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benenavi 1.1M Views
Jun 25, 2020 9:27 PM

T-Mobile Offer: Existing Single-line or New Customers: Get a 3rd Line

Free

via Monthly Bill Creditsat T-Mobile
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Update: This popular deal is still currently available.

T-Mobile offers Existing Single-line or New Customers a 3rd Line for Free (exclusions may apply) via Monthly Bill Credits. Thanks benenavi

Note, qualifying credit and Essentials, Magenta or Magenta Plus plan required. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines.

Editor's Notes

Written by CChoiVA
  • Offer valid for a limited time. Limit 1 offer per account.
  • Refer to the forum thread for additional deal discussion.

Original Post

Written by benenavi
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
Update: This popular deal is still currently available.

T-Mobile offers Existing Single-line or New Customers a 3rd Line for Free (exclusions may apply) via Monthly Bill Credits. Thanks benenavi

Note, qualifying credit and Essentials, Magenta or Magenta Plus plan required. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines.

Editor's Notes

Written by CChoiVA
  • Offer valid for a limited time. Limit 1 offer per account.
  • Refer to the forum thread for additional deal discussion.

Original Post

Written by benenavi

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+539
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5.5K Comments

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Jun 27, 2020 5:03 AM
2.3K Comments
Joined Jul 2012
tobago_88Jun 27, 2020 5:03 AM
2.3K Comments
Quote from vsiev View quoted comment :
Got off the phone with the 844 -233-6088 rep and she was at first stated I wasn't eligible and then checked with someone and stated I was. The rep said the new line I added is eligible for the 2020 Line on Us Promo 3 and that the line is already tied to the promo (not showing though in my account on the web). I ask her to notate what she said on my account. I then tried to call 611, but it stated I had to call back later (probably closed now). I then informed t-force via twitter and this is his reply:

T-Force: I'm really sorry to hear you're getting back and forth answers on this. I'm one of the leaders here on social media helping on since we're seeing so many requests about this. I have spoken with our promotions team and confirmed that the 10SCFM4 plan is not eligible for the free line promotion.

The options today would be to migrate to an eligible plan to keep the free line offer or to remove the line to avoid any charges on future billing.

We do recommend that you work with just representative on your account at the time. This way we can eliminate confusion.

I will be standing to help should you need any more support. Thank you!

9:25 PM
Me: Thanks. Charlene who was my rep stated that the new line I added today is eligible for the 2020 Line on Us Promo 3 and it was already tied to the promo (no promotion showing on the account yet though). She stated that it will be 0 dollars and she texted me her name and rep # for future piece of mind. I also asked her to notate that in my account to make sure there is no surprises later.

9:28 PM
T-Force: I appreciate you letting me know.

I do have to advise you that the provided information is not accurate and the line will be charged. I would strongly recommend one of the options I have provided you with today.

I will also make sure to reach out to my teammates to ensure they are updated on the promotion information so that we can correct this for the future.

Thank you!

NOTE: The options he provided :
1. We could move you to our eligible plan 10SCFM4L - I'm checking now to see what the price difference would be and if there would be any impacts to established promotions on the account.

or

2. We could remove the new line that was added. There would be no charges on the account and it would not impact the billing going forward.
What plan do you have? Would your plan go back to normal just by removing the line? Did you have any other free lines?
Jun 27, 2020 5:05 AM
168 Comments
Joined Nov 2018
SlickRick4946Jun 27, 2020 5:05 AM
168 Comments
Quote from SiennaLadybug1174 View quoted comment :
The promo for existing member is if you have a least two lines, you can just add one free line. TMobile Magenta, One, Essentials, and Simple Choice qualify. Military and Senior rate plans don't qualify.
I literally just got off the phone with an offshore rep who first told me that I could not get the promo because I had more than two lines and there was a max of 2 lines for the promo. Then she told me it was only for new customers who were adding 3 lines. She would not budge. This was also the same rep that was telling me screen burn was covered under accidental damage and not mechanical breakdown.
Jun 27, 2020 5:07 AM
1.8K Comments
Joined May 2017
RespectMyAuthoritayJun 27, 2020 5:07 AM
1.8K Comments
Quote from tobago_88 View quoted comment :
Has anyone with the Simple Choice North America 10GB with Family Match plan received the text confirming the promotional line has been added and does it show up on your online account?
I haven't got any. Three different reps (2 on chat and 1 on 611) other than the one who processed my request said my promotion was good and nothing to worry. Still don't see anything on my account nor have I got a text. Waiting. I am supposed to get free line on a 4 for 100 simple choice plan with a one plus 8 for 50% off by bill credit. So technically speaking , my bill should go up by about 15 $ and I should get a new line with new phone.
Jun 27, 2020 5:09 AM
1.5K Comments
Joined May 2018
vaiof1Jun 27, 2020 5:09 AM
1.5K Comments
Quote from Thcst8 View quoted comment :
Simple choice here
4 paid lines
2 free lines

