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Be wary of VIP Outlet (vipoutlet.com)

319 163 May 3, 2016 at 04:25 AM in Review
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Last Edited by iIIusive May 3, 2016 at 06:01 AM
+7 Deal Score
209,864 Views
Hey, guys. A while back, someone posted about a New 3DS deal from a new store called VIP Outlet, and there's been a few other topics related to the site that have posters with a decent amount of feedback/posts saying they had no trouble using them.

Anyway, I saw that the New 3DS listed above went back up on their site a few days ago and decided to take a chance on it (using a temporary virtual card number, of course), but my order was literally cancelled within a few seconds of placing it. I didn't think it was a big deal at the time, especially since the 3DS listing in question completely disappeared from their site after I tried ordering it, but I was checking my credit card account this morning and noticed that they still charged me for it. I don't doubt that I'll have no trouble getting it overturned, but it's still a minor hassle and obviously doesn't speak well for the trustworthiness of their site.

If anyone else notices a good-looking deal from them posted on here, be wary (if the fact that it's a new site didn't set off any warning bells already!). Here are screenshots of my cancellation email (note the date) and the charge that showed up on my credit card a few days later, if anyone would like proof of what I'm claiming:

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JoshuaL4014
10-24-2016 at 04:19 PM.
10-24-2016 at 04:19 PM.
These comments make me a bit nervous... I ordered a refurbished Samsung Galaxy tab S2 yesterday... Really hoping I get the product I ordered and NOT the Samsung S1... If it's what was advertised I will make the effort to give the company a good review. Please assure me your selling what your advertising.
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VipOutletSupport
10-25-2016 at 02:41 PM.
10-25-2016 at 02:41 PM.
Quote from JoshuaL4014 :
These comments make me a bit nervous... I ordered a refurbished Samsung Galaxy tab S2 yesterday... Really hoping I get the product I ordered and NOT the Samsung S1... If it's what was advertised I will make the effort to give the company a good review. Please assure me your selling what your advertising.
Hello Customer,

We would like to let you know that we will be shipping you exactly what was advertised. We hope that you enjoy this product and our looking forward to seeing a good review from you.
If you have any questions regarding your order or you wish to receive more information on your product please email us at [email protected] or call us at 888-792-7372..

Our hours of operation are from 8:30am to 8pm EST Monday-Friday.
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JoshuaL4014
10-31-2016 at 05:14 PM.
10-31-2016 at 05:14 PM.
I purchased a refurbished Samsung Galaxy Tab S2 last Sunday and received it Standard shipping Saturday (not bad as I live across the country). It came in perfect condition... No scratches, marks, or blemishes with a perfect screen. It works flawlessly and I couldn't be happier... I was a bit nervous after seeing some negative comments on this page but my worries were put to rest when the tablet arrived exactly as advertised. I will look to VIPoutlet for future purchases. I saved a lot of money by going refurbished and can't tell the difference from new. I doubt most people could.
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VipOutletSupport
11-02-2016 at 01:00 PM.
11-02-2016 at 01:00 PM.
Quote from JoshuaL4014 :
I purchased a refurbished Samsung Galaxy Tab S2 last Sunday and received it Standard shipping Saturday (not bad as I live across the country). It came in perfect condition... No scratches, marks, or blemishes with a perfect screen. It works flawlessly and I couldn't be happier... I was a bit nervous after seeing some negative comments on this page but my worries were put to rest when the tablet arrived exactly as advertised. I will look to VIPoutlet for future purchases. I saved a lot of money by going refurbished and can't tell the difference from new. I doubt most people could.
Quote from JoshuaL4014 :
I purchased a refurbished Samsung Galaxy Tab S2 last Sunday and received it Standard shipping Saturday (not bad as I live across the country). It came in perfect condition... No scratches, marks, or blemishes with a perfect screen. It works flawlessly and I couldn't be happier... I was a bit nervous after seeing some negative comments on this page but my worries were put to rest when the tablet arrived exactly as advertised. I will look to VIPoutlet for future purchases. I saved a lot of money by going refurbished and can't tell the difference from new. I doubt most people could.
Hello, we are very glad that you enjoyed the product and we would like to thank you for a Great Review. If you have any further questions on any future purchases please feel free to ask.
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stevemarks
11-02-2016 at 07:56 PM.
11-02-2016 at 07:56 PM.
Oh no, I just purchased an Apple Airport Extreme that was listed as "Refurbished - Grade A". I'm super nervous now that I've read all these terrible experiences with VIP Outlet... Do I need to call my credit card company?
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VipOutletSupport
11-03-2016 at 11:32 AM.
11-03-2016 at 11:32 AM.
Quote from stevemarks :
Oh no, I just purchased an Apple Airport Extreme that was listed as "Refurbished - Grade A". I'm super nervous now that I've read all these terrible experiences with VIP Outlet... Do I need to call my credit card company?
Hello, Steve i can assure you that we stand behind all of our products we sell and we are a company with high integrity. If by any chance you are not 100% percent pleased with the product you have received you can give us a call at 888-792-7372 or you can email us at [email protected]. Our hours of Operation are from 8:30am to 8pm EST (Monday-Friday) I hope that you enjoy our product and our please with our services.
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jim4439
11-04-2016 at 07:46 AM.
11-04-2016 at 07:46 AM.
Interesting comments. I am a little confused by some of them. I ordered a cellphone from them that was refurbished also. The one I got was in excellent condition but someone had inserted the simm card upside down. When I contacted them they immediately issued a free return label. They just got the old one so I guess I'll have to wait a couple more days till I can say that my experience was 100% but their customer service has been exceptional,

