Caveat Emptor: 3 Day Return Policy
Warranty and Return Policy from Viofo.com:
From the date of purchase on, all cameras are covered by one year warranty, all accessories are covered by 3 months warranty.
You could contact the store where place order firstly, if they cannot help you out, then please contact us for further support.
VIOFO also have Product Registration Program to help customers extend warranty by 6 months, once registered, the warranty time will extend from 12 months to 18 months.
We're always listening to our customers because we want ownership of VIOFO dash cameras to give the absolute best experience available. It is our utmost duty to provide top quality products with fantastic warranty coverage, the highest level of customer service and great technical support.
If you have any questions, comments or suggestions, simply follow below options to contact us.
If our tech support team is unable to successfully troubleshoot your camera issue, we will issue you an RMA (Return Merchandise Authorization) number and instructions.
Return Instructions:
DOA (Dead on arrival) items
If the product (except for DIY kits) has arrived broken, please contact us within 3 days from the day you received it.
About unsatisfactory products
If you are not satisfied with your purchase, you can return it within 3 days from its delivery date to receive a refund of your purchase minus the shipping fees or an exchange. You will have to pay the shipping fees both ways if the reason is not related to our mistake. Please ensure to return the item with its original packaging and in the same conditions in which you received it.
Within 90 days
If there are any product quality problems which are not caused by artificial factors such as dis-assembly, misuse, drops or falls, water damage, unofficial firmware, software modifications or any others causes of damage, we will cover the return shipping fees based on the shipping receipt you will provide only if these charges are worth less than US$40.
After 90 days from shipment
To Request an RMA (Return Merchandise Authorization) number from VIOFO Support, contact us here. VIOFO will provide you with a RMA form. Package products along with a copy of the RMA form.
Write the RMA number on the outside of the box and send to the address provided by us in our RMA email. RMA items must be returned 15 days for the date the RMA was issued.
We will provide replacements for cameras that have manufacturer's defects. Buyer is responsible for shipping the products back to us.
Returns / replacements after 90 days may be subject to shipping, repair or replacement costs.
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Top Comments
Word of warning - I discovered this after not driving for a few weeks during the pandemic early days - if you have parking mode set up (you have to tap into an "always on" and an "only on when car is on" fuse) - you can drain your battery, even if you have the voltage block thing set up.
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206 Comments
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https://www.viofo.com/en/content/...nty-policy
They are selling the A129 Pro 4k Duo for $250 not $200 like viofo.com. Otherwise I would go definitely with Adorama.
https://www.viofo.com/en/content/...nty-policy
Thanks, I was trying to find that. There are a lot of redflags so far making me pass on this deal. Website is down, the site is leaking user data, and this return policy. Wish they had this deal through amazon too.
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What would you recommend instead of this one?
Viofo is highly recommended by several sites, I think that is why the website is getting hammered and slickdeal is on top of this.
Viofo is highly recommended by several sites, I think that is why the website is getting hammered and slickdeal is on top of this.
Yi and Anker will have much better firmware support.
If you think that Viofo's own website providing OTHER CUSTOMERS DATA and crashing doesn't forecast software quality issues, then go buy it.
I checked the wiring to make sure that I do have one hooked into ACC and the other in an always-on, and this is confirmed by the behavior of the camera when the car is on vs. off.
Maybe I have a faulty cutoff switch, I dunno.
See below for a description of the widely documented hardware and software failures on Viofo's V1 and V2 A119.
A119 of any nature is Chinese made, and this is expected from them. However, 2 failure to record faults are pretty big deals, and should never have left the factory.
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