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David
1 out of 5 stars
Verified Purchase
DON'T BUY UNTIL YOU READ THIS!
Reviewed in the United States on February 4, 2026
Display Size: 27 Inches
Size: S2725QS
Style: HDMI
3 Separate Monitors all FAILED within 6 months. I spent 2 hours each time with support to get a new one shipped and to return the old one. First issue was the screen would randomly shut off and became more frequent like every 15 seconds. The second time the menu would open by itself and endlessly scroll unable to be shut down. The third time the screen went black and now stays black with not even the menu settings popping up. The first time I returned the old one they claimed I didn't sent it back and they tried to charge me for a new monitor. I had to prove to them that I did indeed send it. I am now on the phone for the third time and about to spend another 2 hours and won't accept another replacement. I am demanding my full money back. I will never buy another Dell product in my life. In addition to the hours I spent with support I also had to pack and ship 2 damaged computers back and that took about an hour of my time. I expect I will need to pack and ship this broken one back as well. If you purchase this monitor after reading about my experience you would be extremely foolish.
Update - After the first call I was hung up on and the operator pretended like she couldn't hear me. The chat support and email support that I usually use for this process was grayed out and not available to me anymore and I think that move was purposeful on Dell's part. I always like to have a paper trail of evidence and of what was said, but with phone support you don't get that. This time the phone support was my only option. I was speaking with Madu who refused to give me any sort of employee ID. I told him I have video evidence of the screen being broken. Touching the buttons on the back doesn't bring up any menus, tried switching to all new cables and did all the standard tests. He said that since it has been over 120 days that it is past the warranty and he cannot offer my money back or even a fourth replacement. When I heard him say this I went to grab my wife's phone to record him and let him know that he was being recorded. I asked him to say again what he just told me on the record and he would not repeat it. I told him that I have receipts that show when I purchased the monitor and it is not even 6 months old and it definitely has a 1 year warranty as all electronics do in the United States. It is even written in the Dell policy that they provide a 1 year warranty but he told me 120 days and then would not repeat himself on record.
I am now going to have to do a chargeback on my credit card which absolutely sucks because they will make me get a new card and I will need to figure out everything that it is connected to and reconnect it again. I am absolutely going to make a lengthy REDDIT post warning of ILLEGAL practices by DELL. They are selling this monitor knowing that it is flawed from the factory. Instead of taking the faulty monitors off the shelves they are continuing to sell them and letting the customers get screwed.
Meh, they should look pretty much the same, BUT a smaller screen at the same resolution should have a higher pixel density. So... better clarity on the smaller one? Personally, I wouldn't be able to tell the difference, but you are wrong.
Oh sh!t, wtf?... In for one in "Like New" Condition. Repped. The cheapest 27" 4K high refresh LCD monitor I've been able to purchase to date.
So I was able to test out the monitor last night after receiving it yesterday afternoon. Basically, I just checked for basic functionality such as does it power on and off and does it get a picture so I connected it to one of my gaming rigs via DisplayPort and boy, was I surprised by the monitor's presentation. The original retail box was in somewhat rough shape, and I noticed there was a long smudge and a few fingerprints across the panel, and some slight dust on the back of the monitor which I was easily able to clean off which made a difference.
Other than that, there was some minor scuffs in the area on the back of the monitor where the mount is applied which is probably due to the prior owner more than likely forcing it in (PAUSE), however, I'm very pleased with the condition of this monitor overall based on what I paid for it ($127.27) for what I got, and the colors really do pop on the display at the default settings for it to be an IPS and I couldn't be happier w/ the end result. One of the best once in a lifetime deals I've come across in quite a long time. I'll eventually get around to doing a review of this monitor on my YouTube channel once time permits.
I got mine yesterday. Boxes look like obvious returns (stickers, tape, boxes look like theyve been through shipping a few times, which they have) but are whole. I got one setup and I didn't see any issues issues with the screen. No fingerprints, no dead pixels
I would have preferred 32 inches at 4k, but this price point was too sweet to pass up. Currently running it at 150% magnification. I'm looking for a desk mount to bring it a little closer to me. I use this in portrait mode
I paired this with a 43 inch 4k IPS LG tv which has been good to me for 5+ years
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David
1 out of 5 stars
Verified Purchase
DON'T BUY UNTIL YOU READ THIS!
Reviewed in the United States on February 4, 2026
Display Size: 27 Inches
Size: S2725QS
Style: HDMI
3 Separate Monitors all FAILED within 6 months. I spent 2 hours each time with support to get a new one shipped and to return the old one. First issue was the screen would randomly shut off and became more frequent like every 15 seconds. The second time the menu would open by itself and endlessly scroll unable to be shut down. The third time the screen went black and now stays black with not even the menu settings popping up. The first time I returned the old one they claimed I didn't sent it back and they tried to charge me for a new monitor. I had to prove to them that I did indeed send it. I am now on the phone for the third time and about to spend another 2 hours and won't accept another replacement. I am demanding my full money back. I will never buy another Dell product in my life. In addition to the hours I spent with support I also had to pack and ship 2 damaged computers back and that took about an hour of my time. I expect I will need to pack and ship this broken one back as well. If you purchase this monitor after reading about my experience you would be extremely foolish.
Update - After the first call I was hung up on and the operator pretended like she couldn't hear me. The chat support and email support that I usually use for this process was grayed out and not available to me anymore and I think that move was purposeful on Dell's part. I always like to have a paper trail of evidence and of what was said, but with phone support you don't get that. This time the phone support was my only option. I was speaking with Madu who refused to give me any sort of employee ID. I told him I have video evidence of the screen being broken. Touching the buttons on the back doesn't bring up any menus, tried switching to all new cables and did all the standard tests. He said that since it has been over 120 days that it is past the warranty and he cannot offer my money back or even a fourth replacement. When I heard him say this I went to grab my wife's phone to record him and let him know that he was being recorded. I asked him to say again what he just told me on the record and he would not repeat it. I told him that I have receipts that show when I purchased the monitor and it is not even 6 months old and it definitely has a 1 year warranty as all electronics do in the United States. It is even written in the Dell policy that they provide a 1 year warranty but he told me 120 days and then would not repeat himself on record.
I am now going to have to do a chargeback on my credit card which absolutely sucks because they will make me get a new card and I will need to figure out everything that it is connected to and reconnect it again. I am absolutely going to make a lengthy REDDIT post warning of ILLEGAL practices by DELL. They are selling this monitor knowing that it is flawed from the factory. Instead of taking the faulty monitors off the shelves they are continuing to sell them and letting the customers get screwed.
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Other than that, there was some minor scuffs in the area on the back of the monitor where the mount is applied which is probably due to the prior owner more than likely forcing it in (PAUSE), however, I'm very pleased with the condition of this monitor overall based on what I paid for it ($127.27) for what I got, and the colors really do pop on the display at the default settings for it to be an IPS and I couldn't be happier w/ the end result. One of the best once in a lifetime deals I've come across in quite a long time. I'll eventually get around to doing a review of this monitor on my YouTube channel once time permits.
I would have preferred 32 inches at 4k, but this price point was too sweet to pass up. Currently running it at 150% magnification. I'm looking for a desk mount to bring it a little closer to me. I use this in portrait mode
I paired this with a 43 inch 4k IPS LG tv which has been good to me for 5+ years
I was initially excited thinking I got a $400 monitor for $127, but it looks like they just packaged the dell monitor into a different box.
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