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+143 Score 932 Replies 144,812 Views
Post #143964296 added 12-20-2020 8:23 AM by flesh_pile in Deal Talk
My phone finally got unlocked saturday morning after a fourteen day delay from first contacting them. Getting my account info (it's not the phone number) wasn't that much of a hassle from a CSR...
+143 Score 932 Replies 144,812 Views
Post #143912918 added 12-18-2020 1:43 PM by YEyeMAN in Deal Talk
No response even after talking with redpocket CS. They promise to respond within a day but it has been a month with no reply at all..
+143 Score 932 Replies 144,812 Views
Post #143863490 added 12-17-2020 8:32 AM by buzzman in Deal Talk
Thanks for the update. BTW, why didn't you just sign up for the bare minimum monthly plan ($10) so at least you'd have a service until the number is ported out?
+143 Score 932 Replies 144,812 Views
Post #143862902 added 12-17-2020 8:20 AM by flesh_pile in Deal Talk
I contacted them again this morning, customer service rep asked for all the same info again, contacted 'back end support' and claimed its being expedited (again) and I should hear back in 24-48 hours...
+143 Score 932 Replies 144,812 Views
Post #143859833 added 12-17-2020 7:00 AM by buzzman in Deal Talk
Did you get a reply yet? It looks like in some cases, they're just taking their sweet time to reply.
+143 Score 932 Replies 144,812 Views
Post #143851064 added 12-16-2020 8:14 PM by YEyeMAN in Deal Talk
Agree. I haven't received any updates after sending requests...
+143 Score 932 Replies 144,812 Views
Post #143819699 added 12-16-2020 4:54 AM by flesh_pile in Deal Talk
FCC complaint filed. This company is trash.
+143 Score 932 Replies 144,812 Views
Post #143712476 added 12-13-2020 8:24 AM by flesh_pile in Deal Talk
Just sent another email to support inquiring about why my phone hasn't been unlocked yet and why i haven't received an update...
+143 Score 932 Replies 144,812 Views
Post #143557769 added 12-08-2020 8:12 PM by erica033 in Deal Talk
I never got the email saying transferred. Yes, it expired. That's why I said you don't need to buy another month. Looks like an active service is not a requirement to unlock. My only concern is that...
+143 Score 932 Replies 144,812 Views
Post #143553674 added 12-08-2020 6:17 PM by flesh_pile in Deal Talk
How long did it take you to get the unlock email from the time you got the email saying the request was getting transferred to the support team? Was your account 'airtime expired' as well or did you...
+143 Score 932 Replies 144,812 Views
Post #143551724 added 12-08-2020 5:27 PM by erica033 in Deal Talk
You probably don't need to pay for another month. It just takes longer. I finally got an email saying it's unlocked. But in the setting, it still shows "sim locked". I also checked on tello, not...
+143 Score 932 Replies 144,812 Views
Post #143550809 added 12-08-2020 5:03 PM by flesh_pile in Deal Talk
Still no unlock message. Hopefully I don't have to pay for an extra month of service.
+143 Score 932 Replies 144,812 Views
Post #143495015 added 12-07-2020 10:42 AM by flesh_pile in Deal Talk
I did not renew my plan so fingers crossed that doesn’t affect anything. Once it gets unlocked I’m going to port the number
+143 Score 932 Replies 144,812 Views
Post #143494835 added 12-07-2020 10:38 AM by flesh_pile in Deal Talk
I’m about to find out. My service expired two days ago, I sent the unlock request, they sent the message received automated email, and then yesterday got an email stating it’s been sent to the...
+143 Score 932 Replies 144,812 Views
Post #143443916 added 12-05-2020 9:08 PM by erica033 in Deal Talk
Do we need to buy another month of service if the unlock cannot complete before the end of 180 day?
+143 Score 932 Replies 144,812 Views
Post #143365379 added 12-03-2020 10:29 PM by YEyeMAN in Deal Talk
Unlock request sent multiple times but got no response for a week...
+143 Score 932 Replies 144,812 Views
Post #143353940 added 12-03-2020 4:23 PM by erica033 in Deal Talk
Unlock request sent but no one replied after one day except the auto message acknowledging that they received the email. I'm wondering how soon do they respond? Any experience?
+143 Score 932 Replies 144,812 Views
Post #143256605 added 12-01-2020 4:58 PM by gyagya in Deal Talk
Thank you! I will do that. Telephone customer service also hung up on me. I know that Redpocket CS is watching this thread and others; but no response.
+143 Score 932 Replies 144,812 Views
Post #143222990 added 12-01-2020 4:26 AM by nygfan in Deal Talk
Do what a number of us did and report them to the BBB. If your story checks out they will be in touch with you for next steps.
+143 Score 932 Replies 144,812 Views
Post #143116766 added 11-29-2020 1:57 PM by gyagya in Deal Talk
Hello all - I ordered my iPhone SE before 11am that day and so I am subject to a 6-month unlock policy. It so happened that when I made the request to Redpocket to unlock my phone last week,...
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