Around 8/10/20, forum members started reporting that some reps in Reward Center refused to submit the GC requests before 60 days of service. By 8/20/20, more and more reps are doing the same thing, even those who previously submitted requests between 35-45 days. AT&T is blatantly not honoring the "45 days" term, still stated on AT&T web site as of 8/20/20.
Info on requesting the $250 GCs - added 8/8/20 by hpham_53
Although the Terms of the deal say you'll receive an email around 45 days after activation to claim the GCs, so far nobody in this thread reported getting such email, no matter how long they waited.
To request your GCs:
* About 35-40 days after activation, go to https://rewardcenter.at
* If you get a rep that refuses to submit the GCs before 60 days, end the Chat and try again with another rep. Other reps will submit the GCs if account was active for 35 days or more. You can email the Chat transcript to yourself by clicking on the "envelope" icon on the Chat box.
* About 2-3 days after the rep submitted your GC requests, log into the Reward Center site above using your phone number and zip code. Your reward should be available for claiming. Repeat for each phone number.
* Log in again 1-2 days after claiming your GCs, it'll show whether or not they were approved and the estimated mailing date. So far, most people actually received the GCs in the mail on that date.
Deal seems dead. $250 no longer shows up on cart as of 5/7/20. Speak to Ecomm for confirmation first before placing an order.
Deal has been extended. New terms now say --
"Limit two Reward Cards per account."
However CSR said that I will get one card for each added line. I would think terms would be more accurate.
Hard pull for opening account as a new customer.
Must port in
To make this offer work, I believe you must have an unique phone/IMEI for each line, must insert SIM to phone so AT&T can recognize your BYOD phone IMEI.
may stack with CB and sweeten deal
Check number transfer eligibility: https://www.att.com/wireless/tran...ur-number/
Check wireless order status: 1-877-782-8870 or https://www.att.com/checkmyorder
Order stages:
We're working on your order - validating order in AT&Ts backend
In progress - believe at this point credit check has been done, ports may still be held up if shown as pending
(Partially) Shipped - self explanatory
Some have gotten cancelled orders due to AT&T not being able to verify information, especially for new customer accounts, even up to ~27 hours later. It may just be an AT&T issue of something not matching / some internal fraud algorithm kicking in.
After order submitted, call the ECOMM (e-commerce) backdoor number 866-267-4510 to confirm order with them personally to push order to go through verification on backend stage, then ask to transfer to credit department to double check you will pass verification manually, then check port status at att.com/port to see if you need to make corrections, if you are see that port is expect to complete, you are good to go.
NOTICE: ATT will not process and ship your order until they receive confirmation from old carrier to release your numbers to ATT.
ATT will eventually cancel your order if no action is taken to correct mistakes
Check AT&T porting status: https://www.att.com/port/ or 1-866-895-1097
If a line was submitted with incorrect porting information, (e.g. wrong PIN for me) it can be changed online at the porting status check above.
Porting Support: 1-888-898-7685 same function as the 1097 number
Check Reward status after submission with reward center: 1-800-675-8459
Possible workaround to open a new AT&T account if online order still fails if you follow every suggestions
Note: There may be a certain amount of time that a new AT&T account has to be open before you can make modifications (i.e. adding a new line) without issues. If someone confirms otherwise, delete this note from wiki.
second method don't seems to work, ppl said that their online order got cancelled despite opening first line in store.
1)
After you see that at least one of your online lines are added/pending on your account, cancel the line that is opened in store, no activation fee or full refund on activation fee if cancelled within 3 days of activation. The cost for first month's service will be prorated according to service days used. Usually no service fee if cancelled within 3 days of activation, AT&T has 14 days return policy, so I believe you are golden if canceling the in store line before 14 days of activation, either paying no fees or prorated fees. BTW, you can try to get ALL fees waived for this cancelled line by calling AT&T customer care. (YMMV?) Worst case would be you will pay $30 in store activation fee + prorated service charges by service days used for the AT&T in store line.
Phone hold times are long currently due to COVID-19 -- make sure the order details are accurate to avoid having to talk to a human.
