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"Trade-in credits will be applied over 24 months, starting within 1–2 cycles and ending when balance is paid or line is terminated or transferred."
Leaving the last three digits off the trade-in IME may work if the system isn't taking it.
"A few additional notes on this promotion, some pitfalls to avoid, including trade-ins:."
- If the system offers you a trade-in value you know is incorrect, don't be tempted to jump on it. For example if your are on Start Unlimited (which should get lower trade-in credit) but other lines on the account are on Do/Play/More, do not use the Start line for the upgrade if it shows $800. If you do, and apply for $800, you may not receive any trade-in credit, as the two promotions are different, and Verizon will deny the promotion as the line isn't eligible. Instead, do the trade-in on the line that is eligible, and after you receive and activate your new device on that line, you can just swap SIMs between the lines so your Start line has the new device and the other line goes back to using whatever device it was.
When the new device arrives, please activate it on the line you used for the upgrade. THIS IS IMPORTANT TO QUALIFY FOR THE PROMOTION, so don't just use your old SIM (or the SIM from another line) -- activate the device with the new SIM. You can swap SIMs right after that, but don't skip this step as it confirms for Verizon that the device was indeed activated on the line that took the upgrade.
It doesn't matter if the device being traded in is currently in-use on a different line (e.g., if I had an iPhone X on a Start line, but I wanted to use the upgrade on a Do More line, that's okay -- they will process the order on the Do More line and enter the IMEI from the iPhone X on the Start line. That should not mess up the $800 trade in value, since the line being upgraded is the Do More line.
Taking that a step further, the phone being traded in doesn't need currently need to be in-use on the account. For example, we're a family of 5 and I keep extra phones around in case needed. My trade-in hadn't ever been used on Verizon, as it was an unlocked iPhone XS we used on T-Mobile before switching to Verizon a year ago.
Putting this all together, you can do the following. Upgrade an eligible line on the account, trade in a different qualifying device (regardless if it's on the account), and then once you activate the new device, you can swap SIMs back. For example, I want a new iPhone 13, but my iPhone 12 is still on a payment plan with last year's promo. I am doing the upgrade on one of my kids' lines, trading in a phone from my pile of spares, and we will SIM swap after the new phone is activated.
Make sure the device being traded in is the same IMEI entered during the order process. The IMEI is how Verizon tracks trade-in devices, and there is really nothing else besides a UPS label in the trade-in kit. So if you put a different device in the trade-in box than Verizon's systems are expecting, you're asking for BIG TROUBLE.
If placing an order in-store, tell the store you want to do the trade-in there. If your phone is backordered, they will not likely be able to take the trade-in until you receive the new phone. Tell the store you want to come back and do the trade-in at the store (and have them note that if possible). I'll explain why in more detail in the next bullet.
My experience, and a host of other people's experiences with Verizon trade-ins last year was an unmitigated disaster. They sometimes don't sent the trade-in materials, and many people (myself included) didn't receive any trade-in credit for a device. Also, some people experienced significantly reduced trade-in credits based on the device having a cracked screen or other damage, which may no longer be an issue since Verizon is taking in damaged devices for full credit now, but I can't be sure. This is why I suggest placing your order in-store and telling the store you want to do the trade-in there. Have them note the account when the trade-in is done with the device's condition if possible (if they don't already do that or give you a trade-in receipt showing that info). If shipping your device, take pictures of the device from multiple angles, including a picture with the screen on, showing the IMEI of the device (and preferably from an angle that shows the screen is not cracked with the full IMEI still readable).
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I did the pre-order yesterday and have the 2-3 yr old "Beyond Unlimited" plan. It still offered me full $800 for my iPhone X and didn't even ask me to change the plan.
I'm guessing this is because mine was still one of the more expensive/premium unlimited plans from that time, and hence it still qualified.
Hope this helps someone!
I can understand your frustration. Why dangle the food in front of you if you can't eat it fully under any favorable circumstance?
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He has an iPhone XS in excellent condition
Not sure if I should take the chance with a phone from eBay but I also don't wNt him to miss out on the deal
Yes, you could take trade in credit up to $1000 and the port in credit up to $500.
We've got some great deals going on right now exclusively for our online customers... chat now to hear more!
iPhone 13 deal
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You at 21:05, Sep 18:
You'll be connected to the next available live agent as soon as possible.
Info at 21:05, Sep 18:
Ok
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You at 21:06, Sep 18:
As you may expect, we are currently experiencing a high level of demand, and we want to make sure everyone gets the help they need. If you continue to hang in there, we'll get to you. As long as you keep this chat window open, you'll keep your place in line.
