Slickdeals is community-supported.  We may get paid by brands for deals, including promoted items.
expiredkj001d posted Apr 06, 2021 05:10 PM
expiredkj001d posted Apr 06, 2021 05:10 PM

PSA: Prior FreedomPop Free users cancel your account or you may get charged.

37 Comments 5,638 Views
Good Deal
Save
Share
Deal Details
Below is an excerpt of the email that I received. Basically, if you don't pay $10 to get the Premium SIM to switch to a pathetic free plan (10 minutes, 10 texts, 25MB data) by May 1, they'll automatically switch your account to a $3.99 monthly plan and charge the credit card on file. I received this message even though I haven't used my free account in over a year. To cancel, call customer service at 888-702-8302. Very shady business practice to begin charging customers and I question the legality of it. Regardless, consider saving yourself a potential hassle and cancel your account





Action Required for Changes to Your Account

We hope you are enjoying your FreedomPop service and want to inform you of some upcoming changes to our free plan.


In order for us to continue passing on the best value to all of our subscribers, we need to make changes that will have an impact on those enjoying our current free tier.


Don't worry, FreedomPop will keep a free tier! But recent rate changes on our data network provider, together with our superior buying power on our largest underlying carrier, make a free offering only viable on our Premium network going forward.


For those who wish to continue receiving 100% free talk, text, and data, you must upgrade to a Premium SIM by May 1, 2021. With FreedomPop Premium, you get true cellular voice, text, and data - no app required! This means you can experience FreedomPop's amazing value while using your phone as it was meant to be used. Upgrade today at FreedomPop.com.


If you do not migrate by May 1, 2021, your account will be automatically enrolled into the Essential Plan which offers 350MB and 200 minutes / 200 texts each month for only $3.99/mo.
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
Below is an excerpt of the email that I received. Basically, if you don't pay $10 to get the Premium SIM to switch to a pathetic free plan (10 minutes, 10 texts, 25MB data) by May 1, they'll automatically switch your account to a $3.99 monthly plan and charge the credit card on file. I received this message even though I haven't used my free account in over a year. To cancel, call customer service at 888-702-8302. Very shady business practice to begin charging customers and I question the legality of it. Regardless, consider saving yourself a potential hassle and cancel your account





Action Required for Changes to Your Account

We hope you are enjoying your FreedomPop service and want to inform you of some upcoming changes to our free plan.


In order for us to continue passing on the best value to all of our subscribers, we need to make changes that will have an impact on those enjoying our current free tier.


Don't worry, FreedomPop will keep a free tier! But recent rate changes on our data network provider, together with our superior buying power on our largest underlying carrier, make a free offering only viable on our Premium network going forward.


For those who wish to continue receiving 100% free talk, text, and data, you must upgrade to a Premium SIM by May 1, 2021. With FreedomPop Premium, you get true cellular voice, text, and data - no app required! This means you can experience FreedomPop's amazing value while using your phone as it was meant to be used. Upgrade today at FreedomPop.com.


If you do not migrate by May 1, 2021, your account will be automatically enrolled into the Essential Plan which offers 350MB and 200 minutes / 200 texts each month for only $3.99/mo.

Community Voting

Deal Score
+10
Good Deal

Leave a Comment

Unregistered (You)

37 Comments

Sign up for a Slickdeals account to remove this ad.

Apr 18, 2021 10:31 PM
144 Posts
Joined Dec 2010
Apr 18, 2021 10:31 PM
tampupuApr 18, 2021 10:31 PM
144 Posts
Can I use my top-up credits to pay the New 350mb $3.99 monthly plan? or will it charge from my credit card.
Apr 19, 2021 02:03 AM
680 Posts
Joined Apr 2013
Apr 19, 2021 02:03 AM
powerbookApr 19, 2021 02:03 AM
680 Posts
Quote from tampupu :
Can I use my top-up credits to pay the New 350mb $3.99 monthly plan? or will it charge from my credit card.
I contacted FP about it. They said they will transfer Top up to new sim as credit balance but don't know how it can be used..??? Stay away from FP. For porting out FP number, use 1XXXXXXX (your phone number) and 9999 as pin.
Last edited by powerbook April 28, 2021 at 10:07 AM.
Apr 26, 2021 07:08 PM
4,837 Posts
Joined Jul 2003
Apr 26, 2021 07:08 PM
jjmaiApr 26, 2021 07:08 PM
4,837 Posts
For legacy SIMs, go here to cancel:
https://my.freedompop.com/setting...unt-status

