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Help with Amazon Prime please

10,954 5,949 September 17, 2019 at 03:06 PM in Chat
My mom has an Amazon account that she never uses except once in awhile when she needs something she has me order it for her on her account with her Amazon Visa creditcard.A couple months ago Amazon took it upon themselves to susbscribe my mom to Amazon prime.They also charged her for a movie rental that she never rented.My mom and dad do nothing with computers (my dad used to but hes too old now),they also don't have the Amazon app on their TV.

We let the Amazon prime subscripion go since it was only a trial,but my mom had to pay for the movie that we tossed up as a mistake of Amazons but to be on the safe side we changed her phone number and password on the account.After that I kept a close eye on her account for her.We cancelled the Amazon prime before the trial was over,got confirmation of it and everything was fine.

Now yesterday,Amazon DID IT AGAIN! MadThey subscribed her to Amazon Prime when she never even requested it.This time they charged her creditcard. I found out today and immediately cancelled,and it said she should recieve a refund but does anyone know why Amazon keeps subscribing her to prime when she never even requested it? I could not find a phone # to call a customer service rep. about a prime issue.
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Joined Jan 2010
Too cool for school
> bubble2 6,121 Posts
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ProfessorChaos
09-17-2019 at 06:54 PM.
09-17-2019 at 06:54 PM.
Quote from shopperuvdealz :
Its not even possible for my parents to have done it.My mom has her account for a reason.I can't afford to buy some things she needs when she needs them.

Of course she could have mistakenly clicked some wrong button. Anyone could have.

Get her credit card # and add it to your account.
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Last edited by ProfessorChaos September 17, 2019 at 06:56 PM.
Joined Aug 2003
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> bubble2 4,298 Posts
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fsyowad
09-17-2019 at 11:27 PM.
09-17-2019 at 11:27 PM.
Just type in "contact us" in the search window, have them call u, and cuss out someone on the other side of the world about your issue. Then most likely, you will find a nice little surprise waiting for you the next time you place an order, and all will be well. Sometimes it's better than going to the gym.
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Joined Feb 2011
L10: Grand Master
> bubble2 10,954 Posts
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Original Poster
shopperuvdealz
09-18-2019 at 01:36 AM.
09-18-2019 at 01:36 AM.
Quote from ProfessorChaos :
Of course she could have mistakenly clicked some wrong button. Anyone could have.

Get her credit card # and add it to your account.
UH,NO, my moms never touched a computer in her life.So she didn't accidentally click on anything.
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Joined Feb 2011
L10: Grand Master
> bubble2 10,954 Posts
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Original Poster
shopperuvdealz
09-18-2019 at 01:39 AM.
09-18-2019 at 01:39 AM.
Quote from fsyowad :
Just type in "contact us" in the search window, have them call u, and cuss out someone on the other side of the world about your issue. Then most likely, you will find a nice little surprise waiting for you the next time you place an order, and all will be well. Sometimes it's better than going to the gym.
Confused Roll Eyes (Sarcastic)

whatever.....
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Joined Aug 2003
L9: Master
> bubble2 4,298 Posts
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fsyowad
09-18-2019 at 01:45 AM.
09-18-2019 at 01:45 AM.
Quote from shopperuvdealz :
Confused Roll Eyes (Sarcastic)

whatever.....
I am always here to help the less informed......
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Joined Jun 2008
Life = YMMV
> bubble2 1,970 Posts
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teenbean
09-18-2019 at 08:24 AM.
09-18-2019 at 08:24 AM.
Quote from shopperuvdealz :
I'm surprised noone else has had this problem.Confused

It happened to me a couple of years ago. My husband has prime but shares it with my account.

Once a month for a couple of months, they kept charging me for prime. I would just cancel it every time it happened. I do have my credit cards setup so that every time a charge happens on my card, I automatically get a text. So every time they charged me, I knew immediately and was able to cancel it on the spot.
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Joined Feb 2011
L10: Grand Master
> bubble2 10,954 Posts
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Original Poster
shopperuvdealz
09-18-2019 at 08:33 AM.
09-18-2019 at 08:33 AM.
Quote from teenbean :
It happened to me a couple of years ago. My husband has prime but shares it with my account.

