I'm starting a new thread since the existing one is for new line or port in.
I called Xfinity mobile customer care to ask if they are offering any promotion to existing customers to upgrade to latest iPhone 11 phones and I was informed, in no uncertain terms , that I'm eligible for $250 Visa card if I were to buy a new iPhone 11 (Max or otherwise). He even read some written promotion to confirm when I told him I was suspicious of that offer. I even pointed out their website states that a new line or a port in is required... but I was informed that is not required.
The only requirement is I will have to buy the phone at a local Xfinity store.
Recommended: Place your order for the new iPhones on or after September 20th, 2019 *IN STORE ONLY*
Try your luck at your local store. YMMV.
https://www.xfinity.com/mobile/su...ung-galaxy
https://www.xfinity.com/mobile/
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9:31:03 PM
$250 Visa Prepaid Card with In-Store iPhone and Samsung Upgrades
9:31:10 PM
Xfinity Mobile customers can qualify for a $250 Visa Prepaid Card for upgrading an existing line to a new iPhone or Samsung device in any Xfinity Store with available inventory. Upgrades will be completed via our New Device Existing Line (NDEL) or Early Upgrade programs. Online and telesales upgrades do not qualify. The Samsung Galaxy A50 is excluded from this promotion.
9:31:38 PM
Start Date: 08/23/2019
End Date: 09/30/2019
Pre-orders and back-orders qualify
Stackable with other current Visa Prepaid Card promotions
Official name of the offer is: $250 Visa Prepaid Card with In-Store iPhone and Samsung Upgrades
If you inform the store of this, they should be able to look it up. I'm headed there later this week. I'll have lots of ammo to support this assertion.
9:36:41 PM Xfinity: The only thing that you might have issue with it would be if the store carries the phone in question. This promotion is susceptible to eligibility. Any Phone qualifies but it depends if the store has those device on stock or not.
9:37:17 PM Me : The details of the promotion you listed say "Pre-orders and back-orders qualify"
9:37:28 PM Me: Which would mean I can preorder the iphone11 and qualify.
9:39:03 PM Xfinity : That would be correct, but you will need to place the order on the store to qualify for it.
9:39:50 PM Xfinity : Also you would need to pay off your device completely to be able to place the order for the new Iphone 11.
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I've read through the entire thread and have not been able to find if upgrading is necessary , or if we can pay off a current phone, sell it for more elsewhere, and still get the $250 credit from Xfinity.
Also, did we get clarification on whether or not the 11s are eligible for this?
Interestingly, I called another store and they had no idea what I was talking about. I did see on the online documentation that it is at participating stores only, so it may not be company-wide.
I've read through the entire thread and have not been able to find if upgrading is necessary , or if we can pay off a current phone, sell it for more elsewhere, and still get the $250 credit from Xfinity.
Also, did we get clarification on whether or not the 11s are eligible for this?
1. Yes, this is a legitimate offer but the eligibility details are poorly communicated by Xfinity to its stores
2. Went to a local store and my promo question was immediately dismissed both by the store rep and the store manager (who proudly pointed out that she has been working company for the past 8 years and was aware of "every" promotion). When I showed her the FAQ section on the website, she changed her tune and upon further insistence that she check with other local stores, she came back with a "code" and agreed to place my order. She also magically found an internal communication about the said offer.
3. Once they realized it is indeed a legit promotion, they did caution me to not place the order until the 20th (when the iPhone is scheduled to be stocked) citing the language of the promotion. This is where things get a bit hairy... some are saying it's good for preorders while others are more cautious of placing the order before the phones are stocked.
4. I think the best approach is wait for few more days and place the order in store on the 20th. I was also given an option to turn in my phone for an upgrade or keep the phone and pay for a new phone on an existing line. Both options are good for $250 prepaid visa.
5. Xfinity store reps are astonishingly incompetent and ill-informed. And unfortunately one has to go to a local store to get this promo.
https://www.whistleout.
I've read through the entire thread and have not been able to find if upgrading is necessary , or if we can pay off a current phone, sell it for more elsewhere, and still get the $250 credit from Xfinity.
Also, did we get clarification on whether or not the 11s are eligible for this?
if you have paid more than 50% of your phone, unfortunately they do not prorate the new one. They simply cancel any remaining payments on the original phone.
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if you have paid more than 50% of your phone, unfortunately they do not prorate the new one. They simply cancel any remaining payments on the original phone.
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