Info at 21:07, Sep 18:
To protect your privacy, please do not send confidential information (ex. SSN, PIN, payment info, etc.) to our agents. When required, Verizon has a secure process and will not record this information. For more info, you can visit: https://www.verizon.com/about/privacy/
Info at 21:11, Sep 18:
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You at 21:13, Sep 18:
How are you Savannah?
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You at 21:13, Sep 18:
Hello how can I assist you? im doing great and you?
Savannah at 21:14, Sep 18:
I'm looking at the iPhone 13 deals.
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You at 21:14, Sep 18:
awesome we have a up to $1000 off the iphone 13 with trade in and on our unlimited plan
Savannah at 21:16, Sep 18:
That's very cool, and I also saw $500 virtual master card to help to pay off the previous bill? Could I take both of them?
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You at 21:17, Sep 18:
thats if you are switching from another carrier you can redeem that offer
Savannah at 21:19, Sep 18:
Yes, I currently have Sprint and was amazed at how Verizon deal is! So that means Verizon will help to pay off the Sprint bill up to $500, and I can trade in to get another $1000?
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You at 21:20, Sep 18:
Total up to $1500?
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You at 21:21, Sep 18:
one moment while I check
Savannah at 21:22, Sep 18:
Thanks!
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You at 21:22, Sep 18:
yes you can receive both promos!
Savannah at 21:22, Sep 18:
Really?!!! Too good to believe! WOW. I'm going to switch!
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You at 21:23, Sep 18:
Any limits on how many lines per account? I want to switch all the families!
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You at 21:23, Sep 18:
Yes! it will take up to 8 weeks to receive that $500 so any charges you have on sprint right now will need to be paid but we will reimburse once its mailed to you
Savannah at 21:24, Sep 18:
So once I choose to port in, I'll pay off first and send the bill as proof?
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You at 21:25, Sep 18:
That's so exciting to know this deal!
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You at 21:25, Sep 18:
Yes !!! Amazing right and you can have up to 10 devices and 20 accessories on a account
Savannah at 21:26, Sep 18:
We have 4, so that's ....up to $6000?
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You at 21:27, Sep 18:
By the way, any plan discount for teachers?
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You at 21:27, Sep 18:
no its $500 for the whole account
Savannah at 21:27, Sep 18:
so you can only take one $500 port in credit for the whole account, how about the trade in credit?
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You at 21:28, Sep 18:
Let's say, if my brother in law wants to join in the family plan, and he has his own account, think he is on T-Mobile, so could he take that $500 port in credit?
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You at 21:29, Sep 18:
yes thats correct for the trade in credit its for each phone indiviually
Savannah at 21:29, Sep 18:
yes
Savannah at 21:29, Sep 18:
So per account means per previous account?
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You at 21:30, Sep 18:
thats correct
Savannah at 21:30, Sep 18:
I see what you mean.
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You at 21:30, Sep 18:
Still very good.
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You at 21:30, Sep 18:
Well thank you very much Savannah. I think I'm going to switch. Any way to give you credit? You have been so helpful!
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You at 21:31, Sep 18:
and yes we have discounts for teachers you will need to apply on our website
Savannah at 21:31, Sep 18:
yes you can leave me a survey after I close this chat as I value your feedback
Savannah at 21:32, Sep 18:
Have an amazing day and thank you for being awesome
Savannah at 21:32, Sep 18:
Cool! Thanks! Have a great one!
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You at 21:33, Sep 18:
Conversation closed by you at 21:33, Sep 18:
Thank you for connecting with us. Please take a moment to complete the following brief five question survey.
VZW Survey Bot at 21:33, Sep 18:
How would you rate your overall experience with your last sales representative?
VZW Survey Bot at 21:33, Sep 18:
5
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You at 21:33, Sep 18:
How would you rate your satisfaction with Verizon based on this interaction?
VZW Survey Bot at 21:33, Sep 18:
5
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You at 21:33, Sep 18:
What is the purpose of your visit?
(Please select one)
Upgrading
Adding a line of service
Switching to Verizon
Activating or Switching device
Purchasing an Accessory
Trade-in / Rebate information
Replacing a broken, stolen or lost device
Suspending/Reconnecting service
Changing your plan
International and Global Services
Technical/Billing Questions
Bringing a device to Verizon's network
Other
VZW Survey Bot at 21:33, Sep 18:
After seeing this thread I actually bought two S9's on FB marketplace and plan on trading those instead of my iPhones.
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