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Mass Closing of Amazon Accounts by Amazon

legaleyeny 15 August 28, 2008 at 12:31 PM in Other More Amazon Deals
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Hi,

Does anyone know if amazon affirmatively closes accounts? I received the following email from amazon - headers appear ok and when i called, they said my account was "on hold". I googled it and came up with nothing... so figured I'd post here. Any info would be appreciated. Thanks.

Hello from Amazon.com.

A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.

In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store.

Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.

If you require additional assistance, or have any concerns, feel free to contact us directly at account-appeals@amazon.com.

Please do not contact regular Customer Service again, as they will no longer be able to assist you.


Regards,

Account Specialist
Amazon.com
http://www.amazon.com
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Community Wiki

Last Edited by oldtimer44 November 12, 2008 at 12:07 PM
UPDATE: November 12, 2008 3:06pm

Be Aware Of The Risks Involved Now When Dealing With Amazon.

The purpose of this thread is to keep all past and present Amazon Customers informed of recent changes within Amazon. This thread will also serve as a place for those who have been blacklisted to update and support each other. This topic is not just for Slickdeal members. It is intended for anyone who has found this forum by search engine or other means. This thread is one of the top 10 search returns by Google.

Those who were affected by the blacklisting at first thought they had received a spam or phishing email. However, once other people confirmed that they had also received the same discourteous email and were no longer able to login to their Amazon accounts, all were certain that this blacklisting was for real.

Mass Closing Of Amazon Accounts By Amazon
http://forums.slickdeals.net/showthread.php?t=908910&page=1

The Consumerist Reports The Blacklisting:
Amazon Closes Accounts En Masse
http://consumerist.com/5044959/am...s-en-masse

The Consumerist Reports Amazon Termination Of The Post-Order Price Guarantee
http://consumerist.com/5044911/am...-guarantee

The Blacklisting Has Been Covered On TV :
http://www.ketv.com/video/17405717/index.html

Once Blacklisted, The Former Account Holder Is Affected In The Following Ways:

He/she is unable to:
(1) Place Orders
(2) Print receipts
(3) View Past Orders
(4) Track packages
(5) Access current subscriptions
(6) Access items that were saved in account for later viewing.
(7) View personalized recommendations

In addition, Amazon has refuses to issue refunds on any Blacklisted Accounts for:
(8) Gift cards.
(9) The time left on Amazon Prime membership.

The blacklisted can no longer:
(10) Download books exclusive to Amazon for their Amazon exclusive Kindle.
(11) Access, view, or download any digital content found in their Digital Media Library even though the member has already paid for said content.
(12) Use Amazon Visa rewards.

And lasty, any pre-orders or orders placed while the account was being closed were cancelled.

To make matters worse, any subsequent accounts created by a blacklisted member will also be instantly banned. It is not known how Amazon links accounts to the blacklisted. It is speculated that Amazon links banned accounts by billing address. In addition, if a blacklisted member were able to place a order with Amazon, Amazon will not accept the return of that order. In other words, a blacklisting is lifelong and permanent. The following quote is taken from the email that Amazon sent to its members.

Quote :
If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.
Amazon refuses to reinstate most accounts. If a member sends an email to the account appeals email address, Amazon will reply with the following generic reply.http://forums.slickdeals.net/showpost.php?p=12765226&postcount=455. In rare circumstances, Amazon can reopen a closed account but they threaten to re-close the account if any additional "concession requests" are made.

[B] Reaction To The Blacklisting:
The majority of customers - blacklisted and not blacklisted - believe Amazon did not handle this matter properly. Amazon has failed to define what is and is not considered "an extraordinary number of incidents." Amazon has also failed to define what is and is not a "concession incident." Customers speculate that a concession incident could by any one or more of the following: (1) Coupons, (2) full returns, (3) partial returns, (4) full refunds, (5) partial refunds, (6) A to Z claims, (7) post order price Guarantees, (8) Visa Rewards, (9) refusing shipments, (10) returning defective items, (11) cancelling orders, and so on.


A concession incident is essentially an action that causes Amazon to make less than the maximum amount of profit per transaction.

Most people also agree that Amazon should have defined what is and is not considered "an extraordinary number of incidents." But most importantly, Amazon should have sent an email to the members in question stating that their account would be closed if they continued to request too many "concessions."

The former customers are very much upset with Amazon because Amazon did not provide any notification of any kind that their accounts were in poor standing according to Amazon's unpublished internal policies. Amazon's former customers are also upset that Amazon is refusing to allow them to continue to shop at their webstore even if they were to no longer request any concessions.

Many customers believe that this unexpected blacklisting is an attempt by Amazon to implement stricter return policies. However, Amazon does not want to make any official changes to their terms of service regarding return policies. Amazon is trying to perpetuate the illusion that "returns are easy" at Amazon.

Amazon's Discourteous Email Explained In Terms Of Psychology

Quote :
Amazon’s secretive internal "concession incident" policy is not explicitly stated in their terms of service. This allows Amazon to perpetuate the view that concession incidents are not tabulated and will not be used against the customer. This is misleading.

Amazon's unanticipated blacklisting has brought about their desired result. The rates of requested concession incidents have probably lowered across all of Amazon’s customer databases thanks to social forums like this one. The word has gotten out. We are the unofficial spokespersons for Amazon's new policy. Amazon is broadcasting its new policies by proxy, i.e., through us.

