Around 8/10/20, forum members started reporting that some reps in Reward Center refused to submit the GC requests before 60 days of service. By 8/20/20, more and more reps are doing the same thing, even those who previously submitted requests between 35-45 days. AT&T is blatantly not honoring the "45 days" term, still stated on AT&T web site as of 8/20/20.
Info on requesting the $250 GCs - added 8/8/20 by hpham_53
Although the Terms of the deal say you'll receive an email around 45 days after activation to claim the GCs, so far nobody in this thread reported getting such email, no matter how long they waited.
To request your GCs:
* About 35-40 days after activation, go to https://rewardcenter.at
* If you get a rep that refuses to submit the GCs before 60 days, end the Chat and try again with another rep. Other reps will submit the GCs if account was active for 35 days or more. You can email the Chat transcript to yourself by clicking on the "envelope" icon on the Chat box.
* About 2-3 days after the rep submitted your GC requests, log into the Reward Center site above using your phone number and zip code. Your reward should be available for claiming. Repeat for each phone number.
* Log in again 1-2 days after claiming your GCs, it'll show whether or not they were approved and the estimated mailing date. So far, most people actually received the GCs in the mail on that date.
Deal seems dead. $250 no longer shows up on cart as of 5/7/20. Speak to Ecomm for confirmation first before placing an order.
Deal has been extended. New terms now say --
"Limit two Reward Cards per account."
However CSR said that I will get one card for each added line. I would think terms would be more accurate.
Hard pull for opening account as a new customer.
Must port in
To make this offer work, I believe you must have an unique phone/IMEI for each line, must insert SIM to phone so AT&T can recognize your BYOD phone IMEI.
may stack with CB and sweeten deal
Check number transfer eligibility: https://www.att.com/wireless/tran...ur-number/
Check wireless order status: 1-877-782-8870 or https://www.att.com/checkmyorder
Order stages:
We're working on your order - validating order in AT&Ts backend
In progress - believe at this point credit check has been done, ports may still be held up if shown as pending
(Partially) Shipped - self explanatory
Some have gotten cancelled orders due to AT&T not being able to verify information, especially for new customer accounts, even up to ~27 hours later. It may just be an AT&T issue of something not matching / some internal fraud algorithm kicking in.
After order submitted, call the ECOMM (e-commerce) backdoor number 866-267-4510 to confirm order with them personally to push order to go through verification on backend stage, then ask to transfer to credit department to double check you will pass verification manually, then check port status at att.com/port to see if you need to make corrections, if you are see that port is expect to complete, you are good to go.
NOTICE: ATT will not process and ship your order until they receive confirmation from old carrier to release your numbers to ATT.
ATT will eventually cancel your order if no action is taken to correct mistakes
Check AT&T porting status: https://www.att.com/port/ or 1-866-895-1097
If a line was submitted with incorrect porting information, (e.g. wrong PIN for me) it can be changed online at the porting status check above.
Porting Support: 1-888-898-7685 same function as the 1097 number
Check Reward status after submission with reward center: 1-800-675-8459
Possible workaround to open a new AT&T account if online order still fails if you follow every suggestions
Note: There may be a certain amount of time that a new AT&T account has to be open before you can make modifications (i.e. adding a new line) without issues. If someone confirms otherwise, delete this note from wiki.
second method don't seems to work, ppl said that their online order got cancelled despite opening first line in store.
1)
After you see that at least one of your online lines are added/pending on your account, cancel the line that is opened in store, no activation fee or full refund on activation fee if cancelled within 3 days of activation. The cost for first month's service will be prorated according to service days used. Usually no service fee if cancelled within 3 days of activation, AT&T has 14 days return policy, so I believe you are golden if canceling the in store line before 14 days of activation, either paying no fees or prorated fees. BTW, you can try to get ALL fees waived for this cancelled line by calling AT&T customer care. (YMMV?) Worst case would be you will pay $30 in store activation fee + prorated service charges by service days used for the AT&T in store line.
