forum threadCazel posted Aug 10, 2019 10:48 PM
forum threadCazel posted Aug 10, 2019 10:48 PM
25% off Kohl's purchase in store with Amazon return
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Made a return to Amazon today through Kohl's and had a 25% off coupon print off. When I used it at the register it took 25% off my entire order. Worked with clearance items too! Apparently can't post a photo through the mobile app but I'll put one in when I get home. The woman at the register said one will always print out as long as the return is accepted. Coupon is valid for 7 days from when it prints out.
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Made a return to Amazon today through Kohl's and had a 25% off coupon print off. When I used it at the register it took 25% off my entire order. Worked with clearance items too! Apparently can't post a photo through the mobile app but I'll put one in when I get home. The woman at the register said one will always print out as long as the return is accepted. Coupon is valid for 7 days from when it prints out.
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​So to make it easy I separated the returns into their prospective boxes, which ended up being 5 boxes with one return code each. A total of 5 scan codes - one per box. Got it?
When the Kohl's employee scanned the code, only ONE item came up on their screen....so he asked for that one item and was ready to move on to the next box......Huh? The box had 12 items in it but he was only asking for one? I wanted to be sure I got a receipt for those items before I left the store.
Since the guy scanning in the returns was obviously new, he asked a younger blonde female with glasses about it. She informed me that Amazon assigns a return code for each item. When I disagreed she got defensive and NASTY. Then I provided an invoice which I had printed off just in case something went wrong. It showed ONE scan code for 12 items.....Then she said, "well, maybe a few items but we're just not used to someone bringing back so many returns"....I don't like BS and she was giving me a pile of it with a horrid attitude to go along with it. She threw up her hands and snapped "Do you want me to get a manager?"
So the dept. supervisor came out and had an equally nasty attitude, so I know where the employees must get it. This lady was about 60 years old with brown hair and glasses.
I told her I just wanted proof of what I was dropping off...and she went on a rant about how they were just doing Amazon a favor and that they aren't Amazon employees! She said what I was asking for was impossible - and a line of people had formed behind me so I just wanted to get out of there.
So I cut my losses and left without knowing what was going to be credited and what was lost in the shuffle. I still had 2 boxes to return but considering I was returning over $700 worth of merchandise, I decided to take the last 2 boxes back home to send back via UPS..
I do want to mention that the guy who helped my son and I cart the returns back to the Amazon area, the store greeter and all of the other Kohl's employees were wonderful and had excellent customer service skills - it was just the Kohl's employees running the Amazon return area, including their manager who were not only unhelpful, but rude, defensive, hostile.... not what you would expect in a store like Kohl's.
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Example: Acme brand of Pillows is eligible for this extra 25%.
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