Employee/University/student discounts (if offered), especially if staying with AT&T. Check eligibility with corporate e-mail here:
https://www.att.com/shop/wireless...coun
I recommend that do not upgrade your phone to take the device promo offer (if desired) until you actually receive the reward card. This $250 is a BYOD promo
Rebate Process URL: https://rewardcenter.at
-If your number was previously on AT&T, they will not send you a rebate afterwards. Got the runaround when talked to several CSR. Has to be a number that has NEVER been on AT&T before. This is blatantly false info. Don't know why it is even allowed in the wiki
3/8/2021 - Per telephone call to e-commerce number 866-267-4510, a former AT&T landline number is eligible for the offer. Update: Can now confirm that a former AT&T landline - first ported to Metro-by-T-Mobile five months ago - and subsequently ported to AT&T for this deal - was eligible for and received the $250 VISA reward.
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Today I received an email that's supposed to be from AT&T but it went straight to my Spam mailbox. Basically, it was saying that AT&T will be upgrading their system (which is true) and my devices with these two phone numbers are not compatible and need to be upgraded. The language of the email is not quite "business like", the sending email address is suspicious, and when I hovered the mouse over some of the "click here" points in the email they showed suspicious links. So I'm pretty sure it's a phishing email, especially since I already closed the account that had those two lines.
Those two phones numbers and my email address were together only in my order with AT&T, or my AT&T account. I'd think my AT&T account should have been harder to hacked into than the order site or the "order shipped" email from AT&T.
Be careful folks.
Don't know why , but I was unable to add two lines to shopping card, tried several time, only one line could be added, it let me check number 's eligibility , but nowhere I could add it. could anyone shows me how, thanks.
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If you plan to stay longer, then it's a wash between TCB and BF (Raku doesn't offer cb for lines with the $250 offer). BF has a rate of $50/line. TCB shows an "Improved Offer" of $100/line, but believe me they will track at only $50/line. Like I mentioned before, I placed the order for my acct#2 on 5/22 when they were running the Memorial Weekend Double Cash promo of $150/line and they still only track $100 for my order with 2 lines. See attachments.
Today I received an email that's supposed to be from AT&T but it went straight to my Spam mailbox. Basically, it was saying that AT&T will be upgrading their system (which is true) and my devices with these two phone numbers are not compatible and need to be upgraded. The language of the email is not quite "business like", the sending email address is suspicious, and when I hovered the mouse over some of the "click here" points in the email they showed suspicious links. So I'm pretty sure it's a phishing email, especially since I already closed the account that had those two lines.
Those two phones numbers and my email address were together only in my order with AT&T, or my AT&T account. I'd think my AT&T account should have been harder to hacked into than the order site or the "order shipped" email from AT&T.
Be careful folks.
I submitted a 2-line order for acct #3 (daughter's name) on Sunday afternoon. I used two Boost numbers bought on Ebay, because I already ported my 3 Sprint numbers to H2O two weeks ago (poor planing on my part).
The status changed to In Progress around 9pm Sunday. I kept checking the status and there was no change. I was getting nervous because the longer it kept dragged out the higher chance that it would be cancelled.
About 9pm today, I checked and it showed one SIM was ready for shipping while the 2nd one was showing "Pending Port Approval". I went through this before with my acct #1 because the Ebay seller got the info for two lines mis-matched. So I went to the Port Status site to check. Sure enough, it said the carrier account number for the 2nd SIM was wrong. I checked the info on my screenshots against what the Ebay seller provided me. I had fat-fingered one number, typed a "0" instead of a "9". I resubmitted the info and it went through. The port status said both numbers should be completed at noon tomorrow. That means the order should be shipped tomorrow evening and delivered on Thursday.
I submitted a 2-line order for acct #3 (daughter's name) on Sunday afternoon. I used two Boost numbers bought on Ebay, because I already ported my 3 Sprint numbers to H2O two weeks ago (poor planing on my part).
The status changed to In Progress around 9pm Sunday. I kept checking the status and there was no change. I was getting nervous because the longer it kept dragged out the higher chance that it would be cancelled.
About 9pm today, I checked and it showed one SIM was ready for shipping while the 2nd one was showing "Pending Port Approval". I went through this before with my acct #1 because the Ebay seller got the info for two lines mis-matched. So I went to the Port Status site to check. Sure enough, it said the carrier account number for the 2nd SIM was wrong. I checked the info on my screenshots against what the Ebay seller provided me. I had fat-fingered one number, typed a "0" instead of a "9". I resubmitted the info and it went through. The port status said both numbers should be completed at noon tomorrow. That means the order should be shipped tomorrow evening and delivered on Thursday.
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