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PSA: The Emergency Broadband Benefit Program

473 633 May 2, 2021 at 05:18 AM in Services (2)
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Just read a article about the EBB program, will be going to effect on May 12th.
https://www.fcc.gov/broadbandbenefit

When Can I Sign Up for the Benefit?

As of May 12, 2021, eligible households will be able to enroll in the program to receive a monthly discount off the cost of broadband service from an approved provider. Eligible households can enroll through an approved provider or by visitinghttps://getemergencybroadband.org.



What is the Emergency Broadband Benefit Program?

The Emergency Broadband Benefit Program is aFederal Communications Commission (FCC) programthat provides a temporary discount on monthly broadband bills for qualifying low-income households. If your household iseligible, you can receive:

Up to a $50/month discount on your broadband service and associated equipment rentals

Up to a $75/month discount if your household is on qualifying Tribal lands

A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)

Only one monthly service discount and one device discount is allowed per household.
The FCC expects enrollment for the Emergency Broadband Benefit Program to open later this month.It will end when the fund runs out of money, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner.

https://getemergencybroadband.org/

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Joined Oct 2014
L4: Apprentice
> bubble2 337 Posts
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BPSpain
05-20-2021 at 02:37 PM.
05-20-2021 at 02:37 PM.
Quote from shmee :
called ATT. rep told me they dont offer $100 discount for computer/tablet Frown
Do they have a special EBB customer service? Can one actually buy a laptop from say ATT etc? I've never seen them at Verizon or Xfinity stores. How does this $100 discount actually work?
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Joined Oct 2007
L4: Apprentice
> bubble2 384 Posts
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hotrodss
05-20-2021 at 03:03 PM.
05-20-2021 at 03:03 PM.
ATT rep said this doesn't apply to 1gig fiber plan
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Joined Jun 2008
L6: Expert
> bubble2 1,616 Posts
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xoSushi
05-20-2021 at 04:20 PM.
05-20-2021 at 04:20 PM.
I helped my parents apply through Xfinity (https://www.xfinity.com/ebb) and then signed up through the Lifeline National Verifier (https://getemergencybroadband.org/).

Now I am getting an email with the text below, did I mess up somewhere by applying on the two sites? My parents already had the Xfinity Internet Essentials plan.

Quote :
Important information about your EBB application
Thank you for applying for the temporary Federal Emergency Broadband Benefit program through Xfinity. Unfortunately, we could not completely process your EBB application at this time.

Here's why
The personal information that you provided matches the personal information of another subscriber that is currently on file with the National Verifier. If you believe this to be fraud, contact [email protected] to resolve this immediately.

What you can do next
Please verify that you are not currently enrolled with another service provider. In order to enroll in the Emergency Broadband Benefit program with Xfinity, the information on your EBB application with the National Verifier must match the information on your Xfinity account. To make corrections, you may need to submit additional documentation to the National Verifier and then re-apply through Xfinity.

Click below for more information and next steps.
https://www.xfinity.com/support/a...UD20210517
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Joined Apr 2005
L5: Journeyman
> bubble2 522 Posts
109 Reputation
shmee
05-20-2021 at 04:48 PM.
05-20-2021 at 04:48 PM.
Quote from BPSpain :
Do they have a special EBB customer service? Can one actually buy a laptop from say ATT etc? I've never seen them at Verizon or Xfinity stores. How does this $100 discount actually work?
We dont know yet. this program is new. ATT does have a special EBB number. I know att sells tablets
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Joined Oct 2014
L4: Apprentice
> bubble2 337 Posts
66 Reputation
BPSpain
05-20-2021 at 06:02 PM.
05-20-2021 at 06:02 PM.
Quote from shmee :
We dont know yet. this program is new. ATT does have a special EBB number. I know att sells tablets
I found this https://www.fcc.gov/emergency-bro...rs#Alabama

It lists by state, who is offering connected devices (laptop, desktop, tablet).

Metro T Mobile, Boost Mobile and others. Not ATT, Verizon, Xfinity, at least not in my state.
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Joined Feb 2017
L9: Master
> bubble2 207 Posts
322 Reputation
corasi
05-21-2021 at 05:19 AM.
05-21-2021 at 05:19 AM.
1. Apply* @ getemergencybroadband.org AND WAIT for approval/denial.
*Some addresses/accounts may already be flagged as preapproved and do not need to fill out this form, usually applies to folks who already have some kind of lifeline service already active,check with your ISP, you still have to fill out EBB form with ISP to start benefit/credits.

