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Amazon modifies Seller Feedback - if unsure about a deal, more research advised.

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Before making a purchase, decided to check out the feedback of a Seller offering the item that I wanted. Was surprised to find that although the Seller seemed to have a perfect score, they had several feedbacks crossed out along with Message from Amazon: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.

(Attached is a recent capture of one Seller's feedback with two such crossouts.)

After Googling, it appears that this feature has been around for a while, and that it can be abused: https://sellercentral.amazon.com/...-fba/44546

Posted in Deal Talk, as some Deals may not be as good as anticipated given this element.
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Joined May 2018
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#2
I don't understand the concern.
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Joined Dec 2003
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#3
Amazon reviews should be reviews of the item or seller's responsibility, not the shipping or things out of their control. At least not when fulfilled by Amazon. In many cases, inventory from multiple sellers is all commingled. So if Company A provides 100 items in pristine condition but Company B provides 100 items in less than perfect condition, possibly even counterfeit or returns, etc., if you buy from Company A, it might actually be a Company B product that gets shipped out.

So I understand cutting sellers some slack when it comes to shipping issues and/or inventory problems. As long as the redacted complaints are truly out of their control, I don't see an issue with this. And I like the fact that you can still read them. Now if true seller issues are hidden/uncounted, that's another problem.

Anecdotally, I've only given seller feedback once when the item wasn't shipped out and I contacted them a week later only to be talked rudely to by someone there. I left negative feedback clearly explaining the issue in factual terms (date ordered, date called, response given, date shipped). The seller contacted me a week later threatening a lawsuit for defamation if I didn't retract. I called Amazon who said (on a recorded line on my side) that they had my back and my feedback was 100% appropriate. I told the seller to fark off. They reached out a month or so later, still not apologizing, but offered $100 for me to remove the review. I didn't even bother responding. So I guess seller reviews mean a lot to them, so I think Amazon has a duty to keep them fairly represented.
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