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PSA: Freedom Pop changing free plan to paid $3.99 per month

911 541 April 1, 2021 at 04:39 PM FreedomPop
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Action Required for Changes to Your Account

We hope you are enjoying your FreedomPop service and want to inform you of some upcoming changes to our free plan.

In order for us to continue passing on the best value to all of our subscribers, we need to make changes that will have an impact on those enjoying our current free tier.

Don't worry, FreedomPop will keep a free tier! But recent rate changes on our data network provider, together with our superior buying power on our largest underlying carrier, make a free offering only viable on our Premium network going forward.

For those who wish to continue receiving 100% free talk, text, and data, you must upgrade to a Premium SIM by May 1, 2021. With FreedomPop Premium, you get true cellular voice, text, and data - no app required! This means you can experience FreedomPop's amazing value while using your phone as it was meant to be used. Upgrade today at FreedomPop.com.

If you do not migrate by May 1, 2021, your account will be automatically enrolled into the Essential Plan which offers 350MB and 200 minutes / 200 texts each month for only $3.99/mo.

We hope this notice gives you ample time to make the decision that's right for you. Please take action by either upgrading your account to a Premium SIM, changing your current subscription to any other plan, or cancelling altogether by May 1, 2021.

If you have any questions, please view our helpful guide on completing your premium voice upgrade.

UPGRADE NOWCopyright © 2021 FreedomPop, All rights reserved.
You are receiving this email because you opted in at FreedomPop.com.

Our mailing address is:

FreedomPop

2060D E Avenida de los Arboles Ste 288

Thousand Oaks, CA 91362-1376


Add us to your address book



Want to change how you receive these emails?
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https://my.freedompop.com/login
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Joined Mar 2008
L6: Expert
> bubble2 1,198 Posts
14,176 Reputation
Pro
dealwars
04-05-2021 at 09:52 PM.
04-05-2021 at 09:52 PM.
Quote from SavingIsArt :
And start charging? And what if you don't have a payment info that's active? They'll send people to collect?
Hmmmm
Quote from mrdstp :
Not really possible - they suspend accounts if the credit card has expired and notify the user to add a card to reactivate.
FreedomPop will just start charging your credit card without notice.

That's what they did to me. Just decided to start charging an admin fee on a free plan.

If you use them, watch your credit card statements like a hawk.
1
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Joined Apr 2014
L4: Apprentice
> bubble2 353 Posts
147 Reputation
AnthonyBC
04-05-2021 at 10:30 PM.
04-05-2021 at 10:30 PM.
I made a quick video on how to cancel a freedompop plan a few years back when I started getting random charges. It stopped getting attention a few years back, but the comments said it all. I think if you can, switching over to a new carrier would be best. I started on metroPCS (paid), then freedompop(free) , then to ringplus(free), ting(paid and briefly. Now I am on Tello. It's reasonably cheap and to me worth it. Just a suggestion, but I used FP for a little over 2 years, and it is helpful, but if you have about $7 to $10 you can get a good voice/data plan

If you want here is the link to my vid to read historical comments
https://youtu.be/G5A9xXqJ-VI

You can also see how tricky their cancellation practices were in the past
1
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Last edited by AnthonyBC April 5, 2021 at 10:41 PM.
Joined Jul 2006
L10: Grand Master
> bubble2 8,409 Posts
4,308 Reputation
fbueller
04-05-2021 at 11:23 PM.
04-05-2021 at 11:23 PM.
How much is shipping on the premium SIM? I could use 10 texts real non-VOIP a month for verifications.
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Joined Dec 2008
L9: Master
> bubble2 5,909 Posts
494 Reputation
Pro
regcustomer88
04-06-2021 at 12:30 AM.
04-06-2021 at 12:30 AM.
Now I can't even login to my account. What if they keep charging me after this.

I haven't used their service in years! I think I had a sim and a mifi device (maybe another device too).

I tried logging in, wasn't able to, I now get "Error, system doesn't have user with such email"
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Joined Jun 2015
L9: Master
> bubble2 4,863 Posts
319 Reputation
jtree1
04-06-2021 at 12:39 AM.
04-06-2021 at 12:39 AM.
I tried their free service a couple of years ago. The call quality was terrible so I let the number expire.
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Joined Aug 2007
L6: Expert
> bubble2 1,674 Posts
307 Reputation
munkle
04-06-2021 at 01:21 AM.
04-06-2021 at 01:21 AM.
Thanks for the reminder. I got this email then forgot about it. Just cancelled all my accounts now, apparently my wimax hot spot account was still active. Wimax was legit at the end, no one was on it, bandwidth galore.
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Joined Jul 2006
L10: Grand Master
> bubble2 8,409 Posts
4,308 Reputation
fbueller
04-06-2021 at 01:23 AM.
04-06-2021 at 01:23 AM.
Quote from ms123 :
Now I can't even login to my account. What if they keep charging me after this.

