Browser Extension Dead?

Hi, so I am wondering what happened to my trusty browser extension as it is still pinned up on my browser tool bar, yet is not responsive or tracking any of my purchases for rewards which is strange and a bummer; take for instance the 8 transactions I made at Western Digital a few days ago, I am dreading to think that the icon being sad and grayed out is indicative of the likely response of "too bad, so sad," were I to inquire as to whether those (or any of my purchases as of late) had been properly tracked, recorded, or reviewed for possible coupon savings etc....

The extension is loaded, all permissions are granted, nothing I changed, yet it has completely "cold-shoulder/ghosted me," which I find both odd and unsettling, and a definite contributor to my being Sad Panda as well as curious what changed or what I can do to change the change to once more have use of the awesome extension that now just sits there and mocks me for the lost rewards and savings piling up by the day with each click firing off without any SD love. :/

I am experiencing the issue across browser platforms with my personal browser use being Opera/some chrome, and then my main other use being Chrome managed by SD.

Any insight or ways to fix whatever broke would be great, and although I am pretty certain this last request will amount to little more than a fools errand, but with addressing the fault what would be possible to have transaction history reviewed for the period of the unplanned outage which caught me unaware till after the fact??

Thank you for all you do, and for anyone with knowledge or ability to help; it was pretty great when it worked and needless to say, not so great when it works no more.... :/