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Greenworks has great products but their customer service is terrible. Emails are unanswered and phone hold time is many hours. Hope you won't need warranty service
My experience with Greenworks:
Emailed their customer support website because I got the wrong product. They never answered. 25+ days unanswered.
I had to call many times via phone. I hung up a few times because it got too long. There was one time where I waited 2hours -- messed around on my phone and accidentally hung up.
I finally waited 3 hrs 15 mins and I was #20 in queue. I believe they have one person manning the phone.
If you're buying from amazon then you're good but if you need to get into direct contact with greenworks. it's a hassle because it seems they're understaffed.
oh this product was $100 on woot about 2 weeks back. good product. used once so far. remember it's corded
Chatted now with Amazon although my purchase was close to 2 years ago and explained to them the issue and that greenworks is impossible to be reached. They refunded me almost twice the amount of purchasing a new attachment
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Emailed their customer support website because I got the wrong product. They never answered. 25+ days unanswered.
I had to call many times via phone. I hung up a few times because it got too long. There was one time where I waited 2hours -- messed around on my phone and accidentally hung up.
I finally waited 3 hrs 15 mins and I was #20 in queue. I believe they have one person manning the phone.
If you're buying from amazon then you're good but if you need to get into direct contact with greenworks. it's a hassle because it seems they're understaffed.
oh this product was $100 on woot about 2 weeks back. good product. used once so far. remember it's corded
Leave a Comment