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Product Name: | NIU - KQi2 Pro Foldable Electric Kick Scooter w/ 25 mi Max Operating Range & 17.4 mph Max Speed - Grey |
Product SKU: | 6509949_6509949 |
UPC: | 850032202121 |
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I wanted to share positive experience with their customer service as some of you might be concerned.
After 3 monhts, He did not park the scooter properly and let it drop to the ground and broke the throttle lever. I contacted the customer service (which is in CA) and they sent me a return shipping lable. I did not have the original package and sent it back in my own. They fixed it and shipped it back in an NIU package in 3 weeks.
Never had any problem other than that.
With this price from a local store, this is a great deal!
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Thank you for providing the experience and honest review
Having said that, NIU builds good scooters, looks a lot like those bulky Lime scooters all over the city. I might grab one more just because I am addicted. 😛
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Customer service is pretty more responsive than other brands, which I could appreciate! If you charge a NIU scooter like you charge your cell phone and keep the battery in about 15-90% range regularly I believe you'll maintain its battery life optimally. It's a smooth ride, brakes are responsive, and the lights are bright if someone rides in the dark. This is a solid deal from a reputable brand.
Id say it's not bad at this price
I have the ES3 Plus refurb also. Loves it. After a while u will get the error code 42 which u have to tighten the battery screws. This deal here is about $150 more than the Segway. Just about the same spec. This one has a lil more power at 48 volts 300 wats whereas the Segway has 36 volts 250 watts.
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I wanted to share positive experience with their customer service as some of you might be concerned.
After 3 monhts, He did not park the scooter properly and let it drop to the ground and broke the throttle lever. I contacted the customer service (which is in CA) and they sent me a return shipping lable. I did not have the original package and sent it back in my own. They fixed it and shipped it back in an NIU package in 3 weeks.
Never had any problem other than that.
With this price from a local store, this is a great deal!