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Help/Recommendations on what to do with this Costco purchase

29 46 February 15, 2020 at 12:47 PM Get Costco Wholesale coupons Coupons
Hello SD... I've encountered a really weird thing buying with Costco online... looking for some brainstorming ideas.


A few weeks ago I ordered this "Proform 8.0 Treadmill"

LINK 1:
https://www.costco.com/proform-tr...88289.html

This unit is distinctive with its blue-ish LED and an adjustable landing "shox" zone.

As it turns out, Proform did some weird stuff recently and modified their inventory names. In the past Costco was selling a Proform 8.0 Treadmill 3 years ago that was actually a slightly different unit:

LINK 2:
https://costco97.com/pro-form-tra...treadmill/

This unit is distinctive with hits round circle display and no adjustable landing "shox" zone.


So from what I gather... Proform decided to ship the old Trainer 8.0 model instead of the Trainer 8.0 shown on Costco's site today. It's clear the unit I received is the older version of the 8.0 based on legacy photos of Costco inventory. LINK 2 is the unit I received in my home, and it seems to be the older design.

But, Proform says "you ordered a Trainer 8.0 and got an Trainer 8.0 treadmill ... what's the problem?" I feel this is kind of shady since Proform seems to have complete control to just rebadge model numbers whatever they want or offer concurrent models with different features under the same name.

I admit the differences between the two models isn't huge. But LINK 1 seems to be newer with the adjustable landing zone.

Anyway, the treadmill weighs 250 lbs, and I spent 4 hours assembling it. I'm not sure what to do next, and Costco.com/Online is having trouble resolving the issue since they can't get Proform on the phone. Costco is just the reseller and never had ownership of the inventory.

Thanks for listening and your thoughts on this issue!
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holeydonut
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Baldilocks
> bubble2 41,039 Posts
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emelvee
02-15-2020 at 12:56 PM.
02-15-2020 at 12:56 PM.
The most important specification for a treadmill is usually how many clothing items it can hold. Dontknow
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> bubble2 29 Posts
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holeydonut
02-15-2020 at 12:58 PM.
02-15-2020 at 12:58 PM.
Quote from emelvee :
The most important specification for a treadmill is usually how many clothing items it can hold.
This treadmill actually has what looks like a hanger rack between the two vertical supports. I bet I could squeeze 30 shirts on hangers onto this thing regardless if it's the old or new model.

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Joined Oct 2013
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> bubble2 3,556 Posts
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freshsqueezed
02-15-2020 at 01:11 PM.
02-15-2020 at 01:11 PM.
Tell them you had knee surgery in the past, and bought it for the Adjustable ProShox™ Cushioning which is clearly on the link at Costco. Let them send the exact model you bought with that adjustable cushioning, and demand that they also send someone to assemble for free as well.

Credit card dispute is an option too.
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Older than MLV
> bubble2 9,323 Posts
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VorlonFrog
02-15-2020 at 01:22 PM.
02-15-2020 at 01:22 PM.
Costco usually has quite a good customer satisfaction guarantee. Have you gone to the local club and talked with them about it?
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> bubble2 4,292 Posts
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fsyowad
02-15-2020 at 01:32 PM.
02-15-2020 at 01:32 PM.
What are the chances u really did order the unit u received? If they looked very similar on the Costco web page it could be an easy mistake.I say this because I have not heard the words "Costco" and "shady" spoken in the same sentence very often. People on the other hand can be very....well I don't want to say stupid, but maybe careless at times. At the least explain your issue to Costco...I would bet there is a pretty good chance they would make it right.
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holeydonut
02-15-2020 at 02:23 PM.
02-15-2020 at 02:23 PM.
Quote from fsyowad :
What are the chances u really did order the unit u received? If they looked very similar on the Costco web page it could be an easy mistake.I say this because I have not heard the words "Costco" and "shady" spoken in the same sentence very often. People on the other hand can be very....well I don't want to say stupid, but maybe careless at times. At the least explain your issue to Costco...I would bet there is a pretty good chance they would make it right.
I think in this case the product listed on Costco's site is just a product they are re-selling on behalf of Proform. So Costco.com has a "8.0" model treadmill for sale that has a blue LED screen and an adjustment for the landing zone while using the device.

Proform decides on their own that they have multiple "8.0" models and will ship whichever one is convenient for them. However, it appears they shipped an older model to me that is slightly different than advertised.

This is a pain only because the contraption weighs so much and is so unwieldy to dismantle and adjust. Costco doesn't have enough visibility into what happened since they merely took payment; they never owned the fulfillment or inventory.

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Jokester713713
02-15-2020 at 02:30 PM.
02-15-2020 at 02:30 PM.
Keep it, and move on with the rest of your life.
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Joined Aug 2003
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> bubble2 4,292 Posts
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fsyowad
02-15-2020 at 02:31 PM.
02-15-2020 at 02:31 PM.
This is why i don't have a treadmill. How do u move it. Also i almost broke my neck on one once.I stopped ....but it didn't. I remember flying off it like I was in a "Roadrunner" cartoon.
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Jokester713713
02-15-2020 at 03:44 PM.
02-15-2020 at 03:44 PM.
On average, 3 people a year die on treadmills.
And 9 out 10 Dentists recommend Trident gum.
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Last edited by Jokester173173 February 15, 2020 at 04:30 PM.
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Too cool for school
> bubble2 6,116 Posts
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ProfessorChaos
02-15-2020 at 06:56 PM.
02-15-2020 at 06:56 PM.
Quote from fsyowad :
This is why i don't have a treadmill. How do u move it. Also i almost broke my neck on one once.I stopped ....but it didn't. I remember flying off it like I was in a "Roadrunner" cartoon.

Do you have video?


Cause I'd pay good money to see that video. nod
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> bubble2 19,428 Posts
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Fallacy
02-18-2020 at 08:43 AM.
02-18-2020 at 08:43 AM.
Call your credit, start a dispute. You'll get a call back really quickly after that.
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