Caveat Emptor: 3 Day Return Policy
Warranty and Return Policy from Viofo.com:
From the date of purchase on, all cameras are covered by one year warranty, all accessories are covered by 3 months warranty.
You could contact the store where place order firstly, if they cannot help you out, then please contact us for further support.
VIOFO also have Product Registration Program to help customers extend warranty by 6 months, once registered, the warranty time will extend from 12 months to 18 months.
We're always listening to our customers because we want ownership of VIOFO dash cameras to give the absolute best experience available. It is our utmost duty to provide top quality products with fantastic warranty coverage, the highest level of customer service and great technical support.
If you have any questions, comments or suggestions, simply follow below options to contact us.
If our tech support team is unable to successfully troubleshoot your camera issue, we will issue you an RMA (Return Merchandise Authorization) number and instructions.
Return Instructions:
DOA (Dead on arrival) items
If the product (except for DIY kits) has arrived broken, please contact us within 3 days from the day you received it.
About unsatisfactory products
If you are not satisfied with your purchase, you can return it within 3 days from its delivery date to receive a refund of your purchase minus the shipping fees or an exchange. You will have to pay the shipping fees both ways if the reason is not related to our mistake. Please ensure to return the item with its original packaging and in the same conditions in which you received it.
Within 90 days
If there are any product quality problems which are not caused by artificial factors such as dis-assembly, misuse, drops or falls, water damage, unofficial firmware, software modifications or any others causes of damage, we will cover the return shipping fees based on the shipping receipt you will provide only if these charges are worth less than US$40.
After 90 days from shipment
To Request an RMA (Return Merchandise Authorization) number from VIOFO Support, contact us here. VIOFO will provide you with a RMA form. Package products along with a copy of the RMA form.
Write the RMA number on the outside of the box and send to the address provided by us in our RMA email. RMA items must be returned 15 days for the date the RMA was issued.
We will provide replacements for cameras that have manufacturer's defects. Buyer is responsible for shipping the products back to us.
Returns / replacements after 90 days may be subject to shipping, repair or replacement costs.
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Top Comments
Word of warning - I discovered this after not driving for a few weeks during the pandemic early days - if you have parking mode set up (you have to tap into an "always on" and an "only on when car is on" fuse) - you can drain your battery, even if you have the voltage block thing set up.
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206 Comments
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after reading their policy i no longer want it through any reseller. if this was anker or rovpower i wouldn't think twice i know i pay 10% for product 90% for customer service and that 10% worth of product is actually good quality (generally speaking, compared to other low end brands), but this.... arghhh no way! not even if amazon has extended return. i just don't want to deal with this company.
my garmin mini draws 1A (1000mA). Battery is rovpower 15,000mA. i'd say 12-15 hours. depending on other conditions like temperature. this viofo draws 3A i think, so you'd need a powerbank that can output at least 3+A. I'd get more than 3A capable battery. My garmin doesn't detect parking mode without hardwire kit so it just records as usual. this viofo may work the same way. only detects power mode when hardwired. i'm not sure.
Yi and Anker will have much better firmware support.
If you think that Viofo's own website providing OTHER CUSTOMERS DATA and crashing doesn't forecast software quality issues, then go buy it.
Do you have any experience with Rexing?
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In for a Viofo A129 Pro Duo for $200. Thank you to the OP. I've been waiting for this deal since June. Back in June, Amazon and, I think, Blackboxmycar followed suit. As of now, only Viofo is offering this deal. No sales tax saves money, though.
I had no issues with the website as of 1:30 PM MST.
I'm guessing that WheelaDealer above works for Blackvue or Thinkware. ;-)
In for a Viofo A129 Pro Duo for $200. Thank you to the OP. I've been waiting for this deal since June. Back in June, Amazon and, I think, Blackboxmycar followed suit. As of now, only Viofo is offering this deal. No sales tax saves money, though.
I had no issues with the website as of 1:30 PM MST.
I'm guessing that WheelaDealer above works for Blackvue or Thinkware. ;-)
To anyone waiting to pull the trigger, this is probably the best cam under $300. Does it have problems? Of course but those problems are worse with anker, aukey, yi. If you wanna know what issues each of these dash cams have, sort the Amazon reviews by 3 stars.
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These do get hot so use endurance or other hearty microsd
In for a Viofo A129 Pro Duo for $200. Thank you to the OP. I've been waiting for this deal since June. Back in June, Amazon and, I think, Blackboxmycar followed suit. As of now, only Viofo is offering this deal. No sales tax saves money, though.
I had no issues with the website as of 1:30 PM MST.
I'm guessing that WheelaDealer above works for Blackvue or Thinkware. ;-)
I'm feeling very tempted on going with this one for $80 instead of the Viofo.
https://www.amazon.com/gp/product/B08GC88JBH/
Although this one looks like was literally put together by a group of highschool students on their spare time. PC software is located on github, tech support email is a @hotmail.com address, and there is no website to be found. But real 4k camera with rear camera included for $80 sounds super tempting jejejeje. Oh man, buy shady product from Amazon for cheap and with actual free return refund policy or the more popular Viofo one from shady data leaking website for $200.
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