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Jetson Bolt Pro Folding Electric Bike - $299.99

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Joined Jun 2020
L2: Beginner
> bubble2 72 Posts
OrangeHalibut604
02-18-2021 at 09:45 PM.

Our community has rated this post as helpful. If you agree, why not thank OrangeHalibut604

02-18-2021 at 09:45 PM.
Avoid jetson like the plague, they literally have the worst customer service on the planet. Replacement parts are non existent, just keep telling you 6-8 weeks and I called for over 2 months straight. The only redeeming quality about this is Costco but there is only so much they can do.
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Joined Jan 2014
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ben2014
02-18-2021 at 09:55 PM.
02-18-2021 at 09:55 PM.
Quote from OrangeHalibut604 :
Avoid jetson like the plague, they literally have the worst customer service on the planet. Replacement parts are non existent, just keep telling you 6-8 weeks and I called for over 2 months straight. The only redeeming quality about this is Costco but there is only so much they can do.

Worst case you return it for a full refund - what do you mean "there's only so much they can do"?
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Joined Jun 2020
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> bubble2 72 Posts
OrangeHalibut604
02-18-2021 at 10:01 PM.
02-18-2021 at 10:01 PM.
Quote from ben2014 :
Worst case you return it for a full refund - what do you mean "there's only so much they can do"?

They do have a generous return policy but when my bike was run over I just wanted jetson to help me fix it. I'm just saying if something goes wrong and you're outside Costco's return policy jetson will not help you.
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Joined Jan 2014
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> bubble2 194 Posts
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Original Poster
ben2014
02-18-2021 at 10:05 PM.
02-18-2021 at 10:05 PM.
Quote from OrangeHalibut604 :
They do have a generous return policy but when my bike was run over I just wanted jetson to help me fix it. I'm just saying if something goes wrong and you're outside Costco's return policy jetson will not help you.

Thanks for your input. I just bought the bike and am relying on the Costco return policy. Is this item not covered by Costco's unlimited return policy?
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Joined Jun 2020
L2: Beginner
> bubble2 72 Posts
OrangeHalibut604
02-18-2021 at 10:11 PM.
02-18-2021 at 10:11 PM.
Quote from ben2014 :
Thanks for your input. I just bought the bike and am relying on the Costco return policy. Is this item not covered by Costco's unlimited return policy?

I have no idea maybe it's considered an electronic? So maybe 90 days?
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Joined Dec 2020
L2: Beginner
> bubble2 69 Posts
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alseTrewoP
02-18-2021 at 11:55 PM.
02-18-2021 at 11:55 PM.
Amazon reviews point out that there is NO support
so be aware
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Joined Sep 2010
L6: Expert
> bubble2 1,303 Posts
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sandamn12
02-19-2021 at 09:06 AM.
02-19-2021 at 09:06 AM.
Quote from ben2014 :
Thanks for your input. I just bought the bike and am relying on the Costco return policy. Is this item not covered by Costco's unlimited return policy?

At very least should get 3 years warranty if you paid for it with Citi Costco VISA. Worse case make claim through them.
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Joined Sep 2007
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> bubble2 255 Posts
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jsupreme23
02-19-2021 at 11:05 AM.
02-19-2021 at 11:05 AM.
I bought two as Christmas gift for my kids last year. We love them and they work great. Can't speak for longevity obviously but right now it's getting my kids out of the house more so that's a win for us. They literally use these bikes everyday. I did have issues with the rear brakes on one of them. Contacted jetson and was assisted right away. They offered to send out the parts if needed but I figured out the issue and all is good.
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Joined Apr 2017
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guardianx99
02-19-2021 at 11:06 AM.

Our community has rated this post as helpful. If you agree, why not thank guardianx99

02-19-2021 at 11:06 AM.
U wreck ur bike n expect jetson to help u repair.. lol
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Joined Sep 2009
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> bubble2 3,607 Posts
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SpinControl
02-19-2021 at 11:12 AM.
02-19-2021 at 11:12 AM.
Quote from ben2014 :
T...Is this item not covered by Costco's unlimited return policy?
Not covered probably... "...when my bike was run over..."


Quote from guardianx99 :
U wreck ur bike n expect jetson to help u repair.. lol
You wreck your Toyota, and Toyota will help you, so you say that because ... ???Confused
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Joined Jan 2016
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> bubble2 488 Posts
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005
02-19-2021 at 11:54 AM.
02-19-2021 at 11:54 AM.
what kind of tires it uses? air or silicon? TIA
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Joined Sep 2006
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> bubble2 494 Posts
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ddt972
02-19-2021 at 01:35 PM.
02-19-2021 at 01:35 PM.
Thumbs up for a cheap as hell electric bike sold at costco.
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Joined Apr 2005
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> bubble2 1,400 Posts
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iamchris
02-19-2021 at 03:45 PM.
02-19-2021 at 03:45 PM.
Quote from sandamn12 :
At very least should get 3 years warranty if you paid for it with Citi Costco VISA. Worse case make claim through them.

Warranty doesn't cover getting run over.
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Joined Nov 2017
L3: Novice
> bubble2 110 Posts
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MichaelR4495
02-19-2021 at 07:26 PM.
02-19-2021 at 07:26 PM.
I got this one and returned it. It looked like I was in the circus riding it. Great for kids though. I'm getting 2 Lectric XP's.
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