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Forum Thread

Walmart sent 2 items and didn’t charge

73 10 June 16, 2020 at 01:22 PM
I ordered something off of walmarts website and received the notification on my phone that my card was charged a few hours later. 5 days later I get the item, along with an extra one, at my door. Both had the same shipping stickers and numbers attached to them and were in their own boxes.

I double checked the order history and confirmed I only ordered 1. The history also had my card as the payment methods still.

I also checked my credit card app and saw that there was no charge from Walmart now. Not even in pending. I called my card company and asked if they saw anything for this amount around that date and they said no.

So I got 2 ~$200 items for "free" as of right now. What are the next steps I should take or watch out for? It's a really weird situation.
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MV13
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Joined Jan 2010
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ProfessorChaos
06-16-2020 at 02:05 PM.
06-16-2020 at 02:05 PM.
Chances are reasonable they'll catch the error and charge you for one at some point, though you might get it for free.

If it was a $5 or less item, I think I'd just forget about it since the hassle of returning and restocking wouldn't be worth it to you or Walmart. For a $200 item, I'd contact Walmart and arrange to return one of them at Walmart's expense.

Cheers!
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Hawk2007
06-16-2020 at 03:00 PM.
06-16-2020 at 03:00 PM.
Amazon has done that to me.... and no, they never caught the error nor charged.

To be fair, It was like a $10 item and it was a quantity of like 20 pairs.... Amazon Warehouse "Good" or "Like New" condition... just repackaged.... and the first package was short of the 20 pairs... The second package was also slightly short as well. But, the two of them together made more than 20 pairs so I called it even.

The weird thing was that the order had UPS tracking (before Amazon's own delivery service) to my address, but the package arrived via FedEx... I thought that was a bit odd.... and then, maybe 30 minutes later, the UPS guy shows up and at that point Amazon finally declared my order delivered.
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DC
06-16-2020 at 03:03 PM.
06-16-2020 at 03:03 PM.
If you only ordered and paid for 1, and they sent 2, it's their fault and their problem.

If all your paperwork shows "1", then no big deal.
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fsyowad
06-16-2020 at 03:43 PM.
06-16-2020 at 03:43 PM.
Sears did this with a expensive AV mount from a 3rd party seller. I notified them about it and they wanted me to ship the xtra one back but they never sent a shipping label. It was huge and probably weighed over a 100 lbs. I think I placed half a dozen calls to Sears and their marketplace seller, but their system couldn't manage to send a label. I eventually gave up and the Sears Indian operators still kept calling for a month....but still no label. I still have the unopened mount in my garage.
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Iaaaiws
06-16-2020 at 04:05 PM.
06-16-2020 at 04:05 PM.
Quote from DC :
If you only ordered and paid for 1, and they sent 2, it's their fault and their problem.

If all your paperwork shows "1", then no big deal.
Unless I'm reading it wrong it sounds like the card never got charged for either item.
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ProfessorChaos
06-16-2020 at 04:24 PM.
06-16-2020 at 04:24 PM.
Quote from fsyowad :
Sears did this with a expensive AV mount from a 3rd party seller. I notified them about it and they wanted me to ship the xtra one back but they never sent a shipping label. It was huge and probably weighed over a 100 lbs. I think I placed half a dozen calls to Sears and their marketplace seller, but their system couldn't manage to send a label. I eventually gave up and the Sears Indian operators still kept calling for a month....but still no label. I still have the unopened mount in my garage.

There ain't no cure for stupid.

I agree with you, I wouldn't pay to ship it back, especially at 100lbs.
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komondor
06-16-2020 at 05:38 PM.
06-16-2020 at 05:38 PM.
I have had this happen with Amazon and I have always contacted them about the double shipment. I have also contacted them about missing or damaged shipments. I have been told to keep expensive items and they have sent me shipping labels for cheap items.

I always play fair with any vendor and expect them to play fair with me.
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fsyowad
06-16-2020 at 06:15 PM.
06-16-2020 at 06:15 PM.
Quote from ProfessorChaos :
There ain't no cure for stupid.

I agree with you, I wouldn't pay to ship it back, especially at 100lbs.
After the fourth or fifth call i told them I should charge them for storage...
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