Phone hold times are long currently due to COVID-19 -- make sure the order details are accurate to avoid having to talk to a human.
Employee/University/student discounts (if offered), especially if staying with AT&T. Check eligibility with corporate e-mail here:
https://www.att.com/shop/wireless...coun
I recommend that do not upgrade your phone to take the device promo offer (if desired) until you actually receive the reward card. This $250 is a BYOD promo
Rebate Process URL: https://rewardcenter.at
-If your number was previously on AT&T, they will not send you a rebate afterwards. Got the runaround when talked to several CSR. Has to be a number that has NEVER been on AT&T before. This is blatantly false info. Don't know why it is even allowed in the wiki
3/8/2021 - Per telephone call to e-commerce number 866-267-4510, a former AT&T landline number is eligible for the offer. Update: Can now confirm that a former AT&T landline - first ported to Metro-by-T-Mobile five months ago - and subsequently ported to AT&T for this deal - was eligible for and received the $250 VISA reward.
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Any updates on when the TCB dollars are payable? Getting the rewards without paying a third month is decent, but with all the surcharges I think I need more of a sweetener to deal with all the hassles. Sprint got me for four months and stiffed me on $100 of referral/referee.
Dan
Dan
$485 divided by eight phone/months of service = $61 per month per phone. No credit pull on that one and enough hotspot data to put both lines to work.
Thx,
Dan
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My tireless steps:
1. TCB >> add ATT BYOD >> order cancelled (X3) == Called ATT ECOMM number on each instance (they mentioned order went through, reached out to credit check team to confirm that credit check went through successfully)
2. ATT Store >> New Account >> Success == Out of Store in 20 minutes with fully functioning new number and SIM (Same personal details as above, no credit check hiccups, etc)
3. TCB >> add ATT BYOD >> order cancelled (x2) == I tried to add additional number (port my actual number), same story as step 1. This time I was told to wait 2 weeks after I created ATT account before I can add another line
4. ATT Store >> add new line >> Success == Out of store in 20 minutes with successful port. The Rep had to call the credit processing center to provide additional information in order to complete the order.
4. ATT website >> add ATT BYOD >> order cancelled (x1) == this was 2 weeks later. same story as step 1 & 3.
I guess, I will have to skip the BYOD offer and just walk into the store to port my other 2 remaining lines.
Any insight from peeps here?
Had 5 H2O simcards, filled out the info at https://www.h2owireless
Net: $1250 - $316.78 (2 months service, including a missing autopay credit for the first month that they manually applied when I chatted earlier) - $5 H2O port out SIM cards - $1.88 (MO fees) + 5% CB paying AT&T w/ credit card ($15.83) = $942.17
Thanks OP and others! Might end up getting a small credit since I'm not completely done with the billing cycle this month. xD
I already have one Att line opened a month back and still waiting for the reward card. If I now add another line, will i be eligible for another visa card? What if I close the first primary line asap after receiving the 1st visa card.
EDIT: Just talked to chat rep and he mentioned that as per updated terms, now its only 1 visa card per account
My tireless steps:
1. TCB >> add ATT BYOD >> order cancelled (X3) == Called ATT ECOMM number on each instance (they mentioned order went through, reached out to credit check team to confirm that credit check went through successfully)
2. ATT Store >> New Account >> Success == Out of Store in 20 minutes with fully functioning new number and SIM (Same personal details as above, no credit check hiccups, etc)
3. TCB >> add ATT BYOD >> order cancelled (x2) == I tried to add additional number (port my actual number), same story as step 1. This time I was told to wait 2 weeks after I created ATT account before I can add another line
4. ATT Store >> add new line >> Success == Out of store in 20 minutes with successful port. The Rep had to call the credit processing center to provide additional information in order to complete the order.
4. ATT website >> add ATT BYOD >> order cancelled (x1) == this was 2 weeks later. same story as step 1 & 3.
I guess, I will have to skip the BYOD offer and just walk into the store to port my other 2 remaining lines.
Any insight from peeps here?
I just want to make sure I get the rebate still.
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