Got a free line and 50% off Xs
Are you sure on the XS? the FAQ says only Magenta plans qualify, not Simple Choice.
https://www.t-mobile.com/content/...0-off.html

Quote from stuff123 View quoted comment :
I thought only iPhone deal for Simple choice was iPhone SE 50% off, is iPhone XS also eligible for 50% off wih new line for Simple Choice plan?
The website says only Magenta qualifies for the 50% off XS>
Jun 27, 2020 5:09 AM
2.3K Comments
Joined Jul 2012
tobago_88Jun 27, 2020 5:09 AM
2.3K Comments
Quote from RespectMyAuthoritay View quoted comment :
I haven't got any. Three different reps (2 on chat and 1 on 611) other than the one who processed my request said my promotion was good and nothing to worry. Still don't see anything on my account nor have I got a text. Waiting. I am supposed to get free line on a 4 for 100 simple choice plan with a one plus 8 for 50% off by bill credit. So technically speaking , my bill should go up by about 15 $ and I should get a new line with new phone.
Do you know what plan yours is? I just checked mine is 10SCFM4. It's been about 9 ish hours and I still haven't gotten the confirmation. OP told me theirs took over 10 hours and T-Mobile reps said it could take a full 24 hours. It's just weird majority received it 1-3 hours. I'm starting to believe T-Force and maybe my plan isn't eligible and that's why it hasn't shown. I have a free line on the account too and was told that makes you ineligible. *confusion*
Jun 27, 2020 5:11 AM
4.7K Comments
Joined Dec 2010
needgeechJun 27, 2020 5:11 AM
4.7K Comments
Thanks for the heads up OP! Was able to join TMO last night right before closing at Costco, get some $270 A71's and the 3rd line on us and activated shortly after i got home. Was able to get the Free Line today.

Still waiting on my Sprint 5 for $100 (130 after taxes) $300 BYOD rebates to come in, and have to pay for service thru 08/09. . .needed a phone or two anyways as we have two limping. I didn't do TMO bill credits as if Sprint ends up being better, for me, grandfathered wise after merger transition, I will stay with that plan. But I only need 4 lines now an $120 is cheaper than $130, with the possibility of another free line in the future, or wearable etc. Guess I will decide first week of August.

But if I had missed out on one of these 2 free lines, I wouldn't have bothered. So, thanks again!!!!
Last edited by needgeech June 26, 2020 at 10:13 PM.
Jun 27, 2020 5:13 AM
1.1K Comments
Joined Aug 2007
dishguyJun 27, 2020 5:13 AM
1.1K Comments
fyi, info from rep
Quote :
Awesome! For free line credit, Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

You will receive a text message within 24 hours of qualification confirming your enrollment into the promotion.

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Jun 27, 2020 5:14 AM
387 Comments
Joined Nov 2013
BOOMGOESTHEDYNAMITEJun 27, 2020 5:14 AM
387 Comments
Quote from CanesFan View quoted comment :
I think there is a confusion between the T-Mobile ONE plans when people are talking about them. Apparently there is a regular T-Mobile ONE plan and a T-Mobile ONE Plus plan, at least this is what the rep through messaging was telling me. She stated that my T-Mobile ONE Plus plan is a promotional plan that only allows a max of 3 lines.

