forum thread
Spectrum
Deal Details
For more than 2 weeks, I've been seeing this "Your Recommended Offer" on my Spectrum account on the main page, stating "Get FREE Mobile service for 2 years on the most reliable 5G network, included with Spectrum Internet."
I already had one free line with 9 more months remaining. Sales agent saw the promo on my account and said I qualify for the new offer if I add a new line, and the promo would apply within 48 hours. So, we did, and I paid a non-refundable $20 activation fees. but even after 5 days, there was no promo applied to the line. So, called again, and the agent's supervisor confirmed that the previous agent was misinformed and my transaction was a mistake. So, I asked to cancel the line, refunded $20 activation fees and paid prorated use fees for the new line. Fyi - the terms actually state that the free line promo is only for the first/single line per account.
Then, I ported out my only line, called sales, they saw the promo, added a new line with new number (temporary), activation fees waived, and got the line free for two years, with promo reflecting in billing immediately after activation. I could always port back my original number to replace the new spectrum temp number.
Terms:
Limited-time offer; subject to change; qualified residential customers only (no outstanding Spectrum balance). Standard rates apply after promo period or service change. Actual speeds (including wireless) vary and are not guaranteed. Activation fee additional; taxes may apply. Free mobile service applies to the first line only, with up to 24 months of bill credits. Devices not included; smartwatches and tablets don't qualify. After 30GB of cellular data, speeds may slow during times of high demand; after 5GB of hotspot data, speeds reduced.
5G compatible phone and 5G service required. Not all 5G capable phones compatible with all 5G service. Speeds may vary. Visit spectrum.com/mobile/5g for details.Terms and conditions apply, subject to change. Not available in all areas. Spectrum Internet and Auto Pay required for Mobile service. Restrictions apply. ©2026 Charter Communications, all rights reserved.
I already had one free line with 9 more months remaining. Sales agent saw the promo on my account and said I qualify for the new offer if I add a new line, and the promo would apply within 48 hours. So, we did, and I paid a non-refundable $20 activation fees. but even after 5 days, there was no promo applied to the line. So, called again, and the agent's supervisor confirmed that the previous agent was misinformed and my transaction was a mistake. So, I asked to cancel the line, refunded $20 activation fees and paid prorated use fees for the new line. Fyi - the terms actually state that the free line promo is only for the first/single line per account.
Then, I ported out my only line, called sales, they saw the promo, added a new line with new number (temporary), activation fees waived, and got the line free for two years, with promo reflecting in billing immediately after activation. I could always port back my original number to replace the new spectrum temp number.
Terms:
Limited-time offer; subject to change; qualified residential customers only (no outstanding Spectrum balance). Standard rates apply after promo period or service change. Actual speeds (including wireless) vary and are not guaranteed. Activation fee additional; taxes may apply. Free mobile service applies to the first line only, with up to 24 months of bill credits. Devices not included; smartwatches and tablets don't qualify. After 30GB of cellular data, speeds may slow during times of high demand; after 5GB of hotspot data, speeds reduced.
5G compatible phone and 5G service required. Not all 5G capable phones compatible with all 5G service. Speeds may vary. Visit spectrum.com/mobile/5g for details.Terms and conditions apply, subject to change. Not available in all areas. Spectrum Internet and Auto Pay required for Mobile service. Restrictions apply. ©2026 Charter Communications, all rights reserved.
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
For more than 2 weeks, I've been seeing this "Your Recommended Offer" on my Spectrum account on the main page, stating "Get FREE Mobile service for 2 years on the most reliable 5G network, included with Spectrum Internet."
I already had one free line with 9 more months remaining. Sales agent saw the promo on my account and said I qualify for the new offer if I add a new line, and the promo would apply within 48 hours. So, we did, and I paid a non-refundable $20 activation fees. but even after 5 days, there was no promo applied to the line. So, called again, and the agent's supervisor confirmed that the previous agent was misinformed and my transaction was a mistake. So, I asked to cancel the line, refunded $20 activation fees and paid prorated use fees for the new line. Fyi - the terms actually state that the free line promo is only for the first/single line per account.
Then, I ported out my only line, called sales, they saw the promo, added a new line with new number (temporary), activation fees waived, and got the line free for two years, with promo reflecting in billing immediately after activation. I could always port back my original number to replace the new spectrum temp number.
Terms:
Limited-time offer; subject to change; qualified residential customers only (no outstanding Spectrum balance). Standard rates apply after promo period or service change. Actual speeds (including wireless) vary and are not guaranteed. Activation fee additional; taxes may apply. Free mobile service applies to the first line only, with up to 24 months of bill credits. Devices not included; smartwatches and tablets don't qualify. After 30GB of cellular data, speeds may slow during times of high demand; after 5GB of hotspot data, speeds reduced.
5G compatible phone and 5G service required. Not all 5G capable phones compatible with all 5G service. Speeds may vary. Visit spectrum.com/mobile/5g for details.Terms and conditions apply, subject to change. Not available in all areas. Spectrum Internet and Auto Pay required for Mobile service. Restrictions apply. ©2026 Charter Communications, all rights reserved.
I already had one free line with 9 more months remaining. Sales agent saw the promo on my account and said I qualify for the new offer if I add a new line, and the promo would apply within 48 hours. So, we did, and I paid a non-refundable $20 activation fees. but even after 5 days, there was no promo applied to the line. So, called again, and the agent's supervisor confirmed that the previous agent was misinformed and my transaction was a mistake. So, I asked to cancel the line, refunded $20 activation fees and paid prorated use fees for the new line. Fyi - the terms actually state that the free line promo is only for the first/single line per account.
Then, I ported out my only line, called sales, they saw the promo, added a new line with new number (temporary), activation fees waived, and got the line free for two years, with promo reflecting in billing immediately after activation. I could always port back my original number to replace the new spectrum temp number.
Terms:
Limited-time offer; subject to change; qualified residential customers only (no outstanding Spectrum balance). Standard rates apply after promo period or service change. Actual speeds (including wireless) vary and are not guaranteed. Activation fee additional; taxes may apply. Free mobile service applies to the first line only, with up to 24 months of bill credits. Devices not included; smartwatches and tablets don't qualify. After 30GB of cellular data, speeds may slow during times of high demand; after 5GB of hotspot data, speeds reduced.
5G compatible phone and 5G service required. Not all 5G capable phones compatible with all 5G service. Speeds may vary. Visit spectrum.com/mobile/5g for details.Terms and conditions apply, subject to change. Not available in all areas. Spectrum Internet and Auto Pay required for Mobile service. Restrictions apply. ©2026 Charter Communications, all rights reserved.
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18 Comments
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Thanks OP. Repped as well
5GB hotspot
After 30GB of cellular data, speeds may slow during times of high demand; after 5GB of hotspot data, speeds reduced.
its not just you
direct att is very high priority very high speeds
spectrum is super low priority and odd service drop outs here and there
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Get up to $1,200 off the latest Galaxy Z Series. Eligible trade-in required.
But I already have the free line for another 10 months
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