If you don't see your Model listed which was the case for me Click on Instant Chat. I got a live human being.

Lastly I asked about the SSD slots, and here's the response I got.
Main slot is PCIe/SATA with a max drive of 256
Secondary slot is SATA with a max drive of 256
For a max total of 512
Please post your, if you were able to stuff a bigger drive into either slot.
Good Luck
EG
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I like the feel of it, the metal feeling lid helps it not feel super cheap.
I use it for prepping 3d models for my printer, and it's very good at what I ask it to do.
BTW it does charge via USB c despite it saying data only.
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Does anybody else get a weird tactile sensation from the top surface of the laptop? It sends needles down my spine and is honestly making me consider sending it back. It's only the top flat surface, the one with the Gateway logo, that does this to me -- the rest feels smooth. It happens when on or off, plugged in or not, so it's not electrical.
The bluetooth also as a hard time staying connected.
When we received it, there was 1 dead pixel. Not too bad since the other ~1.99 million pixels work, but also not good because we paid for a brand new computer and not a refurb or used computer.
I think we are going to return and replace with another one from Walmart and see if quality is better on the 2nd one. Maybe we got a bad one or it was dropped/damaged during shipping (box was in good condition on arrival though).
Long term I have concerns about quality given the issues when it's brand new!
My daughter reports it is blazing fast though. Minecraft has been the main gaming activity so no real stress test yet.
Bought. And of course when the battery gets low it shuts off.
But if I plug into 11ov with the charger. I have to wait until it charges to come back on. On my other laptop I can still use it by plugging in even when battery low
Thanks
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The primary M.2 port actually works for NVME SSD, at least for the Samsung I tested. The 2nd M.2 port at the bottom can only takes M.2 SATA SSD.
Sorry I don't know the max size that the 2nd M.2 port can take.
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