I haven't used their service in years! I think I had a sim and a mifi device (maybe another device too).

I tried logging in, wasn't able to, I now get "Error, system doesn't have user with such email"
Same here across my ten accounts.
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Joined May 2006
L10: Grand Master
> bubble2 26,350 Posts
3,389 Reputation
namlook
04-06-2021 at 01:58 AM.
04-06-2021 at 01:58 AM.
Is there a charge to migrate to the new free plan?
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Joined Nov 2011
L2: Beginner
> bubble2 52 Posts
22 Reputation
palmfreeware
04-06-2021 at 02:26 AM.
04-06-2021 at 02:26 AM.
Quote from fbueller :
Same here across my ten accounts.
Use this url for the older free SIM account logins:

https://my.freedompop.com

To be clear, it looks like you literally are porting from this older site into the new freemium site. Not really an easy upgrade path at all. All for 25MB? Pass...guess they get to keep the $10 top up deposit I made years ago.
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Last edited by palmfreeware April 6, 2021 at 02:37 AM.
Joined Nov 2006
L10: Grand Master
> bubble2 15,865 Posts
3,437 Reputation
BosuxRedsux
04-06-2021 at 03:40 AM.
04-06-2021 at 03:40 AM.
never got their SIMs card. just cancelled the original plan
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Joined Feb 2010
L∞: Slickdealer
> bubble2 524 Posts
298 Reputation
vnangia
04-06-2021 at 04:31 AM.
04-06-2021 at 04:31 AM.
Quote from munkle :
Thanks for the reminder. I got this email then forgot about it. Just cancelled all my accounts now, apparently my wimax hot spot account was still active. Wimax was legit at the end, no one was on it, bandwidth galore.
Oh man, that was legit amazing, I'd forgotten about that. And that itty bitty squircle hotspot was astonishing — I think it saved my bacon at least twice when nothing else was working. Applause
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Joined Nov 2012
L6: Expert
> bubble2 1,342 Posts
257 Reputation
shortprong
04-06-2021 at 05:28 AM.
04-06-2021 at 05:28 AM.
Quote from ms123 :
Now I can't even login to my account. What if they keep charging me after this.

I haven't used their service in years! I think I had a sim and a mifi device (maybe another device too).

I tried logging in, wasn't able to, I now get "Error, system doesn't have user with such email"

If you contact your credit card in advance You can tell them you do not authorize freedom pop to charge you anything. And if they do charge you can flag it as fraud and have it removed.
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Joined Nov 2012
L6: Expert
> bubble2 1,342 Posts
257 Reputation
shortprong
04-06-2021 at 05:31 AM.
04-06-2021 at 05:31 AM.
Another strong ally you have is your state consumer protection agency.
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Joined Jun 2008
L5: Journeyman
> bubble2 784 Posts
93 Reputation
Denigrate
04-06-2021 at 05:54 AM.
04-06-2021 at 05:54 AM.
I thought Freedom Pop had gone under quite a while ago. They sold the three lines I had on them to Ting, or at least we got transferred to Ting without any choice in the matter. Used Ting while they offered the decent intro rate, then moved on.

Don't miss using Freedom Pop at all though. It was great, unless you actually needed something.

I did have to dispute a bunch of $1 charges they hit me with on my free plans after getting no response from them about why they were happening.
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Joined Nov 2014
L4: Apprentice
> bubble2 454 Posts
117 Reputation
userbeavis
04-06-2021 at 05:56 AM.
04-06-2021 at 05:56 AM.
Quote from realog91 :
I was able to get Port Out information right from the portal on their website. I'm porting into Simple Mobile.

How sure after you that what you're saying is a widespread practice and not just a one off situation?
if you search reddit you'll find others with the problem - that's actually where I got the advice to open the FCC complaint. If you have the "old" SIM you can still get the information online without chat but if you have a new SIM, like I did, you can only get the port information via the chat. Port fast if you can and hope you don't have a number over there that you care about.
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