I don't know if that's true (other have mentioned the same thing) or if this rep just wanted to move me to the newer plans. She even stated that I can keep my promo features like 10GB hotspot, HD video, and international data at the faster speeds if I moved to the newer plan. I didn't trust her on the features, plus it was going to cost me $16 extra per month for that 'FREE' line to be added at the end of it all, so I passed.

Still trying to chat with T-Force to see if I get a different answer. I don't really need the extra line but I'll take it if it's FREE.
100% true what the rep told you. The plan is called TMO One All In Promo w/ Free One Plus Promo. The plan they had to change me to is Tmobile One Regular w/ free Netflix (and still Free One Plus Promo, kick back, hookup, free line on us 2017 all intact). I did this earlier this AM and all discounts posted on my account instantly while on the phone w/ rep. $16 increase in my plan for a 4th line ... hahaha so much for free, but it's ok I have wanting to get out of this Tmobile All In Promo for a while since it's quite imcompatible w/ a lot of deals in the past. New Tmobile One Plan offers "free" Netflix to ease the pain plus in the future I will be able to take more advantage of good phone or plan promos now that I'm out of that "3 lines max" Tmobile One All In from 2017 plan.
Last edited by BOOMGOESTHEDYNAMITE June 26, 2020 at 10:19 PM.
Jun 27, 2020 5:14 AM
1.2K Comments
Joined Jul 2018
rastatechJun 27, 2020 5:14 AM
1.2K Comments
Looks like they have reduced hours due to SARS-CoV-2 and are closed now, I will try again tomorrow.
Jun 27, 2020 5:15 AM
5K Comments
Joined Sep 2005
ugabugaJun 27, 2020 5:15 AM
5K Comments
Anywhere easy to find out if our plan is All in One? Doesn't sound familiar to me as I have 4 paying lines on OnePlus promo with hookup, kickback, insider, etc an tax included.

Don't wanna mess plan up for extra line don't really need but will take it if not too messy

Don
Jun 27, 2020 5:21 AM
45 Comments
Joined Sep 2017
SelsiousJun 27, 2020 5:21 AM
45 Comments
Any possible way How to get free phone and with free line offer with out tradein and i have other network sim to port.
I am in plan of megenta plus (3+1 free) already.
Jun 27, 2020 5:26 AM
45 Comments
Joined Sep 2017
SelsiousJun 27, 2020 5:26 AM
45 Comments
Quote from bryanmeow View quoted comment :
Same here, not sure how ppl port in Google Voice number
How do i get this free iphone. Can someone pls
Jun 27, 2020 5:29 AM
349 Comments
Joined Oct 2013
iamthecheapestgamerJun 27, 2020 5:29 AM
349 Comments
Does this work for the $15 prepaid plan (i.e. 2 lines @ $15 each and 3rd voice-only line free)?
Jun 27, 2020 5:31 AM
4.3K Comments
Joined Jun 2006
John_WickJun 27, 2020 5:31 AM
4.3K Comments
T-Force reached out to me with this

If you're a 'Do-it-Yourself'er, you can add the line on http://my.t-mobile.com, or in your T-Mobile App. Just open the app, go to "Shop", then select "add a line" and it'll walk you through the rest! If you prefer http://my.t-mobile.com, just login and click "Bill" at the top, then click "Add a person or device to my account" at the bottom. It may still list the "regular" AAL cost while checking out, but as long as you're eligible, it's 100% free. Doing it yourself will also save you $20!

So you only need to reach out to them to check if your current plan qualifies. If it does and you have the option to do everything online. That would be your best bet. Not to mention you don't get charged the $20 fee.

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Jun 27, 2020 5:34 AM
2.9K Comments
Joined Jul 2017
quantecipherJun 27, 2020 5:34 AM
2.9K Comments
Quote from Tidal_Dreams View quoted comment :
Does this work for the $15 prepaid plan (i.e. 2 lines @ $15 each and 3rd voice-only line free)?
No, postpaid only.

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