Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
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Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
My phone finally got unlocked saturday morning after a fourteen day delay from first contacting them. Getting my account info (it's not the phone number) wasn't that much of a hassle from a CSR...
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
No response even after talking with redpocket CS. They promise to respond within a day but it has been a month with no reply at all..
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
Thanks for the update.
BTW, why didn't you just sign up for the bare minimum monthly plan ($10) so at least you'd have a service until the number is ported out?
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
I contacted them again this morning, customer service rep asked for all the same info again, contacted 'back end support' and claimed its being expedited (again) and I should hear back in 24-48 hours...
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
Did you get a reply yet? It looks like in some cases, they're just taking their sweet time to reply.
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
Agree. I haven't received any updates after sending requests...
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
FCC complaint filed. This company is trash.
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
Just sent another email to support inquiring about why my phone hasn't been unlocked yet and why i haven't received an update...
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
I never got the email saying transferred. Yes, it expired. That's why I said you don't need to buy another month. Looks like an active service is not a requirement to unlock. My only concern is that...
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
How long did it take you to get the unlock email from the time you got the email saying the request was getting transferred to the support team? Was your account 'airtime expired' as well or did you...
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
You probably don't need to pay for another month. It just takes longer.
I finally got an email saying it's unlocked. But in the setting, it still shows "sim locked". I also checked on tello, not...
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
Still no unlock message. Hopefully I don't have to pay for an extra month of service.
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
I did not renew my plan so fingers crossed that doesn’t affect anything. Once it gets unlocked I’m going to port the number
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
I’m about to find out. My service expired two days ago, I sent the unlock request, they sent the message received automated email, and then yesterday got an email stating it’s been sent to the...
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
Do we need to buy another month of service if the unlock cannot complete before the end of 180 day?
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
Unlock request sent multiple times but got no response for a week...
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
Unlock request sent but no one replied after one day except the auto message acknowledging that they received the email. I'm wondering how soon do they respond? Any experience?
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
Thank you! I will do that. Telephone customer service also hung up on me. I know that Redpocket CS is watching this thread and others; but no response.
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
Do what a number of us did and report them to the BBB. If your story checks out they will be in touch with you for next steps.
Red Pocket Mobile: 64GB iPhone SE (2020) + 6-Month 3GB LTE Unlimited Talk/Text $299 + Free S&H
Expired
Thread created 04-17-2020 by He-Man
+143 Score
932 Replies
144,812 Views
Hello all -
I ordered my iPhone SE before 11am that day and so I am subject to a 6-month unlock policy.
It so happened that when I made the request to Redpocket to unlock my phone last week,...
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