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Some USB 3.1 (marked Gen 2) and all USB 3.2 devices support speeds up around 1000 MB/S., to fully utilize this speed you would need something like Crucial X8 from this topic or NVMe drive in an enclosure.
Are you using the cable that came with it? What size files are you transferring? Why not submit for a replacement if you're really having those issues? Drive seems to be well reviewed and speed tests confirm 900Mbps+ speeds when using usbc cable directly (usb A adapter halves that max speed right off the bat. Using random cables not rated for those speeds will definitely cause issues)
From reading people's reviews of this drive, a number of people are trying to use it with some rotating expiry backup software (on their Mac), which tends to use up the entire disk before deleting old data to make room for the newest backup. That strategy works okay on an HDD, but for this SSD, it makes it impossible for the drive to acheive fast write speeds because you've eliminated all the available space it would've used for high speed write caching, leaving you stuck in the slower QLC final write speed.