explained to them the issue. After multiple exchanges they said they couldn't do anything.
Sign up for a Slickdeals account to remove this ad.
Join The Conversation
Share your experience with the Slickdeals community
Share information with the community. Please follow our Community Guidelines and be kind!