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+14 Score 63 Replies 25,304 Views
Post #169577595 added 03-02-2024 4:36 PM by Coconutts707 in Deal Talk
The product I received was in perfect condition. And you get a 2 year warranty thru Allstate., and a thirty day return policy.
+14 Score 63 Replies 25,304 Views
Post #169568580 added 03-02-2024 8:07 AM by SteveS3704 in Deal Talk
35 questionable bad reviews on trustpilot, compared to 105,000 98.6% good reviews on eBay? I would trust the 105,000 eBay reviews much more than a measly 35 reviews.
+14 Score 63 Replies 25,304 Views
Post #169561182 added 03-01-2024 6:57 PM by NervousKite589 in Deal Talk
You get the allstate warranty and everything I've got from them is in like new condition.
+14 Score 63 Replies 25,304 Views
Post #169558986 added 03-01-2024 4:39 PM by Eragorn in Deal Talk
I'm returning mine - they have this weird audio bug where any movement with them while ANC is turned on causes this popping sound effect that's very noticeable/annoying when there is no music/low...
+14 Score 63 Replies 25,304 Views
Post #169523439 added 02-29-2024 2:20 AM by mickeymoso in Deal Talk
My experience is, A year ago I purchased the xm4 earbuds directly from their site then returned them without issue (uncomfortable fit) you have to keep track of shipping then email customer service...
+14 Score 63 Replies 25,304 Views
Post #169514554 added 02-28-2024 1:42 PM by krwa in Deal Talk
They’ve now given up and just refunding me. Looks like I’ll need to buy new earbuds.
+14 Score 63 Replies 25,304 Views
Post #169509121 added 02-28-2024 9:04 AM by SlickAnon in Deal Talk
The sound profile is supposedly different. You might like or hate. I've heard the bass is higher by default than XM5 was, but with the EQ it's probably not difficult to get it just how you like. ...
+14 Score 63 Replies 25,304 Views
Post #169509073 added 02-28-2024 9:02 AM by SlickAnon in Deal Talk
I was also burned on the XM4 and Sony refused to help because serial number was flagged as refurb. I'm also past my 2 year warranty, so SOL. I think the best course of action is if you jump on...
+14 Score 63 Replies 25,304 Views
Post #169506304 added 02-28-2024 6:35 AM by Handymanmacaw in Deal Talk
Oh yeah, no doubt. This link is to Secondipity. If Sony dropped XM5 price down to $150 then I'd jump at it.
+14 Score 63 Replies 25,304 Views
Post #169505158 added 02-28-2024 4:55 AM by lenser in Deal Talk
Currently using the XM4 which I love. Just ordered the XM5 and wondering how much of an upgrade it is.
+14 Score 63 Replies 25,304 Views
Post #169504906 added 02-28-2024 4:26 AM by bmnaik in Deal Talk
Yea, its quite rare that a manufacturer goes that far to fix an issue with their product.
+14 Score 63 Replies 25,304 Views
Post #169504900 added 02-28-2024 4:26 AM by bmnaik in Deal Talk
You are welcome. I do agree with a few other comments about the XM5 in that they feel "slippery" to handle. Once in the ears they are fine but I dropped at least one earbud a couple of times before...
+14 Score 63 Replies 25,304 Views
Post #169504879 added 02-28-2024 4:23 AM by bmnaik in Deal Talk
Thats a good comment. But it is is not a knock on Sony. We cannot expect them to honor warranties for product not purchased at authorized retailers.
+14 Score 63 Replies 25,304 Views
Post #169502644 added 02-27-2024 8:42 PM by hitz_em_up in Deal Talk
For me my xm4 earbuds was out of the manufacturer warranty and I didn’t have my own warranty on them and Sony fixed them free of charge. Seen so many ppl having issues so guess Sony decided to fix...
+14 Score 63 Replies 25,304 Views
Post #169502602 added 02-27-2024 8:38 PM by hitz_em_up in Deal Talk
Got my replaced free of charge by Sony and never upgraded the firmware after receiving the replacements, battery life is nearly perfect, all in all I won’t upgrade the firmware ever on them
+14 Score 63 Replies 25,304 Views
Post #169502290 added 02-27-2024 8:09 PM by YingTK in Deal Talk
Thank you! This is very helpful especially you’ve owned both! I’ll be looking at an upgrade then!
+14 Score 63 Replies 25,304 Views
Post #169501657 added 02-27-2024 7:27 PM by Geronemo3 in Deal Talk
I had the xm4. Same concept different model. I also have the over the head xm4 that I bought brand new and never had issues with those.
+14 Score 63 Replies 25,304 Views
Post #169501243 added 02-27-2024 7:00 PM by Handymanmacaw in Deal Talk
What Sony does depends on the serial number of your charging case. If the case was recorded in Sony's system as having been sold to a wholesale refurbish company like Secondipity, then it would...
+14 Score 63 Replies 25,304 Views
Post #169500766 added 02-27-2024 6:24 PM by bmnaik in Deal Talk
I have had a completely different experience with Sony about my XM4s. I had the dreaded battery issue with the XM4 and Sony provided a shipping label and refunded my purchase price. I had the...
+14 Score 63 Replies 25,304 Views
Post #169500721 added 02-27-2024 6:21 PM by bmnaik in Deal Talk
I owned the XM4 and have been using the XM5s for a month. Both have excellent voice quality for phone calls. I have asked people at the other end to verify my sounds quality (obviously I can't tell...
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