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I recently ordered Comcast Cable for my home and I really wanted to avoid paying the extra $35-$50 in installation costs. I found a way to do it! I suppose this may be YMMV...
You can avoid the installation fees in one of two ways. This works only if the technician doesn't need to do anything in your home.
There is also an additional advantage to this in that you
DO NOT NEED TO BE HOME on the day of installation.
- Completely FREE if you have a Comcast Service Center in your location. You simply walk in, pick up your choice of equipment and set up a time for installation.
NO CHARGE FOR INSTALLATION!
- $9.95 (YMMV) for UPS to overnight your equipment. I used this option. Simply call them and tell them what you want. Again,
NO CHARGE FOR INSTALLATION!
I was ecstatic to be able to avoid their unnecessary (in my case at least) installation fees!
I hope this helps!
www.comcast.com
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if you really want it to be free you can always convince the customer rep to waive the fee.
if you really want it to be free you can always convince the customer rep to waive the fee.
I was very happy with this alternate option.
They do try to sneak some fees in if you up/downgrade service. All you have to do is call afterward and complain - they'll cancel the fee no problem.
OP, in your case you got the wrong rep. In that case, if you would have hung up and called back, or asked to speak to a supervisor, you could have received free installation.
Dude-wake up and smell the coffee
Dude-wake up and smell the coffee
OP, I appreciate your effort. Repped.
Just say "thanks but no thanks" and be willing to cancel the order and try again later. Odds are, the rep will cave and deal, so long as you aren't a jerk about it.
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They did, however, charge out the ass for their service.
Hmm, installing a cablecard and plugging in a modem?
So I bought my own modem and called to cancel that install. They (of course) screwed up and cancelled BOTH installs....which I found out when I called up yesterday.
Ironically, they happily told me to grab the equipment from the local office and do it myself.
Of course, the "local" office is actually in the other county since we're on the border, and they couldn't help me. So it took me two tries and some driving to get the equipment, but I'm calling to activate it today.
I'll be looking for the extra fees, since they managed to not only cancel my install, but there was no record of the $29.99 cable and $19.99 internet plans I signed up for.
Yes, totally clueless Comcast.
Greg