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Amazon modifies Seller Feedback - if unsure about a deal, more research advised.
Before making a purchase, decided to check out the feedback of a Seller offering the item that I wanted. Was surprised to find that although the Seller seemed to have a perfect score, they had several feedbacks crossed out along with Message from Amazon: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
(Attached is a recent capture of one Seller's feedback with two such crossouts.)
After Googling, it appears that this feature has been around for a while, and that it can be abused: https://sellercentral.a
Posted in Deal Talk, as some Deals may not be as good as anticipated given this element.
(Attached is a recent capture of one Seller's feedback with two such crossouts.)
After Googling, it appears that this feature has been around for a while, and that it can be abused: https://sellercentral.a
Posted in Deal Talk, as some Deals may not be as good as anticipated given this element.
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2 Comments
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So I understand cutting sellers some slack when it comes to shipping issues and/or inventory problems. As long as the redacted complaints are truly out of their control, I don't see an issue with this. And I like the fact that you can still read them. Now if true seller issues are hidden/uncounted, that's another problem.
Anecdotally, I've only given seller feedback once when the item wasn't shipped out and I contacted them a week later only to be talked rudely to by someone there. I left negative feedback clearly explaining the issue in factual terms (date ordered, date called, response given, date shipped). The seller contacted me a week later threatening a lawsuit for defamation if I didn't retract. I called Amazon who said (on a recorded line on my side) that they had my back and my feedback was 100% appropriate. I told the seller to fark off. They reached out a month or so later, still not apologizing, but offered $100 for me to remove the review. I didn't even bother responding. So I guess seller reviews mean a lot to them, so I think Amazon has a duty to keep them fairly represented.