HP 17z-ca300 Laptop: Ryzen 5 4500U, 17.3" 1600x900, 12GB DDR4, 256GB SSD Expired

hi which CC has 5% ? TIA

No option for backlit keyboard. I'll pass.

Honestly, as good as the price appears, I dealt with a simple change order with HP yesterday. That was enough to tell me, I don't EVER want to have to deal with HP regarding warranty issues or anything that doesn't benefit them. Horrible customer service. It's designed to wear you down, so you just go away. Otherwise, I'd be all over this, or the deal from last night. I just wanted to make a change to the order. After my ordeal, I just cancelled the order, they are that bad. WORD! FYI

You have to consider what is going on. HP is having many sales during Black Friday while dealing with Covid in which a lot of employees are working from home & I'm sure probably new hires without experience. I have had nothing but good experiences with HP with ordering & warranties that they went out of their way.

Hah. I'm still slightly traumatized from yesterday's debacle. I learned 2 hours after my order that I apparently didn't select backlit keyboard. ($0 price difference) No way to cancel or change my order since it moved to "processing". Their website makes it seem as if the ship has sailed even though it probably won't go into build for like 3 more weeks. (Says estimated ship date 12/22)

I'm a touch typer so it doesn't really matter to me too much, but my child would prolly find it useful.

I debated back and forth whether to add more potential insult to injury by ordering another one and planning on returning one... but ultimately decided I didn't want to invite my risk and pain.

No doubt Black Friday had a huge effect on service. But HP is usually a few steps behind others such as Dell for example. Just a few steps. But what is going on here and now although attributable in large part to Black Friday, is still the responsibility/fault of HP. The customer bears none of that responsibility. HP knew they were offering deals for Black Friday and should have planned for it. It was not an exaggeration when I stated it took roughly 3 hours to cancel. In part because I didn't even have an order number for almost an hour. HP was VERY efficient in billing my credit card almost immediately. But still took roughly 3 hours to cancel, even after I had an order number. Do you really believe none of the roughly 6 people I was passed too had the ability to simply cancel the order? I don't. And if that was the case, again it was HP's own mistake. Seems the only thing they were efficient was billing that credit card immediately. HP was also very good at changing the price and standard/options offered after the popularity of the offer took off. They just couldn't get that customer service or cancellation done. How convenient? No, HP was able to do the things that benefited them. The good of the customer wasn't even on the list. Combine this with the fact is seems many people experienced the same exact thing. I believe it was all part of the model HP felt would work best. If HP has always done great for you, I'm sincerely happy for you, but I think you are in the minority. Intent is always important to me, and I think HP's intent was never honorable these last few days.

Can the motherboard handle 32 GB of RAM ?

I'm wondering the same thing... Anyone know if memory can be switched out for (2) 16 GB sticks?