But, people if you want a brand new item with zero possibility of any problems then pay full retail at the company store. Even then you may get a Samsung exploding phone. I saved 60% on my transaction. For that I am prepared to be a little patient.
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JoshuaL4014
11-04-2016 at 02:06 PM.
11-04-2016 at 02:06 PM.
Quote from stevemarks :
Oh no, I just purchased an Apple Airport Extreme that was listed as "Refurbished - Grade A". I'm super nervous now that I've read all these terrible experiences with VIP Outlet... Do I need to call my credit card company?
I was nervous too but I bought and received a Tablet that's essentially brand new. I think people just tend to nitpick... You should be fine with your purchase.
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wizardman
11-04-2016 at 08:49 PM.
11-04-2016 at 08:49 PM.
Thanks Op! I
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MichaelW073
11-06-2016 at 06:51 AM.
11-06-2016 at 06:51 AM.
Wow, I just ordered a 55" LG 4K UHD TV from them via amazon. And after reading these reviews I'm extremely worried. I just hope the quality of the item you guys promote is true and that I actually receive the right item!
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AnthonyK5281
11-06-2016 at 09:10 AM.
11-06-2016 at 09:10 AM.
Quote from MichaelW073 :
Wow, I just ordered a 55" LG 4K UHD TV from them via amazon. And after reading these reviews I'm extremely worried. I just hope the quality of the item you guys promote is true and that I actually receive the right item!
Michael, was it the LG 55UH6090? The reason why I am looking at all these comments cause I too have been looking at this tv from them on Amazon. Great price but a bit nervous due to some of the comments.
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Last edited by AnthonyK5281 November 6, 2016 at 09:12 AM.
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VipOutletSupport
11-07-2016 at 03:31 PM.
11-07-2016 at 03:31 PM.
Quote from MichaelW073 :
Wow, I just ordered a 55" LG 4K UHD TV from them via amazon. And after reading these reviews I'm extremely worried. I just hope the quality of the item you guys promotesdcsdf is true and that I actually receive the
Quote from MichaelW073 :
Wow, I just ordered a 55" LG 4K UHD TV from them via amazon. And after reading these reviews I'm extremely worried. I just hope the quality of the item you guys promote is true and that I actually receive the right item!
Hello, We hope that you enjoy the product you have purchased with us and if for any reason you have any issues please feel free to contact us at 888-792-7372 or email us at [email protected].
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disgruntalcustomer
12-05-2016 at 01:39 PM.
12-05-2016 at 01:39 PM.
I made my first purchase from VIP Outlet on 11-27-16 for an outdoor lounge chair. I work for Walmart and we were told of Walmart working with them and thought I'd make a purchase. Nice chair for a reasonable price. Well.....DO NOT ORDER FROM THIS PLACE! I can not get these people to reply to emails, there is no phone number on their website, they canceled my order without any notification and have yet to credit my credit card back. This is a complete scam!
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NickMc53
12-06-2016 at 08:41 PM.
12-06-2016 at 08:41 PM.
Bought a couple New 3DS XLs yesterday and my order was cancelled without even an email to let me know. I guess it's a good thing this thread is the top result when you google "VIP Outlet" because that site is not run very well.
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VipOutletSupport
12-07-2016 at 03:29 PM.
12-07-2016 at 03:29 PM.
Quote from NickMc53 :
Bought a couple New 3DS XLs yesterday and my order was cancelled without even an email to let me know. I guess it's a good thing this thread is the top result when you google "VIP Outlet" because that site is not run very well.
Hello, We apologize for any inconvenience this might have caused you we would be happy to help you with any issues you are experiencing. I have sent you a private message so we could better communicate so that we could solve any problems that you may be experiencing.
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