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25% off Kohl's purchase in store with Amazon return

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Made a return to Amazon today through Kohl's and had a 25% off coupon print off. When I used it at the register it took 25% off my entire order. Worked with clearance items too! Apparently can't post a photo through the mobile app but I'll put one in when I get home. The woman at the register said one will always print out as long as the return is accepted. Coupon is valid for 7 days from when it prints out.
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Created 08-10-2019 at 03:48 PM by Cazel
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#2
Quote from bobthefielder :
many reposts
There are many reposts about being able to take Amazon returns back to Kohl's but I have not seen any that state you get a 25% off coupon when you make the return.
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#3
Quote from Cazel :
There are many reposts about being able to take Amazon returns back to Kohl's but I have not seen any that state you get a 25% off coupon when you make the return.
It's true. I returned a couple of things last week and got two separate 25% off coupons. 😊
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#4
Oh boy, a kohl's coupon..never seen one of those before /s.
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#5
Quote from RitaM9587 :
It's true. I returned a couple of things last week and got two separate 25% off coupons. 😊
My wife works part time at Kohls. She tells me a lot of people get upset that these coupons don't apply to merchandise like Nike and Adidas when they try to check out.
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#6
you said it applies to clearance items too? I was wondering if it would apply to sale items because it "cannot be used in conjunction with other percent off discounts" but wasn't sure if that meant sale items or coupons...
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#7
Quote from Cazel :
There are many reposts about being able to take Amazon returns back to Kohl's but I have not seen any that state you get a 25% off coupon when you make the return.
you said it applies to clearance items too? I was wondering if it would apply to sale items because it "cannot be used in conjunction with other percent off discounts" but wasn't sure if that meant sale items or coupons...
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#8
I'm a regular Amazon buyer so I know the drill about returning stuff via UPS. I decided to take some after Christmas returns back to Kohl's instead of UPS since I wouldn't have to box them up. The Puyallup WA South Hill Kohl's store is where I went...and what a DISASTER! First, one must understand that Amazon allows multiple items to be returned together in one box with ONE scan code for the entire box, not each item. If I was to print up the return to send off to UPS, the packing invoice/return slip would list each item I was returning and give it one scan code for the group of items.
​So to make it easy I separated the returns into their prospective boxes, which ended up being 5 boxes with one return code each. A total of 5 scan codes - one per box. Got it?
When the Kohl's employee scanned the code, only ONE item came up on their screen....so he asked for that one item and was ready to move on to the next box......Huh? The box had 12 items in it but he was only asking for one? I wanted to be sure I got a receipt for those items before I left the store.
Since the guy scanning in the returns was obviously new, he asked a younger blonde female with glasses about it. She informed me that Amazon assigns a return code for each item. When I disagreed she got defensive and NASTY. Then I provided an invoice which I had printed off just in case something went wrong. It showed ONE scan code for 12 items.....Then she said, "well, maybe a few items but we're just not used to someone bringing back so many returns"....I don't like BS and she was giving me a pile of it with a horrid attitude to go along with it. She threw up her hands and snapped "Do you want me to get a manager?"
So the dept. supervisor came out and had an equally nasty attitude, so I know where the employees must get it. This lady was about 60 years old with brown hair and glasses.
I told her I just wanted proof of what I was dropping off...and she went on a rant about how they were just doing Amazon a favor and that they aren't Amazon employees! She said what I was asking for was impossible - and a line of people had formed behind me so I just wanted to get out of there.
So I cut my losses and left without knowing what was going to be credited and what was lost in the shuffle. I still had 2 boxes to return but considering I was returning over $700 worth of merchandise, I decided to take the last 2 boxes back home to send back via UPS..
I do want to mention that the guy who helped my son and I cart the returns back to the Amazon area, the store greeter and all of the other Kohl's employees were wonderful and had excellent customer service skills - it was just the Kohl's employees running the Amazon return area, including their manager who were not only unhelpful, but rude, defensive, hostile.... not what you would expect in a store like Kohl's.
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#9
Is there a good category of items that is not on the Exclusion List? Has anyone cracked the code?

Example: Acme brand of Pillows is eligible for this extra 25%.
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