Like just about every other Keurig owner, mine died. My wife wanted to replace it with a new one immediately. I had previously found a great deal on the Keurig Platinum in which we had for just over 1.5 years. I'm not a coffee drinker so going out to buy another $200 coffee maker wasn't on the top of my list.
I told her to hold off and see if I could fix it. I found a bunch of instructions and videos online on "how to fix your Keurig". I tried everything and nothing seemed to fix it. So, I decided to contact Keurig through their Web site. After 3 business days, I received an e-mail that basically said they couldn't do anything for me online, but to call their customer service department at 866-901-2739.
Upon calling Keurig's customer service department, they asked for me all kinds of information - name, address, phone number, e-mail address, serial number, etc. They asked if I was on city water and if I used water that had been filtered prior to going into the Keurig - both I had answered YES. So, they also preceded to try and troubleshoot my problem. The tools needed to troubleshoot my Keurig consisted of an uncoated paperclip and a measuring cup. That's right, apparently Keurig must think the best way to fix their machine is with an uncoated paperclip... LOL.
They had me shove that paperclip in several small openings throughout the Keurig and rotate it up and down, back and forth vigorously. They said it was to try and clean out any debris that may be clogging the small openings. After trying their recommendations, the customer service rep said that they would simply send me out a brand new Keurig Platinum as a replacement. The only thing I would have to do is send back the K-Cup holder that came with the broken Keurig within 30 days. Within hours, I received a confirmation e-mail from Keurig that the replacement had been ordered and will be here within 3 to 7 business days.
You know what "they" say... A happy wife make a happy home... LOL!!!
So, before throwing out your broken Keurig and going out to buy a replacement Keurig or some other brand... try contacting customer service at 866-901-2739 and see if they will simply send you out a replacement. But, remember to have an uncoated paperclip handy at all times... LOL!!!
Please keep in mind... YMMV!!!