2. ONCE APPROVED, Apply for EBB to start with your ISP by calling or visit their website to apply.

3.
Wait for credits, usually by next billing cycle.

Tips...
Applying with ISP before or at same time as getemergencybroadband.org might trigger denial as
ISP goes based on getemergencybroadband.org status.

Credit may not apply to some high tier pkgs such as GIG, check with ISP or read the ISP EBB form when applying online.

Info used at getemergencybroadband.org must match info used when filling out ISP EBB form, ex: Middle name/dob/ss, to
avoid delays/denial.
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Joined Feb 2011
L7: Teacher
> bubble2 2,600 Posts
528 Reputation
homers54321
05-21-2021 at 08:19 AM.
05-21-2021 at 08:19 AM.
Has anybody been able to get the discount applied to their t-mobile account?
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Joined Dec 2011
L9: Master
> bubble2 4,556 Posts
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PRYCEMYSTEAK
05-21-2021 at 09:25 AM.
05-21-2021 at 09:25 AM.
Quote from xoSushi :
I helped my parents apply through Xfinity (https://www.xfinity.com/ebb) and then signed up through the Lifeline National Verifier (https://getemergencybroadband.org/).

Now I am getting an email with the text below, did I mess up somewhere by applying on the two sites? My parents already had the Xfinity Internet Essentials plan.

I got the same problem for my parents. When I login to the lifeline website the application says approved but xfinity says otherwise.
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Joined Dec 2011
L9: Master
> bubble2 4,556 Posts
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PRYCEMYSTEAK
05-21-2021 at 09:29 AM.
05-21-2021 at 09:29 AM.

Yea and then when you click apply now at the EBB site it takes you to the lifeline application
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Joined Apr 2008
L3: Novice
> bubble2 126 Posts
14 Reputation
heihei
05-21-2021 at 10:04 AM.
05-21-2021 at 10:04 AM.
I called the COX with more than 1 hour and 4 persons. Nobody can solve the problem.
I was approved by the government. COX did not activate the benefit. My status is still pending.
Mad
Quote from heihei :
I applied on 5/12/2021 after noon. My application is still pending. Anyone has the same problem? ISP COX I stopped at step 4.
Four steps:
1 Verify ID with ID.me
2 Confirm eligibility & apply with ID.me
3 Qualified
4 Benefit active
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Joined Dec 2006
L11: Expert
> bubble2 2,703 Posts
233 Reputation
kitkat1
05-21-2021 at 12:37 PM.
05-21-2021 at 12:37 PM.
Quote from Blepp :
I applied for that before submitting my application to Spectrum.
Once you get approved by the emergecyy broadband how do you contact spectrum to let them know?
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Joined Dec 2006
L11: Expert
> bubble2 2,703 Posts
233 Reputation
kitkat1
05-21-2021 at 12:38 PM.
05-21-2021 at 12:38 PM.
Quote from guesshoo :
Go to spectrum.net/ebb and click "Qualifying for the Emergency Broadband Benefit" under "current customers" there's a blue link to the application.SA
Quote from guesshoo :
Go to spectrum.net/ebb and click "Qualifying for the Emergency Broadband Benefit" under "current customers" there's a blue link to the application.
If you already got approved by the government website do you still need to fill out the form on spectrum.net/ebb
1
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Joined Oct 2014
L4: Apprentice
> bubble2 337 Posts
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BPSpain
05-21-2021 at 01:50 PM.
05-21-2021 at 01:50 PM.
Quote from kitkat1 :
If you already got approved by the government website do you still need to fill out the form on spectrum.net/ebb
Yes, you still need to submit application with Spectrum.
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Joined Mar 2019
L2: Beginner
> bubble2 53 Posts
18 Reputation
jenniwong
05-21-2021 at 03:22 PM.
05-21-2021 at 03:22 PM.
Quote from BPSpain :
Yes, you still need to submit application with Spectrum.
Quote from BPSpain :
Yes, you still need to submit application with Spectrum.
Log in to your Spectrum account and select chatbox.
Once the rep online tells them you have been approved by the Universal Service Administrative Company (USAC).
He/she will ask you to verify your spectrum acct. He/she will ask you to agree on the ebb program. Take only less than 10 minutes and it said will start in 1-2 bill cycles. Fortunately, he looks at the bill for me and tells me the bill has been credited for the month of May.

https://gyazo.com/d3f0e877d6def86...085c82b576
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Joined Feb 2009
L5: Journeyman
> bubble2 671 Posts
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JimboFX
05-22-2021 at 07:40 PM.
05-22-2021 at 07:40 PM.
Anyone had luck with Xfinity ? Looks like there is a glitch on the side confirming eligibility.
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