Amazon orchestrated a psychological attack against a minority of its customers. This unexpected blacklisting has had a chilling effect. Current customers can't determine if another blacklisting will ever occur. Thus, many will do whatever it takes to not upset the powerful and unforgiving Amazon. When you're blacklisted from Amazon, you're blacklisted from Amazon Marketplace. Not being allowed to shop at Amazon Marketplace has been a big loss and disappointment for me.
The Lessons Learned From This Unexpected Blacklisting:

All Amazon customers must be well aware of the terms of service they agree to whenever they use any Amazon service. Amazon customers must be aware the submitting an above average number of concession requests will result in their permanent closure of their account.

For instance, in regards to the Kindle.
Amazon can:
(1) "Discontinue wireless connectivity at any time"
(2) "Reserve the right to modify, suspend, or discontinue the [Kindle] Service at any time" while not being held "liable to you, [the Kindle owner] should it [Amazon] exercise such right."
This policy can be viewed by clicking on the following link. Press control F on your keyboard to find the quoted text more quickly.
http://www.amazon.com/gp/help/cus...=200144530

Unbox Content:
BoingBoing describes the contract as the worst they have ever seen. There are simply too many things wrong with the contract to mention here. Click on the link the follows to read a point by point analysis of the terms you agree to follow once you purchase Unbox content.

Digital Media Library:
Whenever you purchase digital items through Amazon, you are not purchasing the content itself. You are only paying for access to view the content itself. Becuase Amazon cancels accounts and has the tendency to not reopen them, everyone should purchase access to Amazon's digital content with great caution.

Coverage on other forums and websites:

http://www.complaintsboard.com/by...-a345.html
http://www.precomania.com/rating_....php/r=180
http://www.epinions.com/content_442900319876
http://www.beloev.net/amazon.html
http://www.kalyansuman.com/labels...uster.html
http://www.ripoffreport.com/repor...368329.htm
http://www.associatedcontent.com/...about.html
http://cybercjh.com/blog/2008/09/...amazoncom/
http://www.fatwallet.com/forums/off-topic/857006
http://www.dealtime.com/xMR-Amazo...2900319876
http://www.hometheaterforum.com/h...g-way.html
http://forums.anandtech.com/messa...TARTPAGE=1
http://forums.macrumors.com/showt...?p=6161039
http://comicsworthreading.com/200...-changing/
http://www.pcworld.com/shopping/m...views.html
http://cheatingnetwork.net/forums...losed.html
http://rds.yahoo.com/_ylt=A0geu8j...amazoncom/
http://senninweblog.blog124.fc2.c...try-3.html
http://www.neogaf.com/forum/showt...st12640272
http://forum.blu-ray.com/showthre...565&page=2
http://74.125.45.104/search?q=cac...cd=5&gl=us

It has even been discussed on Amazon's own Gold Box forum. The blacklisting of its own customers made quite a stir at the Amazon forums but Amazon has since removed most of the threads that pertain to the blacklisting. Some threads remain however.

http://www.amazon.com/gp/forum/cd...RRIIKOKVDH
http://www.amazon.com/gp/forum/cd...MZ1V6FKE86

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1,637 Comments

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Permanently banned because serra said so.
506 Reputation
#3
yes, they actually do. It's rather rare though. Every once in a while someone will make a thread about a closed amazon account. I'll see if I can find an old thread about one.
Helpful Comment? 0 0
#4
Quote from legaleyeny View Post :
In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue.
Good for Amazon - makes me want to buy some shares of their stock. They generally have the lowest prices and highest customer service of all of the online retailers. Nice to see that they're curbing their operating costs - more retailers should do this.
Helpful Comment? 0 0
#5
Yeah, I've heard of this happening. Very rare though.
Helpful Comment? 0 0
#6
Geez, what did you do?
Helpful Comment? 0 0
#7
Probably returned all his stuff from the pepsistuff promotion using a code generator to make the codes and get pepsistuff points.
Helpful Comment? 0 0
#8
Quote from legaleyeny View Post :
A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.

In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue.
exactly how much stuff have you ordered and returned?
Helpful Comment? 0 0
#9
Bigeye Man! I hope they don't cancel my account for cancelling orders too often. LMAO I change my mind and cancel orders sometimes (BEFORE they ship.... during the time Amazon says it's okay to do so).
Helpful Comment? 0 0

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#10
Quote from Made2Act View Post :
Bigeye Man! I hope they don't cancel my account for cancelling orders too often. LMAO I change my mind and cancel orders sometimes (BEFORE they ship.... during the time Amazon says it's okay to do so).
they're not losing money on packing and shipping orders to you and then paying for return shipping.
The OP was clearly receiving his orders and then sending them back.
Helpful Comment? 0 0
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#11
Actually, I just got the exact same thing today, and I don't know why they closed it either. I've bought many things from them. Sure, I've returned some things, such as shoes that I would usually buy with my size turned out not to fit for whatever reason.

This sucks...
Helpful Comment? 0 0
#12
I'm sure we've all returned things, i guess it would depend on the percentage of returns vs orders?
Helpful Comment? 0 0
CDI gave me free netflix!
10,873 Reputation
#13
laugh out loud wow..I have like 3 amazon accounts laugh out loud What on Earth do you guys do to get them closed? You must return a whole sh*tload of items..
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#14
I seriously don't know. I've spent a lot of money with them over the last few years.
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CDI gave me free netflix!
10,873 Reputation
#15
Quote from Snail View Post :
I seriously don't know. I've spent a lot of money with them over the last few years.
How many returns have you made? Give me a round number. This is the same issue some guy had like a few months ago..and again and again we asked him WTF was a $399 return for (he did like 6 of them..) and he never answered so obviously a lot of us knew that it was some kind of scam he was trying to pull off and he got pissed because amazon caught on...
Helpful Comment? 0 0
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