Instruction here:
https://support.freedompop.com/hc...ur-account
Apr 26, 2021 07:30 PM
412 Posts
Joined Feb 2010
Apr 26, 2021 07:30 PM
leonintoApr 26, 2021 07:30 PM
412 Posts
Just cancelled my account (online through the legacy website). Haven't used it in years, but saw the email that they would charge 3.99. Cancelling is easy, no hassle and within a few min, the billing/plan sections update to show you have no plan.
May 01, 2021 03:50 AM
9,556 Posts
Joined Oct 2006
May 01, 2021 03:50 AM
SamKQboroMay 01, 2021 03:50 AM
9,556 Posts
Heads up if anyone forgot to cancel their plans before they get charged!
May 01, 2021 10:23 PM
230 Posts
Joined Feb 2021
May 01, 2021 10:23 PM
NoDaMay 01, 2021 10:23 PM
230 Posts
I signed up in Nov 2016, last used Nov 2017 as service was degrading for me. Stopped using devices/sims for nearly 3.5 years. Woke up to 2x $3.99 charges today, never got notification, probably because spam mail account expired.

PayPal refused to reject the charges saying I had set up recurring billing for them. I couldn't even log into FreedomPop site, said email was invalid even with password recovery attempt. Finally found an alternate site to log in with and then it showed I had no phone numbers associated and both phone/sims marked inactive due to dormancy and to click a button if I wanted to bring them back. So how could they charge me for something I wasn't using and couldn't use.

I submitted a complaint on their site now (as well as an email earlier that hadn't been answered). Waiting to click cancel because I don't want that to lock me from the account entirely preventing communications with them or cause a change the current state that shows they're inaccessible/inactive anyway,

Total scammy move on their part.
Last edited by NoDa May 1, 2021 at 03:27 PM.
May 03, 2021 08:20 PM
807 Posts
Joined Dec 2012
May 03, 2021 08:20 PM
Bensd07May 03, 2021 08:20 PM
807 Posts
got hit with 3.99 on 5/3 which is my usual billing date. have few other accs still on free plan, i hope they will also get hit on the billing dates, most of my accs have some invalid cards, so just leaving them as is, to see what happens.
though 3.99 plan says 350mb, usage tab shows 600mb available (550mb + 50mb friend bonus) not sure if there is any extra bonus offers.

Sign up for a Slickdeals account to remove this ad.

