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November 21, 2016 at
07:53 AM
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Promoted 11-22-2016 by brisar at 02:24 PM View Original Post
PayPal Digital Gifts via eBay has $100 Toys R Us Gift Card (Email Delivery) for just $85. Thanks Deal.az9
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Edited November 21, 2016
at 11:41 AM
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After that frustration, I called customer service, they said the same thing, and apologized for the ambiguity in the way the policy was worded. I asked, "well if the word Thanksgiving really means the week of Thanksgiving, what does the ending date Cyber Monday mean? Does it mean the price match exclusion ends on Monday, or the week of Cyber Monday? If it's the week of, does that mean it ends on the Saturday following Cyber Monday?". The rep couldn't provide an answer, but said she could totally understand the issue and that she would look into it.
I live about 15 min from TRU, so, although I was rightfully annoyed, this wasn't a huge deal to me. If I had driven 30 min to an hour and gone through this, I would have been furious! They promised me they'd update the policy to make it clear, but knowing the buffoons at corporate retail stores like this, I'm not keeping my hopes up.
So, heads up! Be cautious with attempting price matches around the holiday season at TRU. Sorry for the long post.
I see you post this in a ton of threads and rightfully so. However, rather than posting that, are you actually reporting the repost threads to the mods using the repost button?
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After that frustration, I called customer service, they said the same thing, and apologized for the ambiguity in the way the policy was worded. I asked, "well if the word Thanksgiving really means the week of Thanksgiving, what does the ending date Cyber Monday mean? Does it mean the price match exclusion ends on Monday, or the week of Cyber Monday? If it's the week of, does that mean it ends on the Saturday following Cyber Monday?". The rep couldn't provide an answer, but said she could totally understand the issue and that she would look into it.
I live about 15 min from TRU, so, although I was rightfully annoyed, this wasn't a huge deal to me. If I had driven 30 min to an hour and gone through this, I would have been furious! They promised me they'd update the policy to make it clear, but knowing the buffoons at corporate retail stores like this, I'm not keeping my hopes up.
So, heads up! Be cautious with attempting price matches around the holiday season at TRU. Sorry for the long post.