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Some Older Onkyo Receivers w/Loss of Audio/Network Connection - Free Repair/Trade-In/Rebate

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This may help some as it did for me. I have a well-out-of-warranty Onkyo TX-NR809 that just lost all audio. I started looking into replacing it and came across this warranty extension deal that Onkyo, to their credit, was offering to owners who had the issues involved. I'm not sure as to which models it applies, but simple entry of the Serial Number at this link https://care.onkyousa.com/na/003_...ountry=USA will reveal if it is covered. After choosing "new" (vs. Refurb), you enter your serial no. and check off the issue involved (mine was loss of all audio). The site will then confirm whether or not it qualifies.

If it does, they will give you the choice of: (1) free repair (shipping included) - (Note: they warn if there are other issues involved, there may be a charge); (2) a rebate offer (mine was $225) if you purchase certain specific Onkyo models; or (3) a direct trade-in for discounted specific models they offered (they offered me the TX-RZ810 for $349 + tax and I jumped on it - 2 other more expensive RZ line models were also offered). I'm not sure if the offers will differ if you have a different model. I tried an old TX-NR606 I had and it did not qualify.

The trade-in deal only requires that you buy the unit at the discounted price (promo code and link is emailed if you choose the trade-in option) and send them the serial number sticker from the old unit within 10 days of receipt of the replacement. The rebate is a bit more onerous (you need to send the purchase receipt from an authorized dealer of the qualified model and various serial number stickers from unit and box). The deal seems to end in July 2018, though repairs might still be able to be available through December 2018.

I'm not an experienced poster, but searched to see if this was posted previously with negative results. I did see something similar for a Pioneer unit that appeared helpful though.
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Created 04-18-2018 at 02:56 PM by SteveK1957
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Our community has rated this post as helpful. If you agree, why not rep emceep?
#2
Nicely written thread Smilie Thanks OP.
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#3
I did this about 2 years ago for my rc360. The rebate was not a problem just takes like 8 weeks to get
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04-18-2018 at 03:37 PM
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#5
That is awesome that they are doing this. I do not have a receiver tx-nr809, but I am trying to get that TX-RZ810. I would love that deal.
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#6
Quote from Maverick923
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That is awesome that they are doing this. I do not have a receiver tx-nr809, but I am trying to get that TX-RZ810. I would love that deal.
It seems to me that if you could find a cheap broken 809 or similar w/serial number sticker intact, you would get the same deal I did. Again, I'm not sure what models get what deal, but it may be worth your effort.

In fact, I just checked a well-known auction site that has a parts-only 809 listed starting at $100 - photo shows serial number and it checks out as qualified! Just a warning for anyone considering a scam. When you opt for the trade-in you must certify you own the unit and pay with your credit card. They warn that if you do not send in the sticker within the 10-day window, they will charge you for the balance of the full retail value.

I found another parts-only unit listed at $40 - a 609 w/audio problems. The serial was incomplete, but I input a guessed last digit and it qualified. Rebate offer was $175, trade-in offers were TX-NR646 & 656 for $149 & $199, respectively.
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Last edited by SteveK1957 April 18, 2018 at 05:52 PM. Reason: new info
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#7
Mine went in the trash long ago when the HDMI went out and it was out of warranty.
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#8
Yes, Onkyo's been offering this for quite a while now. They expertly repaired my 2-channel receiver (TX-8050 bought in 2011) at no charge with free shipping both ways. The main board was replaced. The common issue is a faulty TI chip in the board.

This thread is good to get the word out to Onkyo owners who may have had issues with their units.
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#9
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Last edited by archbryce April 18, 2018 at 06:09 PM.
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#10
They fixed a few receivers in my family under this program.
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#11
I keep getting "Internal Sever Error (500)". Stuck on everything my receiver information. Anyone else having this issue?
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#12
Quote from heyvooh
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I keep getting "Internal Sever Error (500)". Stuck on everything my receiver information. Anyone else having this issue?
OP here. I just tried and can confirm the same issue. Was working only a short while ago, so their server must have indeed gotten an issue. Maybe they will fix it soon.
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#13
Probably wont work on my TX-SR805 which had terrible HDMI issues.
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#14
WTF?

I had one of the receivers in which the network and audio kept cutting out. One literally had to pull the plug, let the transistors release their charge and then it would finally work again after reboot. It was slightly past warranty, like 13 months.

i spoke to onkyo and they kept claiming it wasnt my model that had the issue and the best they did was let me drag my ass 1.5 hrs north to a specific place to drop it off and that id pay for the service and they would cover any parts. So I spent like 6 hrs (2 different days) total of driving time + $150 to get it fixed. even now i think if i leave the zone b sound running for a while, it does the same

im pretty sure my unit got stamped with a refurb #, but id have to double check (shame i didnt see this a week ago when i literally unplugged everything to tidy up the cables)
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Quote from ionizer
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WTF?

I had one of the receivers in which the network and audio kept cutting out. One literally had to pull the plug, let the transistors release their charge and then it would finally work again after reboot. It was slightly past warranty, like 13 months.

i spoke to onkyo and they kept claiming it wasnt my model that had the issue and the best they did was let me drag my ass 1.5 hrs north to a specific place to drop it off and that id pay for the service and they would cover any parts. So I spent like 6 hrs (2 different days) total of driving time + $150 to get it fixed. even now i think if i leave the zone b sound running for a while, it does the same

im pretty sure my unit got stamped with a refurb #, but id have to double check (shame i didnt see this a week ago when i literally unplugged everything to tidy up the cables)
That would give me nightmare flash backs.

If your model has an eligible serial number it wouldn't hurt to politely write to their main office and explain in detail your situation (&steps you took)and how you just learned of this new way they are helping customers and ask if they can do anything for you.

If you are in the market for a new receiver tell them that too and maybe that would help possibly getting a credit of some kind.

While I may be wrong, to me it seems fair and "above board" to get this help since everyone else is.
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