May 04, 2021 01:51 AM
112 Posts
Joined Nov 2006
May 04, 2021 01:51 AM
motiviarMay 04, 2021 01:51 AM
112 Posts
I clicked 'cancel my all accounts' link about a week ago. but they still charged me $3.99 today WTF
May 04, 2021 03:57 AM
1,993 Posts
Joined Apr 2006
May 04, 2021 03:57 AM
heliusMay 04, 2021 03:57 AM
1,993 Posts
Quote from motiviar :
I clicked 'cancel my all accounts' link about a week ago. but they still charged me $3.99 today WTF
Try contacting them via Twitter. They were pretty responsive the last couple times I had to contact them (first few weeks of 2021).
May 04, 2021 12:06 PM
1,664 Posts
Joined Dec 2007
May 04, 2021 12:06 PM
angel5000May 04, 2021 12:06 PM
1,664 Posts
how long does it take for port out to complete? it's been 5 days for me and i used the info freedompop CS provided.
May 05, 2021 05:54 PM
504 Posts
Joined Jan 2011
May 05, 2021 05:54 PM
jefferyhMay 05, 2021 05:54 PM
504 Posts
I wonder if locking my credit would prevent them from charging me. Do they appear as recurring charges? I was last charged for top-up over a year ago.
May 05, 2021 06:51 PM
1,664 Posts
Joined Dec 2007
May 05, 2021 06:51 PM
angel5000May 05, 2021 06:51 PM
1,664 Posts
initiated my port the 28th or 29th of april, i think. Just finished porting over either yesterday or very early this morning.
took its sweet time!
May 06, 2021 05:28 AM
504 Posts
Joined Jan 2011
May 06, 2021 05:28 AM
jefferyhMay 06, 2021 05:28 AM
504 Posts
Quote from jefferyh :
I wonder if locking my credit would prevent them from charging me. Do they appear as recurring charges? I was last charged for top-up over a year ago.
It didn't work! Weird thing was they charged me with a few hours left before renewal. So I decided to cancel and filed a dispute with the credit card company. We'll see what's going to happen. I took screenshots of the canceling process.
May 08, 2021 06:08 PM
73 Posts
Joined Aug 2007
May 08, 2021 06:08 PM
Bob JMay 08, 2021 06:08 PM
73 Posts
I was charged today. I don't even think they had my current credit card number. When I log into the account it doesn't even show I have a service. This is complete fraud. I filed it as a fraudulent transaction and requested a new credit card.

Sign up for a Slickdeals account to remove this ad.

May 08, 2021 06:24 PM
807 Posts
Joined Dec 2012
May 08, 2021 06:24 PM
Bensd07May 08, 2021 06:24 PM
807 Posts
Quote from Benelias07 :
got hit with 3.99 on 5/3 which is my usual billing date. have few other accs still on free plan, i hope they will also get hit on the billing dates, most of my accs have some invalid cards, so just leaving them as is, to see what happens.
though 3.99 plan says 350mb, usage tab shows 600mb available (550mb + 50mb friend bonus) not sure if there is any extra bonus offers.
they charged me on a global sim account now, they themselves claim that global sim is not active anymore, still charged me. submitted a support ticket for a refund, if no luck, will file a dispute. i see that they changed the global plan to the 350mb plan, in the account.

Leave a Comment

Unregistered (You)

Related Searches

Popular Deals

View All
Found by
$26$4035% off$25.99*: Anker 735 Nano II 65W GaN II 3-Port Fast Charger at Amazon
1
Found by
$40$5020% off$39.99: 8BitDo Retro R8 Mouse with Charging Dock - N Edition at Amazon
7
Found by
$33$9565% offNike Men's G.T. Hustle Academy Basketball Shoe (White Glacier Blue) $33.25 + Free Shipping on $49+
0
Found by
$2.40$7.9969% offSally Hansen Insta-Dri Galactic Nail Polish (3 Colors) $2.40 w/ S&S + Free Shipping w/ Prime or on $35+
3
Found by
$10$1741% offTasty Bite Organic Turmeric Rice, 8.8 Ounce, Pack of 6, Ready to Eat, Microwavable, Vegetarian, Gluten-Free~$10.43 With Coupon & S&S @ Amazon~Free Prime Shipping!
0

Trending Deals

View All
Found by
$2,400$3,40029% offMicrocenter Members Only Laptop Deals: Legion Pro 7i: 16" QHD+ OLED 240Hz, Intel Ultra 9 275HX, RTX 5080, 64GB DDR5, 2TB SSD, & More $2399.99
5
Found by
$9.99(flash sale) Spartacus: The Complete Series (Seasons 0-3) (HD) $9.99
5
Found by
$29$5042% offNike Kids' Cosmic Runner Shoes (Red/Green/White) $28.97 + Free Shipping on $49
1
Found by
$294$74960% offMakita 18Vx2 (36V) 21" Walk Behind Self-Propelled Lawn Mower w/ 4x(5.0Ah) batt $294 Clearance In-Store
13
Found by
$99$44977% offJos. A. Bank Tailored Fit Solid Suit Charcoal $99 + Free Shipping
4