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RANT: Kodak scanner (lack of) warranty

225 30 February 1, 2018 at 09:47 AM
Is Kodak crazy or am I?
I wanted to buy a Kodak i2900 document scanner but their warranty is only three months. Seriously? A three month warranty on a $3,000 scanner? I called Kodak to get information on service and after four calls I was finally given a price of $700 for a one year advanced replacement "service contract."
I do not understand what Kodak is thinking at all!
My perception is:
1. If this scanner is any good, why is the warranty only three months?
Auto companies promote their quality with long warranties. What does Kodak expect me to think when they only offer a three month warranty?
2. At $700 /year, I will pay the cost of the entire scanner in four years. Is this the expected lifespan of this scanner? Economically, it seems it would make sense to replace the scanner after three years instead of paying for the service contract for the fourth year. So Kodak wants me to pay them $5,100 every three years for the privilege of using their scanner?
3. Unless you buy from an "Authorized Reseller," you get NO warranty. So, if I want to save $1,500 and buy a refurbished/open box scanner I can not even buy a service contract (at half the cost of the entire scanner for one year!).
What am I missing? Why would anyone buy a Kodak scanner when there are so many other options with much better warranties? Epson offers a THREE YEAR warranty, even on their refurbished scanners! Can someone please explain to me why Kodak thinks I will buy their products?
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Joined Jul 2003
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> bubble2 35,346 Posts
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DC
02-01-2018 at 10:13 AM.
02-01-2018 at 10:13 AM.
Get a SquareTrade Warranty for it instead...if you still intend to buy the scanner.
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> bubble2 225 Posts
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jopho
02-01-2018 at 10:26 AM.
02-01-2018 at 10:26 AM.
Quote from DC :
Get a SquareTrade Warranty for it instead...if you still intend to buy the scanner.

Wow! $240 for three years of coverage (on $1800 item)! I will check this out! Thanks!
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> bubble2 35,346 Posts
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DC
02-01-2018 at 10:57 AM.
02-01-2018 at 10:57 AM.
Quote from jopho :
Wow! $240 for three years of coverage (on $1800 item)! I will check this out! Thanks!
Cool
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Joined Jun 2005
Let Sleeping Dogs Lie
> bubble2 8,419 Posts
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komondor
02-02-2018 at 05:35 PM.
02-02-2018 at 05:35 PM.
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> bubble2 38,965 Posts
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User339811
02-02-2018 at 05:45 PM.
02-02-2018 at 05:45 PM.
They follow Amazon. Kindle devices have 90 days warranty.
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> bubble2 3,749 Posts
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Novakingwai
02-03-2018 at 03:54 AM.
02-03-2018 at 03:54 AM.
Kodak is a dinosaur. fark them
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> bubble2 30,148 Posts
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blueknob
02-03-2018 at 10:43 PM.
02-03-2018 at 10:43 PM.
Quote from Novakingwai :
Kodak is a dinosaur. fark them
This.

Fuji Snapscan... 1/5 the price of this monstrosity and 100x better.
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Joined Jan 2016
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> bubble2 225 Posts
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jopho
02-04-2018 at 10:15 PM.
02-04-2018 at 10:15 PM.
Quote from blueknob :
This.

Fuji Snapscan... 1/5 the price of this monstrosity and 100x better.

I would love to buy an FI-7280 but it does not work with Linux. Kodak emphasizes their Linux support which is why I was considering the i2900.
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> bubble2 225 Posts
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jopho
02-04-2018 at 10:22 PM.
02-04-2018 at 10:22 PM.
Quote from komondor :
The Warranty is 1 year?

https://www.kodakalaris.com/-/med...eapren.pdf

https://www.kodakalaris.com/-/med...ureusc.pdf
Says three months in USA.
You must live someplace were there is actual consumer protection/rights.
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> bubble2 3,749 Posts
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Novakingwai
02-05-2018 at 05:09 AM.
02-05-2018 at 05:09 AM.
Ah, we found the real issue. You have to upgrade to a real operating system.
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> bubble2 225 Posts
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jopho
02-05-2018 at 08:29 AM.
02-05-2018 at 08:29 AM.
Quote from Novakingwai :
Ah, we found the real issue. You have to upgrade to a real operating system.

I am Indignant!
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> bubble2 6,961 Posts
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zzyzzx
02-07-2018 at 08:57 AM.
02-07-2018 at 08:57 AM.
Quote from jopho :
I would love to buy an FI-7280 but it does not work with Linux. Kodak emphasizes their Linux support which is why I was considering the i2900.
I have a scanner (a Portable scanner) that was a big PIA to get to work in Linux, but eventually I did get it to work.
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zzyzzx
02-07-2018 at 08:57 AM.
02-07-2018 at 08:57 AM.
$3000 for a scanner???
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Novakingwai
02-07-2018 at 09:40 AM.
02-07-2018 at 09:40 AM.
Quote from zzyzzx :
$3000 for a scanner???
Its ok, since he has a free operating system he can afford an expensive scanner.
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