Once a month for a couple of months, they kept charging me for prime. I would just cancel it every time it happened. I do have my credit cards setup so that every time a charge happens on my card, I automatically get a text. So every time they charged me, I knew immediately and was able to cancel it on the spot.
Thanks! At least now I know it happens to other people too,
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Joined Mar 2005
Won Car from SD
> bubble2 11,418 Posts
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saint.
09-18-2019 at 09:04 AM.
09-18-2019 at 09:04 AM.
Quote from ProfessorChaos :
If they never order for themselves, cancel the account and just have you do the ordering from your account. That way you know they don't accidentally click some button that keeps subscribing them to Prime.
Iagree
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Joined Feb 2011
L10: Grand Master
> bubble2 10,954 Posts
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Original Poster
shopperuvdealz
10-03-2019 at 01:12 AM.
10-03-2019 at 01:12 AM.
Quote from saint. :
Iagree
Looks like we will have to close her account as it just happened again and its only been 2 weeks since the last time this happened.Weird! I wish I could figure out why this keeps happening.Confused
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Joined Jul 2006
Z100
> bubble2 5,708 Posts
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Vegan
10-03-2019 at 05:51 PM.
10-03-2019 at 05:51 PM.
Quote from Dealzez :
If you can't find that support, just connect to a support and they will redirect you if needed
This.
Find any contact email, phone number or chat on their site. Explain the problem & they will take care of it or connect you with someone who can.
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Joined Nov 2016
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> bubble2 1,595 Posts
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opus123
10-04-2019 at 08:30 AM.
10-04-2019 at 08:30 AM.
Quote from ProfessorChaos :
Of course she could have mistakenly clicked some wrong button. Anyone could have.

Get her credit card # and add it to your account.
Best option. I do this all the time for my mother since I have prime. She will email me links to things she wants and I will order them for her and charge them to her credit card. She even lives in another state. She has an amazon account but only uses it for Amazon music.

Only issue I have had is I have Prime setup to auto renew. A few years ago for some reason they changed the default credit card from mine to hers and then charged the Prime fee to her card.
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Last edited by opus123 October 4, 2019 at 08:33 AM.
Joined Jan 2004
Here's to the future
> bubble2 25,141 Posts
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Iaaaiws
10-04-2019 at 08:46 AM.
10-04-2019 at 08:46 AM.
Quote from opus123 :

Only issue I have had is I have Prime setup to auto renew. A few years ago for some reason they changed the default credit card from mine to hers and then charged the Prime fee to her card.
Slickdeal! Whee
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Joined Jun 2008
~~ FårtKïllêr~~
> bubble2 2,571 Posts
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iRabbitt
10-04-2019 at 09:04 AM.
10-04-2019 at 09:04 AM.
go to a local Amazon distribution center and apply for a job. Get hired in and then send a note to jeff bezos.
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Joined Nov 2006
L10: Grand Master
> bubble2 8,339 Posts
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LC2
10-10-2019 at 11:25 PM.
10-10-2019 at 11:25 PM.
Quote from shopperuvdealz :
My mom has an Amazon account that she never uses except once in awhile when she needs something she has me order it for her on her account with her Amazon Visa creditcard. A couple months ago Amazon took it upon themselves to susbscribe my mom to Amazon prime.They also charged her for a movie rental that she never rented.My mom and dad do nothing with computers (my dad used to but hes too old now),they also don't have the Amazon app on their TV.

We let the Amazon prime subscripion go since it was only a trial,but my mom had to pay for the movie that we tossed up as a mistake of Amazons but to be on the safe side we changed her phone number and password on the account.After that I kept a close eye on her account for her.We cancelled the Amazon prime before the trial was over,got confirmation of it and everything was fine.

Now yesterday,Amazon DID IT AGAIN! MadThey subscribed her to Amazon Prime when she never even requested it.This time they charged her creditcard. I found out today and immediately cancelled,and it said she should recieve a refund but does anyone know why Amazon keeps subscribing her to prime when she never even requested it? I could not find a phone # to call a customer service rep. about a prime issue.
Google. It has all the answers:

Quote :
Of course, you can get the Prime Rewards card only if you have a Prime membership, which costs $99 per year (the card has no annual fee, however). But Amazon is giving you an added incentive to sign up: a $70 Amazon gift card as a bonus, effectively cutting the cost of your first year's membership to $29.
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Joined Mar 2009
Schrödinger's Frog
> bubble2 19,435 Posts
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Frogstar
10-11-2019 at 06:33 AM.
10-11-2019 at 06:33 AM.
Quote from LC2 :
Google. It has all the answers:
Well done Bowdown
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