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Touch_HW in charge
Hello. I am in charge of Touch HW.
We apologize for any inconvenience related to the touch phenomenon of the Galaxy S20 FE product.
S20 FE's touch function-related malfunctions were improved, and the improved SW was issued on October 21st, butit was understood as a request for additional improvement.
We are preparing to update additionally improved SW as soon as possible.
Please always update the S/W to the latest version and use it, andfor any insufficiency related to the game that you think needs improvement , please register an error as follows.
After registering an error, please comment with a simple comment on the registered content.
Information on sending errors※ Shortcut link to sending errors: https://www.samsungmembers.com/ -> Please attach the screen recording at the time of the problem. -> When extracting the terminal log, please be sure to check the'Log transmission complete' notice at the top before exiting.
Accurate analysis is possible only when the problem point is known, so even if it iscumbersome, please record the screen at the time of the problem.2nd Post from the same guy
Hello. I am in charge of Touch HW.___________________________________________________________
We apologize for the inconvenience even after the S20FE touch related SW update.
We will be able to improve the part you mentioned through SW update.
We ask for your understanding that it takes time for improvement and verification so that there are no other problems.